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105 Reviews of Lexus of Naperville - Service Center
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October 24, 2017
They do not follow through with commitments and promises. The big sales pitch is the wonderful service department and their valet service to pick up your car including providing you with a loaner. We were tol The big sales pitch is the wonderful service department and their valet service to pick up your car including providing you with a loaner. We were told that after the recent strike in the service department, the ownership decided to do away with that service. I was told they have had several complaints but “they (owners) are standing firm with their decision”. We do not have a local Lexus dealership so we were told to go to a Toyota dealer. In my opinion this speaks volumes about their commitment to customer. More
by Kellie
Employees Worked With
May 20, 2017
Help with Navigational and other settings on my new RX350 I was having problems with my navagational settings not working as I had expected. After reading manual and trying various things I went to dealership I was having problems with my navagational settings not working as I had expected. After reading manual and trying various things I went to dealership. The tech rep at Lexus Violet knew immediately what the setting issue was and corrected it. Additionally, she spent rhe next half hour walking me through and explaining carious other settings. She was really knowledgeable and went out of her way to make sure I was utilizing the advanced features to their fullest potential. Great customer service. Thanks Violet... More
by Brian
Employees Worked With
Violet Vrsek
February 12, 2017
Friendly and helpful assistance. Violet was so helpful and patient instructing me on how to set up my GPS for my upcoming trip to TN. Sal came bybto say hi and ask if all is well with Violet was so helpful and patient instructing me on how to set up my GPS for my upcoming trip to TN. Sal came bybto say hi and ask if all is well with my car. The people at Lexus of Naperville really care. More
by Lexusdriver350
August 25, 2016
Technology Have had a problem with getting my car to recognize a person in my address book. Today, Violet Vrsek assisted me and fixed ALL my concerns with ease. Have had a problem with getting my car to recognize a person in my address book. Today, Violet Vrsek assisted me and fixed ALL my concerns with ease. She was so nice and really made me feel like my problems were important to her. I would highly recommend this dealership and her!! More
by Judy Z
Employees Worked With
Violet Vrsek
March 15, 2016
Finally I tried to get someone from McGrath to help with connectingI my new iPhone for 3 months-i could not Get the phone to work on my own & couldn't get a I tried to get someone from McGrath to help with connectingI my new iPhone for 3 months-i could not Get the phone to work on my own & couldn't get anyone from McGrath to respond to my many calls & visits. U called apple & the tie tech person connected the phone with my car. So I switched dealerships for service & went to the Naperville store. Violet took time to ensure that I could take advantage of the available features on the phone as it integrated with the RX. Finally. More
by All woman
Employees Worked With
Violet Vrsek
January 27, 2016
Execellent Hi Violet I find you to be very knowledgable and very helpful. I did not realize how much more I could do with the navigation system. I hope I can Hi Violet I find you to be very knowledgable and very helpful. I did not realize how much more I could do with the navigation system. I hope I can remember all you taught me. Thank You Lou Make it a GREAT Day! More
by Lou
Employees Worked With
Violet Vrsek
January 17, 2016
A scam of epic proportions. BUYER BEWARE: We should have seen the writing on the wall from our first visit with their "No Haggle" negotiation policy. In looking back, this was th BUYER BEWARE: We should have seen the writing on the wall from our first visit with their "No Haggle" negotiation policy. In looking back, this was the first part of the SCAM, also known as, Lexus of Naperville. While it feels good to not have to negotiate the price on your new vehicle, you should never settle for this. At the conclusion of your purchase, you are offered the option to buy a "coupon book" and service package (AVOID AT ALL COSTS). This is to make you feel as if you are receiving a gift out of the gratitude of the dealership and salesperson. However, when having your vehicle serviced by them for either an oil change, or mileage servicing, you are in fact paying for the time that you are sitting in the waiting room, not the actual time that they are doing work on your vehicle! Doesn't seem like a big deal until you realize they are charging you over 50% more than the going wage at $140/hr to sit in their new posh waiting room. The coupon book gives the illusion that you are saving money, as they tear the pages out and apply them to your oil change, tire rotation, new battery, etc. The reality is that it does not matter what they take off your final bill, as it is over inflated well beyond what the actual cost of the service should be. For example, a new battery cost us $228 including labor. Labor, was charged for 30 minutes, or $70. A mechanic anywhere that takes 30 minutes to change a car battery needs to be fired, especially from a luxury car dealership. In another instance, we were there for about 1 hour and 40 minutes for an oil change and tire rotation. We were charged over $250 in labor for the entirety of the time that we were in the waiting room. To this I bring the same argument, if you have mechanics that need over an hour and a half to change your oil and rotate your tires, you need to fire them and restaff your crew . . . unless there is something more sinister at play here. . . Don't get me started on the $4.00 FOB battery replacement fee that I did not even ask for, and did not need. In conclusion, Lexus of Naperville plays within absolutely abhorrent ethical business practices. They smile and lie to your face just like Hillary Clinton as they steal your money in the form of over inflated labor charges masked by the guise of their "coupon book". This starts from the day you walk in and they pitch to you their "no haggle" price policy, which is debatable on whether it is just laziness or a deliberate attempt to discourage you from actually getting a better deal. The scam continues every time you visit, coupon by coupon, in an attempt to make you feel as if you're getting a great deal. This is even more so now, as they have to pay for their newly remodeled waiting area. It is pretty however. Take your money elsewhere for a new vehicle, and especially for servicing. Or at the very least, review your service bill and ask why it took them an hour and a half to change your oil, and why you're being charged over $250 in labor for that said service. More
by Leonidas280
Employees Worked With
Nick Gerlak
November 04, 2015
WOW!!!! We just bought a used Lexus GX460. After looking closely at the outside, there were many scratches along the car. Understanding that a used car is ju We just bought a used Lexus GX460. After looking closely at the outside, there were many scratches along the car. Understanding that a used car is just that....used, I told the dealership that I didn't want to spend good money and get something like that. I didn't fault the dealership, it's a used car. Well that wasn't good enough for them, they wanted my business. Bill asked me to give him 24 hours and let his team do some work on it. I said okay, but I wasn't hopeful that it was going to turn out good because many of the scratches were deep. Well, to my surprise when I came back to look at it, it looked BRAND NEW! I couldn't believe it. These scratches were deep, but the team went above and beyond. This really convinced me that they did want my business. Thanks Bill!!! More
by BDanner
Employees Worked With
Bill Kuniej
August 09, 2015
Delivery Specialist Violet Vrsek; Violet made every attempt to make sure that I new how my new Vehicle's Electronic Equipment operated. That I could safely drive the Violet Vrsek; Violet made every attempt to make sure that I new how my new Vehicle's Electronic Equipment operated. That I could safely drive the car out of the dealership. During my 5000 check she again went over the vehicle details to make sure I had no further questions. Her service was 5 star. More
by rhu220
Employees Worked With
Violet Vrsek
June 24, 2015
Outstanding customer service I truly would like to thank all you guys at Lexus of Naperville car dealership. You guys are truly keeping the standards of Lexus High. I would like I truly would like to thank all you guys at Lexus of Naperville car dealership. You guys are truly keeping the standards of Lexus High. I would like to give a special thanks to Manager Mike Jones and my service consultant tech. They was very informative and understanding to my service needs. Not only did they take care of an unexpected issue they also kept me informed step-by-step and never once said what he could not do. He only said what he could do. He even went as far as giving me a rental car for a couple of hours to make sure ,I wasn't inconvenience. I have been working in customer service for over 20 years.I know great customer service when I receive it. When I left Lexus of Naperville Car Lot I knew, I would be returning again rather it be for the servicing of my vehicle RX 350 or to purchase a new one from Lexus of Naperville. Thanks, Sent from my iPad More
by Funtime123
