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110 Reviews of Lexus of Naperville - Service Center
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May 31, 2018
Greatest customer service Lexus of Naperville’s team members work for the customers benefit. Not just the sales staff like Rick VanPelt but the service department members such Lexus of Naperville’s team members work for the customers benefit. Not just the sales staff like Rick VanPelt but the service department members such as Jeff Doladee. Example of Rick working with my mother who is later in life and Ricks concern was to make sure comfort and ease of access to the car was key for her age. He pulled each key item she desired and lined up vehicles until she had what was best for her. The service department has kept all 7+ vehicles that friends and family members have purchased in great condition with personal contact on up coming service recommendations. This team will continue to get business opportunities from many friends and when it’s time for vehicles for the new drivers in the family. More
by Cmstellick
May 22, 2018
Rick VanPelt always willing to help Rick continues to be the biggest asset for Lexus of Naperville going out of his way to make sure that every costomer he works with feels like they are Rick continues to be the biggest asset for Lexus of Naperville going out of his way to make sure that every costomer he works with feels like they are special and deserve nothing but the best. In this world of online shopping and digital everything it is so refreshing to be able to meet with Rick or call him and know you will actually get a real human being day or night! More
by Busy mom
Employees Worked With
March 29, 2018
Awesome, Genuine I am writing this review on Violet Vrsek (Tech Support) with Heartfelt Appreciation! I purchased my NX200t almost 6 months ago and have had the ult I am writing this review on Violet Vrsek (Tech Support) with Heartfelt Appreciation! I purchased my NX200t almost 6 months ago and have had the ultimate pleasure of returning to the dealership twice to see Violet😊 Both times was to get assistance on my needing to further my learning experience on the operations of my vehicle! Lucky me I got Violet both times🤗 Even though I could look at my manual for direction on the 'how to' there is nothing that could compare to hands on and that's where Violet comes in! She is just Fantastic; she is very well-versed in knowing the operations of my vehicle and no doubt I'm sure she's very knowledgeable in the area of all other Lexus vehicles! She's like a teacher teaching a student! It's obvious w/her knowledge she has to really take time to learn the dynamics of the vehicles & in turn teach the owner. This says a lot about her and her position of wanting to make sure when explaining and showing the operations of "your vehicle" she can do it with such ease and confidence; she knows what she's talking about and from my experience she is right on point!! Violet also has a great deal of patience, encouraging you to always ask questions and making sure you understand! Time was NOT a factor. I thank Violet for her taking the time to teach me what I so needed to know and in doing that I can enjoy my Lexus to the fullest🤗 Violet you are a true professional!! More
by Blessed
Employees Worked With
Violet Vrsek
February 03, 2018
Tech. help & Service Your tech. support person ( Violet Vrsek ) was a major help with my new phone (setting up hands free) I would of not been able to do it without her. Your tech. support person ( Violet Vrsek ) was a major help with my new phone (setting up hands free) I would of not been able to do it without her. I would also like to pass on help for me above and beyond.(Daryl Nelson) A couple of weeks ago he saved a trip for my family and myself. Thank You for these 2 outstanding reps. of your company. More
by Gerald N.
Employees Worked With
Daryl Nelson, Violet Vrsek
December 29, 2017
Since 2005, They have ALWAYS earned my business - 4 cars The Team at Lexus of Naperville has ALWAYS gone the extra mile for my family. From buying cars to servicing cars. I have worked with other dealers in The Team at Lexus of Naperville has ALWAYS gone the extra mile for my family. From buying cars to servicing cars. I have worked with other dealers in my area including, McGrath - Westmont, Arlington/Roarman- Arlington Hts. and Bredeman - Glenview. I used to live in Naperville and now reside in Northbrook - 60 minutes away. I STILL drive out to Naperville so these folks can service our cars. They have spoiled me and my wife. No other Lexus dealership lives up to what Naperville consistently provides - top notch, excellent service. I TRUST these folks with my cars. If they tell me something needs to be done, I do it. I have NEVER felt that way about ANY OTHER DEALER. While I have to admit that McGrath/Westmont came the closest to Naperville, no one has ever provided the customer service and an overall "experience" that matches the folks at Lexus of Naperville. Whether it's in sales - Hani Dolat or Service - Darryl, Cindy, Sharon et al - these folks deliver on the Lexus brand promise EVERY SINGLE DAY. More
by NorthbrooktoNaperville
Employees Worked With
Hani Dolat/Sales, Cindy/Service, Darryl/Service, Sharon/Service, Jeff Doladee, Hani Dolat
October 24, 2017
They do not follow through with commitments and promises. The big sales pitch is the wonderful service department and their valet service to pick up your car including providing you with a loaner. We were tol The big sales pitch is the wonderful service department and their valet service to pick up your car including providing you with a loaner. We were told that after the recent strike in the service department, the ownership decided to do away with that service. I was told they have had several complaints but “they (owners) are standing firm with their decision”. We do not have a local Lexus dealership so we were told to go to a Toyota dealer. In my opinion this speaks volumes about their commitment to customer. More
by Kellie
Employees Worked With
May 20, 2017
Help with Navigational and other settings on my new RX350 I was having problems with my navagational settings not working as I had expected. After reading manual and trying various things I went to dealership I was having problems with my navagational settings not working as I had expected. After reading manual and trying various things I went to dealership. The tech rep at Lexus Violet knew immediately what the setting issue was and corrected it. Additionally, she spent rhe next half hour walking me through and explaining carious other settings. She was really knowledgeable and went out of her way to make sure I was utilizing the advanced features to their fullest potential. Great customer service. Thanks Violet... More
by Brian
Employees Worked With
Violet Vrsek
February 12, 2017
Friendly and helpful assistance. Violet was so helpful and patient instructing me on how to set up my GPS for my upcoming trip to TN. Sal came bybto say hi and ask if all is well with Violet was so helpful and patient instructing me on how to set up my GPS for my upcoming trip to TN. Sal came bybto say hi and ask if all is well with my car. The people at Lexus of Naperville really care. More
by Lexusdriver350
August 25, 2016
Technology Have had a problem with getting my car to recognize a person in my address book. Today, Violet Vrsek assisted me and fixed ALL my concerns with ease. Have had a problem with getting my car to recognize a person in my address book. Today, Violet Vrsek assisted me and fixed ALL my concerns with ease. She was so nice and really made me feel like my problems were important to her. I would highly recommend this dealership and her!! More
by Judy Z
Employees Worked With
Violet Vrsek
March 15, 2016
Finally I tried to get someone from McGrath to help with connectingI my new iPhone for 3 months-i could not Get the phone to work on my own & couldn't get a I tried to get someone from McGrath to help with connectingI my new iPhone for 3 months-i could not Get the phone to work on my own & couldn't get anyone from McGrath to respond to my many calls & visits. U called apple & the tie tech person connected the phone with my car. So I switched dealerships for service & went to the Naperville store. Violet took time to ensure that I could take advantage of the available features on the phone as it integrated with the RX. Finally. More
by All woman
Employees Worked With
Violet Vrsek
