Lexus of Naperville - Service Center

Awesome and smart! Very kind and knowledgeable! She answered all of my questions with ease! Helped me with setup and Bluetooth as well as navigation! Thank you Vicki! Very kind and knowledgeable! She answered all of my questions with ease! Helped me with setup and Bluetooth as well as navigation! Thank you Vicki! More

I highly recommend! Wonderful customer services professional and supportive. The entire team at Lexus of Naperville are very professional, personally friendly, and trus Wonderful customer services professional and supportive. The entire team at Lexus of Naperville are very professional, personally friendly, and trustworthy. Our experience was enjoyable from start to finish. Nester, our product specialist, was very informative and pleasant. More

Attentive and Professional Everyone I have dealt with as the dealership has been extremely helpful. The people are genuinely interested in making every visit an excellent experi Everyone I have dealt with as the dealership has been extremely helpful. The people are genuinely interested in making every visit an excellent experience. They even have an individual, Michael Comer, whose job is to help customers learn to use the many hi-tech features of the cars. That's his job! He will spend as much time as you need with you, so that you understand how to use all of the great features you paid for. More

This is the third Lexus that we have purchased . ...from Naperville Lexus, and the second car from Dan Foster. Dan found us just what we were looking for in a used vehicle! As expected, Dan took gr ...from Naperville Lexus, and the second car from Dan Foster. Dan found us just what we were looking for in a used vehicle! As expected, Dan took great care of us. Professional and friendly. Sherri in the finance department made the financing easy. We will definitely recommend Lexus of Naperville and will buy from them when we’re in the market for another Lexus! More

Poor service Sat in woitng area for 20 min. Gave up, got my keys and left . You expect a higher level of services given their higher price. You don’t expect to be Sat in woitng area for 20 min. Gave up, got my keys and left . You expect a higher level of services given their higher price. You don’t expect to be ignored. More

Greatest customer service Lexus of Naperville’s team members work for the customers benefit. Not just the sales staff like Rick VanPelt but the service department members such Lexus of Naperville’s team members work for the customers benefit. Not just the sales staff like Rick VanPelt but the service department members such as Jeff Doladee. Example of Rick working with my mother who is later in life and Ricks concern was to make sure comfort and ease of access to the car was key for her age. He pulled each key item she desired and lined up vehicles until she had what was best for her. The service department has kept all 7+ vehicles that friends and family members have purchased in great condition with personal contact on up coming service recommendations. This team will continue to get business opportunities from many friends and when it’s time for vehicles for the new drivers in the family. More

Rick VanPelt always willing to help Rick continues to be the biggest asset for Lexus of Naperville going out of his way to make sure that every costomer he works with feels like they are Rick continues to be the biggest asset for Lexus of Naperville going out of his way to make sure that every costomer he works with feels like they are special and deserve nothing but the best. In this world of online shopping and digital everything it is so refreshing to be able to meet with Rick or call him and know you will actually get a real human being day or night! More

Awesome, Genuine I am writing this review on Violet Vrsek (Tech Support) with Heartfelt Appreciation! I purchased my NX200t almost 6 months ago and have had the ult I am writing this review on Violet Vrsek (Tech Support) with Heartfelt Appreciation! I purchased my NX200t almost 6 months ago and have had the ultimate pleasure of returning to the dealership twice to see Violet😊 Both times was to get assistance on my needing to further my learning experience on the operations of my vehicle! Lucky me I got Violet both times🤗 Even though I could look at my manual for direction on the 'how to' there is nothing that could compare to hands on and that's where Violet comes in! She is just Fantastic; she is very well-versed in knowing the operations of my vehicle and no doubt I'm sure she's very knowledgeable in the area of all other Lexus vehicles! She's like a teacher teaching a student! It's obvious w/her knowledge she has to really take time to learn the dynamics of the vehicles & in turn teach the owner. This says a lot about her and her position of wanting to make sure when explaining and showing the operations of "your vehicle" she can do it with such ease and confidence; she knows what she's talking about and from my experience she is right on point!! Violet also has a great deal of patience, encouraging you to always ask questions and making sure you understand! Time was NOT a factor. I thank Violet for her taking the time to teach me what I so needed to know and in doing that I can enjoy my Lexus to the fullest🤗 Violet you are a true professional!! More

Tech. help & Service Your tech. support person ( Violet Vrsek ) was a major help with my new phone (setting up hands free) I would of not been able to do it without her. Your tech. support person ( Violet Vrsek ) was a major help with my new phone (setting up hands free) I would of not been able to do it without her. I would also like to pass on help for me above and beyond.(Daryl Nelson) A couple of weeks ago he saved a trip for my family and myself. Thank You for these 2 outstanding reps. of your company. More