Lexus of Naperville - Service Center

An hour and 45 minutes for a simple oil change seems like a long time. We had to wait 15 minutes just to see a service writer. $135 seems like a lot for a simple oil change. Yes it comes with a safety ins a long time. We had to wait 15 minutes just to see a service writer. $135 seems like a lot for a simple oil change. Yes it comes with a safety inspection and a free wash but still.. More

Lexus of Naperville always takes care of me regardless of whether I bring my car in for something routine or out if the ordinary.. whether I bring my car in for something routine or out if the ordinary.. More

Always a pleasant experience with Robyn. She is a great service advisor! I would use her advice in the future, but not to this survey again. She is a great service advisor! I would use her advice in the future, but not to this survey again. More

Very well done Fast, accurate and very professional I would come back for service here would come back for service here More

Always friendly and efficient. Excellent work done by all. Comfortable waiting rooms. Clean washrooms. Convenient. Excellent work done by all. Comfortable waiting rooms. Clean washrooms. Convenient. More

Estimates are usually accurate and time commitments are fulfilled. Staff is always friendly. I've been a customer since the 90's. fulfilled. Staff is always friendly. I've been a customer since the 90's. More

Prompt courteous attention when dropping off car. I love that the techs keep you informed during the wait. So five stars for service team! The new policy of Charging for use of credit card is very in I love that the techs keep you informed during the wait. So five stars for service team! The new policy of Charging for use of credit card is very inconvenient & tarnishes the reputation of Lexus. It's insulting...raise service rates if you need to. I will be paying by check or cashso the resources expended to process it will exceed anything the dealership saves on credit card fees. This is such an I'll thought out policy change! More

Excellent facilities during the wait. Wait time was relatively short and explanation of service was also clear. Very polite customer service Wait time was relatively short and explanation of service was also clear. Very polite customer service More

We have purchases 6 new and used Lexuses so far from LofN. Need we say more? Allen Panek LofN. Need we say more? Allen Panek More

Cindy was great. She kept me informed during the whole process. Even when she was not there she had someone else to keep me upto date. She kept me informed during the whole process. Even when she was not there she had someone else to keep me upto date. More