Lexus of Naperville - Service Center

Very well done Fast, accurate and very professional I would come back for service here would come back for service here More

Always friendly and efficient. Excellent work done by all. Comfortable waiting rooms. Clean washrooms. Convenient. Excellent work done by all. Comfortable waiting rooms. Clean washrooms. Convenient. More

Estimates are usually accurate and time commitments are fulfilled. Staff is always friendly. I've been a customer since the 90's. fulfilled. Staff is always friendly. I've been a customer since the 90's. More

As usual this dealership continues to be very professional and takes care of all business. Never have had any issues after working with them for over 20 years. professional and takes care of all business. Never have had any issues after working with them for over 20 years. More

Prompt courteous attention when dropping off car. I love that the techs keep you informed during the wait. So five stars for service team! The new policy of Charging for use of credit card is very in I love that the techs keep you informed during the wait. So five stars for service team! The new policy of Charging for use of credit card is very inconvenient & tarnishes the reputation of Lexus. It's insulting...raise service rates if you need to. I will be paying by check or cashso the resources expended to process it will exceed anything the dealership saves on credit card fees. This is such an I'll thought out policy change! More

Excellent facilities during the wait. Wait time was relatively short and explanation of service was also clear. Very polite customer service Wait time was relatively short and explanation of service was also clear. Very polite customer service More

We have purchases 6 new and used Lexuses so far from LofN. Need we say more? Allen Panek LofN. Need we say more? Allen Panek More

Cindy was great. She kept me informed during the whole process. Even when she was not there she had someone else to keep me upto date. She kept me informed during the whole process. Even when she was not there she had someone else to keep me upto date. More

This was very pleasant experience in an extremely comfortable environment with drinks and snacks available while you wait. The service was done when promised and the vehicle was washed and looked lik comfortable environment with drinks and snacks available while you wait. The service was done when promised and the vehicle was washed and looked like new when finished. More

The dealership is great. But your new policy of charging 3% for credit card usage is NOT good customer service. We will take that into consideration when buying a new car and But your new policy of charging 3% for credit card usage is NOT good customer service. We will take that into consideration when buying a new car and go to a dealership that does not do that. You charge premium prices for your service and should not add an up charge for credit card use on top of that. More