Lexus of Naperville - Service Center

Basic maintenance done. Did not vacuumed my back carpets and service person made a hole in my leather on the door with some tool- it was so obvious because my leather is whi Did not vacuumed my back carpets and service person made a hole in my leather on the door with some tool- it was so obvious because my leather is white and black and the white leather was damaged. So upsetting !!!!!!!!!!!! I was told to contact them on Tuesday or Thursday. I also scheduled app update- my up still shows not completed even my car was hold for extended time. More

Robin was my service advisor. She is very courteous, friendly and help me answers all the questions regarding issues with my vehicle. She is very courteous, friendly and help me answers all the questions regarding issues with my vehicle. More

Excellent experience as usual. Wait time was exactly as promised. I always have a good experience and Cindy was as accommodating as usual. Wait time was exactly as promised. I always have a good experience and Cindy was as accommodating as usual. More

Fast efficient friendly helpful and fair priced. Highly recommended! Best dealership I have ever been to! Highly recommended! Best dealership I have ever been to! More

They are eager to help with any problem. Convenient to get an appt. Friendly and courteous Prices are high and surprised at the charge for using Credit card. Because there are usually big Convenient to get an appt. Friendly and courteous Prices are high and surprised at the charge for using Credit card. Because there are usually big ticket charges. More

Oil change scheduled. I had to intervene to get my car done after 2 hours. I realize issues were found but no communication until I got involved. Missed a very important a I had to intervene to get my car done after 2 hours. I realize issues were found but no communication until I got involved. Missed a very important appointment as a result of poor communication More

Was a great visit until they wanted to charge me 95$ to change a license plate. Would love to speak to someone about the experience change a license plate. Would love to speak to someone about the experience More

Lexus of Naperville always takes care of me regardless of whether I bring my car in for something routine or out if the ordinary.. whether I bring my car in for something routine or out if the ordinary.. More

An hour and 45 minutes for a simple oil change seems like a long time. We had to wait 15 minutes just to see a service writer. $135 seems like a lot for a simple oil change. Yes it comes with a safety ins a long time. We had to wait 15 minutes just to see a service writer. $135 seems like a lot for a simple oil change. Yes it comes with a safety inspection and a free wash but still.. More

Always a pleasant experience with Robyn. She is a great service advisor! I would use her advice in the future, but not to this survey again. She is a great service advisor! I would use her advice in the future, but not to this survey again. More