Lexus of Naperville - Service Center

Dishonest Sales & Service tactics This dealership not only did a horrible job selling me a bad car, but also cheat me and charge be some exorbitant amounts for servicing that I don't e This dealership not only did a horrible job selling me a bad car, but also cheat me and charge be some exorbitant amounts for servicing that I don't even need. I go in for an oil change and they damage something else for me to come back again. And when I call them to ask, they are absolutely rude and dishonest. Its to a point where I am seriously considering suing them and their cheap tactics. I am sure many are being cheated this way but don't know how to deal with this. More

A PERSONAL TOUCH Purchased in 2013 my first Lexus after a few other everyday drivers. This car is by far the best of any car in the 40 to 50 price range, it is the Le Purchased in 2013 my first Lexus after a few other everyday drivers. This car is by far the best of any car in the 40 to 50 price range, it is the Lexus ES model . Since driving the car I have hit a few problems, tech issues not broken parts. The phone had pairing issues with the car AT&T. The 2nd issue was with Sirus radio weather. While driving it showed red in color on my screen for 4 plus days while the sun was shinning. Found out it was not suited for my year and model. Both of these issues have been handled by Andrew Farraher and his partner Mike Comer. Andrew and Mike both have worked with me on everything since my garage door pairing done by Mike at my house. Phone pairing problems fixed by Andrew. These two tech supports are the best Lexus of Naperville could have. I do have great respect for both of these gentlemen. Lexus of Naperville is lucky and wise to have them in close support of new customers. The love and work ethic shows. The Lexus badge when seen plants a quality image from its past reviews and present following. Sirus, Comcast, AT&T have not been very kind to me and lack my respect, with people like Andrew and Mike Lexus will stay atop for the masses. Good luck....Jack B. More

hese guys are crooks!!! DO NOT GO HERE. I have a Black 2004 Lexus GS 300 that was not accelerating. I took it into them so that I can find out exactly what the problem is. They did a diagnostics and recei 2004 Lexus GS 300 that was not accelerating. I took it into them so that I can find out exactly what the problem is. They did a diagnostics and received 2 codes (P0102 and P0113), these are codes for Mass Air Flow Circuit Low and Intake Air Temp. They told me I need to replace the transmission. Replace the TRANSMISSION??? Gave me a quote for $9199.28. I asked them how they determined that I have a bad transmission and they said it's based on the tech driving the car. They charged me $131 and really couldn't give me anything positive about what the problem is. I searched on Craigslist for a transmission mechanic, gave him my car and asked him to diagnose it (which he did for free). He said it's NOT your transmission, it's your Catalytic converter and he can prove it by boaring out the honey comb in it. This proved there was nothing wrong with the transmission because the car ran fine (a little muffler noise but ran fine). I bought an aftermarket Catalytic converter and had him replace it. Total cost $400. I called Pete the Service Manager to tell him that they charged me for an incorrect diagnostic. He simply said that HE CANNOT REFUND MY $131.00. IT'S NOT ABOUT THE MONEY, ITS THE PRINCIPLE. If I didn't do the leg work to find out what really is wrong with my car they would have charged me $10,000 and still have the same problem with the car. More

I purchased a used car from Lexus Of Naperville. I am very pleased how professional all the staff is. I had the pleasure of working with numerous employee's here. Everyone that I worked with was very cou very pleased how professional all the staff is. I had the pleasure of working with numerous employee's here. Everyone that I worked with was very courteous. I've purchased cars from other dealerships in the past but this one takes the cake. While servicing my car they allowed me to use a Lexus loaner even tho I had no purchased a new car. They took care of the problem with promptness and professionalism. I will def be back to purchase a new vehicle when I am back in the market. I will also pass along the positive experience I had with you guys. Keep up the excellent work!!! A big thanks to the following people : Nick Gerlak, Daryl Nelson, Mike Jones, Steve (service advisor), And to the whole staff!!!! Mike M More

My experience with Lexus has always positive, but my last service experience was extraordinary. My IS had major engine problems, and I was just days out of my warranty. It was going to be a very expensive service experience was extraordinary. My IS had major engine problems, and I was just days out of my warranty. It was going to be a very expensive repair. Jason worked with us and corporate to remedy this issue. He was clearly customer-oriented and informative along the way. Jason called frequently and kept my husband and I updated. He and the Lexus Corporation stood behind the car. He and the Lexus Dealership/Corporation verified my trust in the brand. I will be buying a new car in the near future, and this experience cemented my loyalty to Lexus. Every organization should have knowledgeable service representative like Jason Muza. More

Jason Muza in service is a super pleasure to work with. He understands my concerns, answers my questions clearly, and quickly gets things fixed right up. He always follows up with the car's status and has He understands my concerns, answers my questions clearly, and quickly gets things fixed right up. He always follows up with the car's status and has loaner cars ready to go. I've worked with him many times. More

Jason Muza is a real pleasure to work with. He pays close attention to my list of repair concerns, and makes sure they all get taken care of. He also sold me a trailer hitch that worked out great. close attention to my list of repair concerns, and makes sure they all get taken care of. He also sold me a trailer hitch that worked out great. More

On Wednesday April 27 I visited Lexus of Naperville to have my car service after I left McGrath Lexus in Westmont. I drove into the garage at LON and i was approached by Jason Muza. It was complete heaven have my car service after I left McGrath Lexus in Westmont. I drove into the garage at LON and i was approached by Jason Muza. It was complete heaven. This guy was great to work with I informed Jason about my experience at McGrath and Lexus of Naperville service was the total opposite of the experience I received at Mcgrath. Lexus of Naperville service was the best. Not only did they service my car I was also added to their list for any discount work that needed to be perfomred on my car. I totally trust this dealership and I can honestly say that when my lease it up I will go to Lexus of Naperville to renew my lease instead on Mcgrath. Its truly amazing how these two dealerships are son different. Jason was awesome. I highly recommend requesting for Jason for your service. More

One of the key benefits to buying at Lexus of Naperville One of the key benefits to buying at Lexus of Naperville is the free car washes. But these are not your typical free Car washes. Bill Reinekie and One of the key benefits to buying at Lexus of Naperville is the free car washes. But these are not your typical free Car washes. Bill Reinekie and his team not only do a super job washing the car inside and out, they take care of everything. Including, but not limited to: Fixing scratches, paint touch ups, fixing License Plates and frames, and polishing Headlights. You would easily pay $20+ /per wash for this service elsewhere. My only advice would be avoid Saturdays, and don’t forget the tip. Bill's team has more flexibility during the week to help you with the extra services More