Lexus of Naperville - Service Center

This was my 5K service visit, and all it did was solidify everything I’ve loved about the new Lexus NX 350 Premium I bought from this dealership. My service advisor Ethan was knowledgeable, patient and answe everything I’ve loved about the new Lexus NX 350 Premium I bought from this dealership. My service advisor Ethan was knowledgeable, patient and answered all my questions. My car is running better and smoother than ever following this visit. Plus, you gotta love the warm chocolate chip cookies, coffee bar and fountain soda in the sleek and stylish waiting area. A strong five out of five stars! More

Michael Comer did an excellent job of explaining the many features of our new car. He was patient, clear and thorough. I thank him and the dealership. features of our new car. He was patient, clear and thorough. I thank him and the dealership. More

Michael Comer was so helpful in clearly explaining and introducing the many technical and operational features of my car. We learned about many features we were unaware of. He was very knowledgeable. introducing the many technical and operational features of my car. We learned about many features we were unaware of. He was very knowledgeable. More

Michael was very helpful in comprehensively explaining the features of my new RX350h-Sport, especially the nav. system. the features of my new RX350h-Sport, especially the nav. system. More

Michael Comer the Technology Specialist was extremely helpful in explaining all the features of my “new to me” Lexus NX. I’m quite happy with my first experience at Lexus of Naperville helpful in explaining all the features of my “new to me” Lexus NX. I’m quite happy with my first experience at Lexus of Naperville More

Very bad experience with this dealership! is all about being a human and having respect! all this is not about this dealership, they will smile you in the face and they will lie to you for th is all about being a human and having respect! all this is not about this dealership, they will smile you in the face and they will lie to you for their convenience, they kept my car for three weeks, telling me that everything is OK and there is no blue smoke at the cold start, and that everything is OK with the car and nothing to worry about, the car got only 24,000 miles and it's still on the warranty, they refuse to see the problem and they don't want to fix it, when you will wan to buy a car from them they will be your best friend, when they will have to fix a problem on the warranty they will refuse and kick you out from the dealership parking lot!!! they don't deserve even one star!!! More

Lexus of Naperville has one of the nicest dealerships I’ve ever been too also very generous/ very informative with vehicle ownership and credit building I’ve ever been too also very generous/ very informative with vehicle ownership and credit building More

Great job to the service department as well as Kevin Martinez who was my service advisor. he was very helpful and knowledgeable. Martinez who was my service advisor. he was very helpful and knowledgeable. More

My Service Advisor, Cindy Wilson was very professional, friendly and helped me look up how I could find out when my second set of keys to my to my vehicle would finally arrive. She went above and beyond ba friendly and helped me look up how I could find out when my second set of keys to my to my vehicle would finally arrive. She went above and beyond basic service! Thank you to Cindy! More

Cinday was fantastic and always has a very nice smile. My car was serviced and completed a lot earlier than expected. My car was serviced and completed a lot earlier than expected. More