Lexus of Naperville

Made the buying experience pleasant We purchased a Lexus ES350 and overall, it was the best experience I can recall when going through the car buying process. They answered all of our qu We purchased a Lexus ES350 and overall, it was the best experience I can recall when going through the car buying process. They answered all of our questions with knowledgable and relevant feedback even when we may have asked some basic and dumb questions. They also provided a very fair price for our trade in. The features were explained more than once and they also helped to get things like the radio, garage door and bluetooth before we pulled away. Overall, I would certainly purchase another vehicle here and Nick is someone I enjoyed working with. His follow up has been spectacular. More

Best Car Buying Experience I have Ever Had Last week, I purchased a Lexus RX350. Paul sat down with me and went over every detail with financing and what features would suit me in the vehicle. Last week, I purchased a Lexus RX350. Paul sat down with me and went over every detail with financing and what features would suit me in the vehicle. He went above and beyond to make sure I got the exact car that I wanted, and was very helpful in getting me financed. I also had a trade in, and Paul and his team were very fair to me. Not only was this process simple and stress-free for me, but it was a lot of fun. The staff at Lexus, especially Paul, are so kind, caring, and helpful, it truly made my car buying experience fun and exciting. I am so happy with my purchase and have recommended Paul and Lexus of Naperville to my family and friends. If you truly want to be treated like family, purchase your car here. They are wonderful people. More

Excellent Customer Service We bought a GX460 on 1/31/15. The customer service that Steve Mills provided to us was top notch. He stayed with us from start to finish and was ext We bought a GX460 on 1/31/15. The customer service that Steve Mills provided to us was top notch. He stayed with us from start to finish and was extremely professional, knowledgable, and customer oriented. One of the best car-buying experience I have ever had. Keep up the good work Lexus! More

Made the process so easy Yesterday, we purchased a Lexus NX. While it took time to get the new car ready and the old car cleaned, they made everything easy. Yesterday, we purchased a Lexus NX. While it took time to get the new car ready and the old car cleaned, they made everything easy. More

2015 IS350 Very pleased with the work that both Paul and Laura did prior to the sale. They spent a great deal of time answering questions and showing me the fea Very pleased with the work that both Paul and Laura did prior to the sale. They spent a great deal of time answering questions and showing me the features of the car I was interested in. Extremely professional in all dealing. Nice people to do business with. Delivery Specialist, Michael Comer was very helpful with the delivery experience and answered all my questions. Again, very nice people to do business. More

Dishonest Sales & Service tactics This dealership not only did a horrible job selling me a bad car, but also cheat me and charge be some exorbitant amounts for servicing that I don't e This dealership not only did a horrible job selling me a bad car, but also cheat me and charge be some exorbitant amounts for servicing that I don't even need. I go in for an oil change and they damage something else for me to come back again. And when I call them to ask, they are absolutely rude and dishonest. Its to a point where I am seriously considering suing them and their cheap tactics. I am sure many are being cheated this way but don't know how to deal with this. More

Pre Owned Vehicle Purchase Experience - 2006 GS 300 I just purchased a pre owned 2006 GS 300 from this dealership. 1. Nick was my sales person and he was very "honest" and had great knowledge of the I just purchased a pre owned 2006 GS 300 from this dealership. 1. Nick was my sales person and he was very "honest" and had great knowledge of the car I was buying. He carefully took the time to ask me the right questions on my purchase, he didn't rush me or aggrasively try to convince me into buying the car. I really appreciated his approach. 2. The car had a door that was slightly misaligned and was creating a slight draft on the drivers side door. He immediately took it into the service department and had it adjusted. In less than 5 minutes he brought the car back with the door fixed! I was very impressed the service dept. 3. The last step of the purchase is the financing, I paid cash for the car and the manager was very nice about not trying to sell me on all the "extra" stuff that I really didn't need. I was in and out pretty quickly. 4. Day after I drove the car home, I noticed the passenger side headlight acting up, so I immediately took the car back for repair. I was worried that I would have to pay for the repair work, anytime you are buying a used car it's "as is" condition. To my surprise they replace the expensive headlight at their expense. This showed me how much they cared about their reputation and their customers! 5. Anytime you purchase a car from them you get a "life time" free car wash! The best part is their lounge / waiting area. Very nice, wifi, free coffee ( many different kinds), hot chocolate, snacks, and bottle waters. Very nice touch. To be honest I hate writing reviews, However I was very impressed with my experience and thought I should share it with others. Taye More

Leasing new car Very happy with the help and process of leasing the new RX350. Sal is very courteous and helpful. May is very knowledgeable to guide us through the Very happy with the help and process of leasing the new RX350. Sal is very courteous and helpful. May is very knowledgeable to guide us through the details and operation of the car. More

A PERSONAL TOUCH Purchased in 2013 my first Lexus after a few other everyday drivers. This car is by far the best of any car in the 40 to 50 price range, it is the Le Purchased in 2013 my first Lexus after a few other everyday drivers. This car is by far the best of any car in the 40 to 50 price range, it is the Lexus ES model . Since driving the car I have hit a few problems, tech issues not broken parts. The phone had pairing issues with the car AT&T. The 2nd issue was with Sirus radio weather. While driving it showed red in color on my screen for 4 plus days while the sun was shinning. Found out it was not suited for my year and model. Both of these issues have been handled by Andrew Farraher and his partner Mike Comer. Andrew and Mike both have worked with me on everything since my garage door pairing done by Mike at my house. Phone pairing problems fixed by Andrew. These two tech supports are the best Lexus of Naperville could have. I do have great respect for both of these gentlemen. Lexus of Naperville is lucky and wise to have them in close support of new customers. The love and work ethic shows. The Lexus badge when seen plants a quality image from its past reviews and present following. Sirus, Comcast, AT&T have not been very kind to me and lack my respect, with people like Andrew and Mike Lexus will stay atop for the masses. Good luck....Jack B. More

Sales and Delivery exceeded my expectations Chris was exceptional and the only reason that I opted to purchase two new cars. I had many other options to choose from however after being in sales Chris was exceptional and the only reason that I opted to purchase two new cars. I had many other options to choose from however after being in sales my entire adult life, I went with the person that most wanted to earn my business. My wife said that Chris makes her feel like a celebrity and it was the "coolest" car buying experience that we've had. After the sale, May, went above and beyond and stayed late to ensure that I knew all the bells and whistles of my new Lexus. She also has been extremely helpful and welcoming everytime I've been in the dealership since. More