Lexus of Naperville

My first Lexus after many German competitors My wife has bought 5 cars from Lexus in Naperville and Hani Dolat always made sure the got a good deal, excellent service and she always left the deal My wife has bought 5 cars from Lexus in Naperville and Hani Dolat always made sure the got a good deal, excellent service and she always left the dealership feeling she made a good decision. This was to a big part because of Hani's pleasant personality, his great subject matter expertise and patience. He displayed the same service excellence when helping me to get into my first Lexus after owning an Audi and a BMW. I couldn't be happier with my choice in car, dealership and Sales representative. I highly recommend Hani and Lexus of Naperville to anybody in search for a not just a great car but an overall great service experience. More

Great Customer Service From the time we walked into Lexus until we drove our new RX350 home we received excellent service first from Frank Paull our sales person and then Vi From the time we walked into Lexus until we drove our new RX350 home we received excellent service first from Frank Paull our sales person and then Violet who went through the workings of the car with knowledge and patience. Ian Hole More

Bought first "used" car for my daughter I could not of asked for better costumer serve, price and knowledge than I received from Lexus of Naperville. Since this car was a birthday present t I could not of asked for better costumer serve, price and knowledge than I received from Lexus of Naperville. Since this car was a birthday present to our daughter the staff wanted to help celebrate so drove the car to our house and put a giagantic red bow on top of the car. Im so pleased with everything that Im even writing this review before my daughter gets home from school. Thank you May and Andrew for making this was and special. More

3rd car bought from this dealer I bought my very first car from this dealer almost 11 years ago. My husband and I returned there 5 years ago to purchase my next car. It was our first I bought my very first car from this dealer almost 11 years ago. My husband and I returned there 5 years ago to purchase my next car. It was our first stop this time around. Unfortunately, they didn't have anything last week when we visited. This forced me out to 4-5 other dealerships....not good experiences! I searched Lexus of Naperville's website and found a car had been added to their inventory that we were interested in buying. So we headed out again....and hated that car! However, Dan recommended a car we had never considered, for $12,000 LESS....and we own it! More

Great Customer Service Philip is a rock star Philip took really good care of me. I leased a new 2015 gs 350 . All thought my monthly came out to be a little more then id like i got alot car for m Philip took really good care of me. I leased a new 2015 gs 350 . All thought my monthly came out to be a little more then id like i got alot car for my buck.He did a really good job explaining the process, and making sure I didn't have any questions along the way since it was my first lease. More

Rick Van Pelt does it again! Who goes in for a car wash, runs into your previous salesperson and drives away in a new vehicle? Never underestimate the "talent" of Rick! This Who goes in for a car wash, runs into your previous salesperson and drives away in a new vehicle? Never underestimate the "talent" of Rick! This is our 9th Lexus, all purchased from Rick! He respects and understands his customer and appreciates their business. Rick is solid! Jake Baron provided us with information relating to the vehicle's technology. Jake was patient and concise in his explanations and demonstrations. Additionally, the Service Dept. at Lexus of Napervile typically does a great job as well. More

Friendly, Professional, Quick with Great Customer Service My wife and I were looking for a safe, affordable, and reliable used car for our daughter. Lexus of Naperville had a used Ford Escape we were conside My wife and I were looking for a safe, affordable, and reliable used car for our daughter. Lexus of Naperville had a used Ford Escape we were considering and since I was not familiar with that car we came in to do a test drive and 'kick the tires'. Laura Krist was our sales consultant and she was so easy to work with! Laura was very friendly and greeted us with a smile and professionalism. She went out of her way to make us comfortable and relaxed (we've had the typical unpleasant car buying experience at other dealers). Laura listened to our needs and in literally 10 min we agreed on a price that was acceptable - and that was it! It was very refreshing to have such a positive experience buying a car. I highly recommend Laura to anyone that wants a friendly, professional, quick car buying experience with great customer service. More

Great Customer Service! Didnt intend to buy a new car when we walked into the showroom! Nick Gerlack and Violet made our shopping experience worthwhile! Nick was very courteo Didnt intend to buy a new car when we walked into the showroom! Nick Gerlack and Violet made our shopping experience worthwhile! Nick was very courteous and frank in his opinions over my concerns More

Willing to work with you - no pressure This was my first time buying a car and it was a great experience. May was our sales associate and when she wasn't sure of an answer she made sure to This was my first time buying a car and it was a great experience. May was our sales associate and when she wasn't sure of an answer she made sure to ask someone above her. In any sales situation, most of the time I feel pressured to make a decision I may not necessarily want to make HOWEVER this was not the case. I was given time to think about this large purchase without being afraid I'd lose the car over a "few bucks". My husband and I were given time to think about the purchase, inspect the car, talk it over...any request we had and could think of was met. Thanks Lexus - our used Mercedes Benz is good so far. Thanks for working with us and not making us feel like a sale was most important to you! More

It went well Finally got my Lexus RC 350. Thanks for all your help. Car was well explained. Sales team worked hard to make it happen. Thanks again!! Finally got my Lexus RC 350. Thanks for all your help. Car was well explained. Sales team worked hard to make it happen. Thanks again!! More