Lexus of Naperville

New Car Purchase The service following purchase of my last car brought me back to Lexus of Naperville. I elected to use a new sales person (Frank Paull) Awesome to sa The service following purchase of my last car brought me back to Lexus of Naperville. I elected to use a new sales person (Frank Paull) Awesome to say the less. Upfront, i told him I was looking not to sure if I would make the jump to a purchase. No push from frank answered all of my questions and brought up some himself as well. Took me for a test drive, toled me to open it up have some fun. Returned to his desk and I said Frank I dont like playing games,give me your best price (deal) I am not here to play back and forth. Talked me through to the bottom line with the sales manger, I said gentlemen we have a deal. Franks follow-up neededinformation to ready my new car was gone over. Upon taking delivery of the car. Michael Comer and the Department of Delivery Specialist is a great addition to the Lexus Car experoience. Michael took me by the had (as if I were the only person there) walked me through specialities of my New 350 GS, enen an "Old man" such as myself was able to follow him More

Easiest and Quickest EVER My experience at Lexus of Naperville was beyond amazing. As a younger man (21 years old), my sales consultant (Steve Mills) treated me with the up mos My experience at Lexus of Naperville was beyond amazing. As a younger man (21 years old), my sales consultant (Steve Mills) treated me with the up most respect right from the beginning. Other dealerships in the area were a different story. This was my third time purchasing a car, and this was by FAR the easiest, quickest, and smoothest car buying experience. If possible, I would give this dealership a 6 out of 5. The finance manager Bill Cranley made the numbers part of buying a car ridiculously easy and was up front and honest with everything. One of the Lexus Delivery Specialists, May Suntikul, blew me away with how easy she made everything look in my new vehicle. Thanks to everyone who works at this dealership, keep up the amazing work! More

Pre-Owned Lincoln MKZ Hybrid Last night I drove 2.5 hours to buy a 2015 Lincoln MKZ Hybrid from Lexus of Naperville. What a great experience! Seriously. No pressure, no haggle, Last night I drove 2.5 hours to buy a 2015 Lincoln MKZ Hybrid from Lexus of Naperville. What a great experience! Seriously. No pressure, no haggle, great customer service. I worked through Chris Colsant to close the deal and Paul Szmergalski took terrific care of me after that. Paul was extremely knowledgeable about the car even if it wasn't a Lexus. He did a great job to prep it for me and also initiated a clean up of my old car that I was keeping. He treated me professionally and always made sure I was comfortable during the whole process. Hats off to the staff for a great 5-star service. Oh, and I love my new Lincoln! More

Respectful and professional Sal helped me with my purchase of a Certified Pre-owned 2013 Lexus RX 350. I visited multiple times, each time having time constraints. When we appr Sal helped me with my purchase of a Certified Pre-owned 2013 Lexus RX 350. I visited multiple times, each time having time constraints. When we approached the time constraints Sal was very respectful of my time. In my experience other salesmen have stretched the truth about how long something will take to try to keep you in the dealership. Sal did not do that - he understood what needed to be done would take too long and never tried to low-ball the time something would take. I really appreciated this and the professional way he carried himself throughout the transaction. The sales manager was also courteous and professional. Overall a good experience. Thanks Sal. Tony More

Pre-Owned Lexus ES350 buying experience Smooth buying experience. Hani was very patient and answered all my questions and concerns. Had to haggle a little bit but I take it just as a part of Smooth buying experience. Hani was very patient and answered all my questions and concerns. Had to haggle a little bit but I take it just as a part of anybody's buying experience. Also, post buying experience was great. I scratched my rear door the first time I tried entering my garage. I did not get a hang of the angle I need to get in since this was my first attempt. Called Hani and arranged for an appointment to take a look at this. They took care of it right away and the scratch is now completely gone. So far my experience is great and I hope it would stay this way like others have mentioned in their reviews. More

Outstanding Our family has bought four vehicles from Lexus Of Naperville in the past and we're always blown away with the dealership, the service, the experience Our family has bought four vehicles from Lexus Of Naperville in the past and we're always blown away with the dealership, the service, the experience and especially George. We may not come in for a year or so and when My wife enters the store, George greets her by name and is always pleased to see her. WOW. Even when he knows she's just in for an oil change, not to buy a car. He's always been a true-blue gentleman and has always treated us fairly when trading for a new car. More

Made the buying experience pleasant We purchased a Lexus ES350 and overall, it was the best experience I can recall when going through the car buying process. They answered all of our qu We purchased a Lexus ES350 and overall, it was the best experience I can recall when going through the car buying process. They answered all of our questions with knowledgable and relevant feedback even when we may have asked some basic and dumb questions. They also provided a very fair price for our trade in. The features were explained more than once and they also helped to get things like the radio, garage door and bluetooth before we pulled away. Overall, I would certainly purchase another vehicle here and Nick is someone I enjoyed working with. His follow up has been spectacular. More

Best Car Buying Experience I have Ever Had Last week, I purchased a Lexus RX350. Paul sat down with me and went over every detail with financing and what features would suit me in the vehicle. Last week, I purchased a Lexus RX350. Paul sat down with me and went over every detail with financing and what features would suit me in the vehicle. He went above and beyond to make sure I got the exact car that I wanted, and was very helpful in getting me financed. I also had a trade in, and Paul and his team were very fair to me. Not only was this process simple and stress-free for me, but it was a lot of fun. The staff at Lexus, especially Paul, are so kind, caring, and helpful, it truly made my car buying experience fun and exciting. I am so happy with my purchase and have recommended Paul and Lexus of Naperville to my family and friends. If you truly want to be treated like family, purchase your car here. They are wonderful people. More

Excellent Customer Service We bought a GX460 on 1/31/15. The customer service that Steve Mills provided to us was top notch. He stayed with us from start to finish and was ext We bought a GX460 on 1/31/15. The customer service that Steve Mills provided to us was top notch. He stayed with us from start to finish and was extremely professional, knowledgable, and customer oriented. One of the best car-buying experience I have ever had. Keep up the good work Lexus! More

Made the process so easy Yesterday, we purchased a Lexus NX. While it took time to get the new car ready and the old car cleaned, they made everything easy. Yesterday, we purchased a Lexus NX. While it took time to get the new car ready and the old car cleaned, they made everything easy. More