Lexus of Naperville

Professional and Courteous I recently purchased my 2016 Lexus RX 350 from Lexus of Naperville. This was my 6th Lexus car purchase, but the first at Naperville. My experience wa I recently purchased my 2016 Lexus RX 350 from Lexus of Naperville. This was my 6th Lexus car purchase, but the first at Naperville. My experience was professional, respectful and overall a great experience that I would highly recommend. My salesman was Jon Krier, simply a delightful gentlemen whom made the entire experience wonderful. He respected my time, made sure that I was happy with my experience and even sat in on the delivery discussion with Violet Vrsek. She was also delightful, very knowledgeable and knew her stuff. Each interaction whether over the email with Alek and Andrew F. to face to face discussions with Chris, Jon K. Violet V and Peton (?) the finance guy were delightful. I look forward to continuing my interactions as I service my vehicle in Naperville. Thank you for my 2016, I love it. More

Excellent service We were very pleased with the courtesy of Toyota of Naperville and Jacob who was very polite and helpful. Everyone worked to make sure we understood We were very pleased with the courtesy of Toyota of Naperville and Jacob who was very polite and helpful. Everyone worked to make sure we understood when we asked questions about warranty, financing, and any other questions. More

Excellent Purchasing Experience I have always hated the whole experience of purchasing a used car but this time it was really a pleasure. From the start Chris responded to my e-mail I have always hated the whole experience of purchasing a used car but this time it was really a pleasure. From the start Chris responded to my e-mail quickly and with a more than honest evaluation of the vehicle we were interested in. When we arrived at the dealership we were greeted by Nick, sale consultant, who was professional and very friendly. He went out of his way to make us feel comfortable and showed us the vehicle without any type of high pressure and answered all of our questions. The vehicle was perfect for us, the price outstanding and the experience was so different from that of other dealers that there was no doubt we would be purchasing the vehicle from him. The purchase itself went very smoothly and Rene, the finance manager, was not pushy but made sure we understood all of our options. I have no doubt that we will be returning the for our next purchase and for us the 90 mile drive is worth it! More

Quick and easy and treated quite well Steve Mills at Lexus of Naperville took great care of me last week when I traveled from Indianapolis to buy my car. I was treated quite well and was g Steve Mills at Lexus of Naperville took great care of me last week when I traveled from Indianapolis to buy my car. I was treated quite well and was given as much time as I wanted with the car before and during the test drive. Even though I bought a Nissan, Steve knew about and was eager to help me with all the electronics and additional features. I experienced no run around only respect and care. Steve did a fantastic job. More

2nd Outstanding Purchase I have had a Olds., Chevy, Buick, Cadillac & 3 Volvos during my driving tenure but in 2013 I graduated into "true luxury" with the purchase of my new I have had a Olds., Chevy, Buick, Cadillac & 3 Volvos during my driving tenure but in 2013 I graduated into "true luxury" with the purchase of my new Lexus RX350. Until then, I had never experienced such attention and true quality Customer Service that I received working with Nick Gerlac at Naperville Lexus. The service department is Excellent as well, I might add. When it was time to purchase a car for my Grandson, I told my daughter that if it were me, the only person I would trust buying a used vehicle was Nick. I told her how knowledgeable he was, but the #1 asset for me with Nick is that I truly trust him and his honesty. Nothing is more important when you put your child or grandchild in a car--you want dependability and most of all a SAFE car. She took my advice and we called Nick. He sold us a very nice used vehicle. Thanks to Nick, there are 3 very happy people from our purchase from Lexus - Me, my daughter and my grandson. More

Excellent Service This was our first experience purchasing a vehicle over the internet and out of state. We received excellent customer service from Dan Foster and Chr This was our first experience purchasing a vehicle over the internet and out of state. We received excellent customer service from Dan Foster and Chris Colsant. The vehicle was exactly as advertised and we were very pleased. Both Dan and Chris made the whole experience go smoothly. Both were very pleasant and professional. More

An all around wonderful experience! This was just meant to be! My husband and I have been looking to downsize our SUV and I just couldn't find any of the smaller /mid size SUV's that had This was just meant to be! My husband and I have been looking to downsize our SUV and I just couldn't find any of the smaller /mid size SUV's that had character, and that didn't look like a 'cookie cutter' vehicle' that everyone else had. We looked around for a year, and my gut kept steering me back to the Lexus NX 200t Sport at the Lexus Dealership in Naperville. I can NOT STRESS ENOUGH how accommodating, fair and professional, as well as down to earth everyone was from the beginning to the end of our experience!!!! Any dealer we have ever bought a vehicle from in the past, has been more of an upsetting or unsettling experience, in which takes away from the excitement an owner should embrace from the amount of money they have just signed away. All I can say is 'THANK YOU SAL LALA, VIOLET VRSEK, AND THE FINANCE DEPARTMENT(MR PAYTON?) AND LEXUS, FOR LETTING US DRIVE AWAY WITH SUCH AN EXCELLENT EXPERIENCE! :) More

Excellent experience. I was an internet cash buyer from outside of IL. I purchased a used Chevrolet Camaro that met the exact specifications that I had been looking for fo I was an internet cash buyer from outside of IL. I purchased a used Chevrolet Camaro that met the exact specifications that I had been looking for for approximately a year. The car was actually better in person than was listed on the internet. They actually had a private "test track" not far from their facility that allowed me to check out the car at my own pace and not worry about traffic. It was a neat feature for the dealership to have. The car itself was fairly priced and the transaction was easy. I knew going into it exactly what the market was and they had priced the car aggressively so I knew they were serious about wanting to sell the car because I really don't have the patience or the time to go back and forth trying to get a price in a range that is fair. I was thankful for that. Overall good people. More

Wonderful Experience My fiancé and I made our first car purchase with Lexus of Naperville and it was outstanding. Sal attended to all our needs, questions, concerns, etc. My fiancé and I made our first car purchase with Lexus of Naperville and it was outstanding. Sal attended to all our needs, questions, concerns, etc. He was very patient with us and took his time. The service was outstanding and the whole process went very smoothly. We couldn't be more happier. I would highly recommend them to anyone who is looking for a phenomenal experience with their car buying needs. More