Lexus of Naperville

What a fabulous customer service Chris (sales manager), Bill (Finance) , Ali (Sales rep), and Violet (Delivery) partnered together to provide a very superior customer experience when Chris (sales manager), Bill (Finance) , Ali (Sales rep), and Violet (Delivery) partnered together to provide a very superior customer experience when I got my sedan this past weekend.. Chris offered a great price to begin with to avoid the typical back and forth, Ali patiently answered all my questions and even got a car I loved from a different dealership, Bill ensured the transaction was smooth and easy without too much pressure to buy additional products and Violet went above and beyond helping me get acclimated with my new car and took care of minutest details such as (iPass stickers, Setup Bluetooth, Homelink setup etc) all with a wonderful smile. More

Professional,genuine--courteous-best experience of new car As i searched available dealers for cars&pricing,most were polite and informative. Beacuse I was buying a car( and not a pizza)a, i had many questio As i searched available dealers for cars&pricing,most were polite and informative. Beacuse I was buying a car( and not a pizza)a, i had many questions about the purchasing process,decision making--getting over the "psychological hump"of spending this kinda money.Most of the dealers just wanted to cut to the chase and get me in the dealership.As I had my own "filter process" of calling first--feeling the guys out--Chris was very genuine with the initial questions,the small questions-knowing my filters of anxiety--taking me thru the process like some sort of therapist.He put real humanity&genuiness to it.As I did like other salesman in other dealers,Chris demonstrated this hands on connection of personal comfort,and took time--even off work hours tending to my small detail anxieties..Chris was the very best salesman ive dealt with in now my 8th car purchased over 30 years.. More

Great experience! I'm super glad I went exactly to this dealership! The staff is super nice and professional! Mr. Abdou helped us to choose the car. He answered all my I'm super glad I went exactly to this dealership! The staff is super nice and professional! Mr. Abdou helped us to choose the car. He answered all my stupid questions :) It was a pleasure to be his client! I definitely recommend this dealership! More

Technology Have had a problem with getting my car to recognize a person in my address book. Today, Violet Vrsek assisted me and fixed ALL my concerns with ease. Have had a problem with getting my car to recognize a person in my address book. Today, Violet Vrsek assisted me and fixed ALL my concerns with ease. She was so nice and really made me feel like my problems were important to her. I would highly recommend this dealership and her!! More

I enjoyed the buying ecperience Nice people. I was treated fairly. I got a good deal. Great delivery with the bow etc..... put a smile on my wife and my face. Love the car. Hats off Nice people. I was treated fairly. I got a good deal. Great delivery with the bow etc..... put a smile on my wife and my face. Love the car. Hats off to Paul Szmergalski....a true gentleman and sales rep. Paul knows his cars and was a pleasure to work with. More

An unexpected pleasant experience We have purchased over 20 cars in our lifetime, and walked into Lexus of Naperville expecting the usual high pressure tactics. We were greeted by Sal We have purchased over 20 cars in our lifetime, and walked into Lexus of Naperville expecting the usual high pressure tactics. We were greeted by Sal Lala, the sales representative for the dealership, and what a pleasant experience it was. He was very curteous, very knowledgeable and very professional, that we felt at ease buying a car from him. All the associates we dealt with at the dealership were also outstanding, Tony the General Manager and Violet the Tech person. What an unexpected pleasant experience making that purchase was. More

Positive experience Sal Lala was very knowledgeable and made the process very positive. He was in contact with us even while he was on vacation. We appreciate all the t Sal Lala was very knowledgeable and made the process very positive. He was in contact with us even while he was on vacation. We appreciate all the time and attention he gave to us to make our experience a good one. More

Get treated the way you deserve. My experience at dealer was very successful. I was not sure of what car to lease and what will fit me budget along with what services i need it, s My experience at dealer was very successful. I was not sure of what car to lease and what will fit me budget along with what services i need it, so i can have a of peace of mind. By the end of my conversation with Abdo Ali we narrowed the options to two cars. I test drove both cars and i was finally happy with one of them and financially it was suitable to my needs. Mr. Ali was very patient and understandable and i ended up walking with my new Lexus. More

Seeking to educate Jon approach was refreshing in that he genuinely sought to educate vs "sell" us on any vehicle. While we had a point of view on the type of vehicle w Jon approach was refreshing in that he genuinely sought to educate vs "sell" us on any vehicle. While we had a point of view on the type of vehicle we wanted, Jon offered a few additional cars to consider based on our objectives. We ended up deciding on a car not on our original list. Jon was extremely helpful in describing the features and benefits of all the cars we considered. The purchase process was smooth with each step described in detail. Jon and the team made sure that we were 100% comfortable before leaving with the car. Great experience with Jon and the dealership! More

Professional and smooth We found everyone to be courteous and professional throughout the process. Sales and Financing were very respectful of our time. Excellent support wit We found everyone to be courteous and professional throughout the process. Sales and Financing were very respectful of our time. Excellent support with vehicle technical orientation. More