Lexus of Naperville

Excellent Sales Service Proded by Jon Krier I never look forward to a car buying trip to a dealer due to the anticipation of a high pressure sales force and other tactics presented to purchase s I never look forward to a car buying trip to a dealer due to the anticipation of a high pressure sales force and other tactics presented to purchase something that may not be in my best interest. Jon Krier and the team at Lexus of Naperville exceeded my expectations in a big way! Jon made my purchase experience to be a stress-free and comfortable transaction. He was very professional, knowledgeable, listened to my desires, customer friendly, and truly cared that I was happy with my purchase. He went out of his way to ensure concerns of mine were addressed in a timely manner. I highly recommend John Krier for future car buying service at Lexus of Naperville. More

Jon Krier Sales In purchasing our Lexus Jon Krier took a lot of extra time with us. He walked us through the Lexus line.. Worked with us every step of the way in choo In purchasing our Lexus Jon Krier took a lot of extra time with us. He walked us through the Lexus line.. Worked with us every step of the way in choosing the right vehicle for us.After the sale he spent a great deal of time setting up the vehicle and showing us the technical workings of the car. Before we left with our car he told us to call him with any questions we had in the future.He was a pleasure to work with and made buying a car a great experience. Tony in finance was great in pointing out the fine print in our direct loan.He was very helpful in answering all of our questions. More

Help with Navigational and other settings on my new RX350 I was having problems with my navagational settings not working as I had expected. After reading manual and trying various things I went to dealership I was having problems with my navagational settings not working as I had expected. After reading manual and trying various things I went to dealership. The tech rep at Lexus Violet knew immediately what the setting issue was and corrected it. Additionally, she spent rhe next half hour walking me through and explaining carious other settings. She was really knowledgeable and went out of her way to make sure I was utilizing the advanced features to their fullest potential. Great customer service. Thanks Violet... More

Sal Lala is great! Sal Lala was very knowledgeable and friendly. I test drove 3 cars and couldn't decide. Sal took the time to explain the differences to me. My h Sal Lala was very knowledgeable and friendly. I test drove 3 cars and couldn't decide. Sal took the time to explain the differences to me. My husband couldn't come with so Sal took pictures and answered his questions over the phone. I bought a new RX and my husband and I love it! Thank you Sal! More

Bob Kozar - Car Salesman was TOP NOTCH We have looked at several dealerships and spoken with several different sales professionals in that matter of a month or so. We stumbled across a car We have looked at several dealerships and spoken with several different sales professionals in that matter of a month or so. We stumbled across a car we liked at this dealership and drove all the way from Palatine to Naperville. We met with a gentleman by the name of Bob Kozar. From the very beginning, Bob displayed exceptional customer service and outstanding efficiency. We had a time crunch for our appointment and he was as thorough as he could be but understood our time constraint. Not only did he provide supreme knowledge, but he was very kind and very helpful. He was able to get us the car that i wanted for a great deal and got us out of the dealership promptly! also, although this sounds small- he offered to give us a box to unload all of our belongings into rather than take up time to organize. That was a huge service component for us! He made sure to have us triple check the entire previous vehicle including finding an important city sticker we needed. WE would highly recommend Bob Kozar and lexus of naperville to any of our friends and family. He was exceptional!!! More

Perfect! Perfect! Perfect! These people are the truth, from the roota 2 the toota. I highly recommend this dealer, they are great! From the sales associate violet to Chris the These people are the truth, from the roota 2 the toota. I highly recommend this dealer, they are great! From the sales associate violet to Chris the manager. I love and recommend these people to the utmost level. I purchased a Mercedes from here and I love it love it love it! They are the truth!!!! More

Exceptional customer service! So pleased to have someone to turn to like Violet for technical questions. She is exceptional and top-notch with her knowledge, friendliness, and cus So pleased to have someone to turn to like Violet for technical questions. She is exceptional and top-notch with her knowledge, friendliness, and customer service. She is a true asset to Lexus and I'm sure brings customers back year after year. Thank you to Violet and everyone at Lexus! More

Excellent I bought a used Toyota Sienna. I first spoke with Robin who was polite and professional. He introduced me to the salesman, Hani. Hani made sure I k I bought a used Toyota Sienna. I first spoke with Robin who was polite and professional. He introduced me to the salesman, Hani. Hani made sure I knew the ins and outs of the car and made my experience exceptional. I would strongly recommend this dealership because of these two gentlemen. More

Excellent experience Purchased a new RX and Dan worked with us to find the exact car with the colors and package I wanted. Easy and honest transaction. We have purchased Purchased a new RX and Dan worked with us to find the exact car with the colors and package I wanted. Easy and honest transaction. We have purchased cars from Dan before and will return again and again. Bill Cranley was excellent to work with to close the sale. We have been customers of Lexus of Naperville for almost ten years and will continue to recommend them and return. More

Perfect car buying experience! We've had our previous Lexus serviced by Lexus of Naperville for years and that is what had us consider the dealership for a new vehicle. Jon made thi We've had our previous Lexus serviced by Lexus of Naperville for years and that is what had us consider the dealership for a new vehicle. Jon made this car buying experience of our new ES350 actually enjoyable. After buying over a dozen cars in my life, I honestly don't ever want to buy a car from anyone else. There was no pressure to make a decision, even after we left the dealership to think about our options before committing. He and our delivery specialist made this a positive, memorable experience. We'll definitely be back. More