Lexus of Naperville

Since 2005, They have ALWAYS earned my business - 4 cars The Team at Lexus of Naperville has ALWAYS gone the extra mile for my family. From buying cars to servicing cars. I have worked with other dealers in The Team at Lexus of Naperville has ALWAYS gone the extra mile for my family. From buying cars to servicing cars. I have worked with other dealers in my area including, McGrath - Westmont, Arlington/Roarman- Arlington Hts. and Bredeman - Glenview. I used to live in Naperville and now reside in Northbrook - 60 minutes away. I STILL drive out to Naperville so these folks can service our cars. They have spoiled me and my wife. No other Lexus dealership lives up to what Naperville consistently provides - top notch, excellent service. I TRUST these folks with my cars. If they tell me something needs to be done, I do it. I have NEVER felt that way about ANY OTHER DEALER. While I have to admit that McGrath/Westmont came the closest to Naperville, no one has ever provided the customer service and an overall "experience" that matches the folks at Lexus of Naperville. Whether it's in sales - Hani Dolat or Service - Darryl, Cindy, Sharon et al - these folks deliver on the Lexus brand promise EVERY SINGLE DAY. More

It's about what YOU want I started my search for a Lexus ES 350 in September 2017. After a number of contacts with other dealerships, Lexus of Naperville had the car I was loo I started my search for a Lexus ES 350 in September 2017. After a number of contacts with other dealerships, Lexus of Naperville had the car I was looking for. Working with Sales Consultant Nick Gerlak, I was able to get exactly what I wanted at a really reasonable price. I felt that Nick was 100% on my side, and at one point he said, "Jim, this is about what YOU want..." It was all smooth sailing from there. Being a buyer from Wisconsin, there were a few speedbumps when it came to closing the deal, but Nick made sure I got what I wanted, and I drove home in an incredible car! Thanks Nick (and Bill Cranley for his help with the financing!) and the rest of the staff at Lexus of Naperville for a great experience! More

Mr Jon Krier my Angel from God. Before to visited Naperville dealer I visited other dealers and every were I go I field something like so much stress so much presion thinking that t Before to visited Naperville dealer I visited other dealers and every were I go I field something like so much stress so much presion thinking that the dealer people want to get all the money they can from you. but wen I came to Naperville dealer very quick I field that angels are in that place you can field the peace, and yes there are angels in that place like Mr Jon Krier what a beautyfull person I"m a very beliver of our precious GOD and right wen he came to me to help me to find the car I FIELD THE HOLLY SPIRIT was in him helping me to fine the car of my dreams I know the holly spirit of GOD is in him GOD put him there for a reason, and every body there are so nice very profesional people very friendly emviromen every body asking you if you want a coffee or something or just to said hi,, very nice place to buy a car, I want to said thank you to mr Jon Krier for help me to fine my lexuz I'm very satisfy whit the service im very happy with my beautyfull car GOD BLESS YOU Mr Jon and all of you guys.. Feliz Navidad. GOD IS GOOD ALL THE TIME. More

Great Experience with Jon Jon did a great job. He was courteous, thorough and very knowledgeable. He showed that he truly cares about your entire experience from start to fini Jon did a great job. He was courteous, thorough and very knowledgeable. He showed that he truly cares about your entire experience from start to finish. He took the time to make certain we were comfortable with the car, answered all our questions, and made it the best car buying experience I've had. I would highly recommend him to anyone looking for a Lexus. More

They do not follow through with commitments and promises. The big sales pitch is the wonderful service department and their valet service to pick up your car including providing you with a loaner. We were tol The big sales pitch is the wonderful service department and their valet service to pick up your car including providing you with a loaner. We were told that after the recent strike in the service department, the ownership decided to do away with that service. I was told they have had several complaints but “they (owners) are standing firm with their decision”. We do not have a local Lexus dealership so we were told to go to a Toyota dealer. In my opinion this speaks volumes about their commitment to customer. More

Poor work spirit. Friendliness shown to customers is fake I am using the five star rating for Violet Visek Only She is a responsible knowledgeable patient representative for the Naperville Lexus Dealership I am using the five star rating for Violet Visek Only She is a responsible knowledgeable patient representative for the Naperville Lexus Dealership. Most service representatives at this dealership need to improve their attitudes. I am rating Violet in service although now I believe she is under Sales?? I am confused by her recent department change and title???? More

Excellent experience! Being Lexus owners for years we were dissatisfied with our current dealer and turned to Lexus of Naperville. Not only were they the first to respond t Being Lexus owners for years we were dissatisfied with our current dealer and turned to Lexus of Naperville. Not only were they the first to respond to our inquiry, they promptly followed up, provided information we asked for and set us up with an amazing Customer Service Rep, Violet Vrsek. She was prompt professional friendly and provided us with the exact RX350 we were looking for in our price range! The entire team was great! More

THANK YOU JON KRIER I usually shy away from publicizing my reviews and comments, but the service I received from Jon Krier was remarkably exceptional and deserves to be n I usually shy away from publicizing my reviews and comments, but the service I received from Jon Krier was remarkably exceptional and deserves to be noted. I have never worked with such a thoughtful and caring person before. Extremely courteous, honest, and hard working. I consider Jon Krier to be a friend and advocate for your family. Do yourself a favor and work with Jon, he is simply the best. More

Simple and No Pressure to Buy.. See Jon Krier Step One... Call / Contact Jon Krier at this dealership Step Two... Jon will listen carefully to Your needs, not what he needs... Step Three... Usi Step One... Call / Contact Jon Krier at this dealership Step Two... Jon will listen carefully to Your needs, not what he needs... Step Three... Using his handheld, Jon locates the cars that fit your needs.. you look at them Test Drive Simple negotiation And Best of All.. the absolute quickest "closing" in the finance office I've ever experienced.. Literally 20 minutes. More

Excellent, superb experience From the first time we met Jon Krier at Lexus of Naperville to picking up our RX350 yesterday, the entire process was excellent. We sensed right away From the first time we met Jon Krier at Lexus of Naperville to picking up our RX350 yesterday, the entire process was excellent. We sensed right away that Jon was there to help us find the vehicle that was right for us. It was such a contrast to the high pressure sales persons we have encountered at most dealerships. Jon has a pleasant demeanor and he listened carefully to our questions (and we asked lots of questions!) He also answered each of our questions didn't try to dismiss our inquiries. Yes, Jon sold us a car, but he also built a relationship with us. Jon is a man of integrity and we fully trusted his knowledge and expertise. He was extremely helpful with every detail. We highly recommend Jon to anyone who is considering a Lexus. We will return to Jon when are ready to purchase another vehicle. We also had an equally positive experience with Bill Kuniej and Tony Stewart. It is very apparent this is a first class dealership led with integrity and a focus on serving customers. More