Lexus of Naperville

Awesome!!! I have worked with Lexus of Naperville since 2004. Randy Wolf and his staff, especially Hani Dolat are beyond spectacular. After years of buying Merce I have worked with Lexus of Naperville since 2004. Randy Wolf and his staff, especially Hani Dolat are beyond spectacular. After years of buying Mercedes , their quality went down. Hence the change to Lexus . They started out copying Mercedes but are way beyond them now. I have bought or leased 6 so far enjoying every new improvement. My latest , the 450h RX is incredible. Hani has been great since the beginning. Derrick is very friendly as was Bill ,their last financial person. Both are excellent! Mike Comer showed me many new features I didn’t know existed. Thank you so much for your high standards of excellence. I am also impressed with your work with Autism. If I could give this dealership 10 stars, I would!! I have referred many customers to Hani , including one today. In the future I suggest you make an bigger suv that will actually give enough room for three seats. Also change the GX rear door . I considered this but the back door needs to be like the RX. I assume you are updated this vehicle soon. Please make it Escalade ESV in size and you’ll sell a billion. Thanks so much ! Dr. Bob Thomas More

Good sales assistance from Brandon Navarro. Brandon Navarro was a very good and knowledgeable sales representative. His experience as a product & technology specialist for Lexus was critical in Brandon Navarro was a very good and knowledgeable sales representative. His experience as a product & technology specialist for Lexus was critical in my evaluation of the ES 350. He patiently took me through the various models/options so that I could make an informed decision. More

Pleasant experience IF you or your family and friends need fantastic car/deal/experienced and WONDERFUL people to interact with there isn't better place than Lexus of Nap IF you or your family and friends need fantastic car/deal/experienced and WONDERFUL people to interact with there isn't better place than Lexus of Naperville!Go and check it out for yourself... More

Great Cars, Great Sales, So-So After-Sales (aka Finance) We traded our 2010 RX450h for a new one in June of 2018. This was a major 'step up', because of all the luxury features available, wonderful 30+mpg f We traded our 2010 RX450h for a new one in June of 2018. This was a major 'step up', because of all the luxury features available, wonderful 30+mpg fuel rating, and the STANDard safety features (see the 5 star rating on the National Highway Safety Administration website. Sal Lala and Tony Stewart were my long-time sales people, and they did not disappoint in the overall prices, smoothness of sale, requested features and add-ons, and trade-in value - these two guys are about all that is left of a supreme sales and management staff, as recent personnel changes have occurred. I am hopeful the transition in management will 'mellow' in time. Note: We are blessed to have been able to purchase seven Lexus' from this dealership since 2006. The new 2018 RXh is simply wonderful and such a pretty ride in 'Nightfall Mica' to enjoy. A few words about the finance end of the purchase: It was a cash deal (yay!), but it took three visits to complete, because I caught errors on the first two go-arounds. The issue started when we were told the after-purchase things were not negotiable for better prices (extended warranty, wheel/tire/lost key/windshield/dent protection insurance, maintenance/service coupons, etc.). Then I found out they are indeed negotiable (thanks, Tony), which lead to the second buyers agreement being signed. But after another review, I found errors and misquoted figures. So the third time through the paperwork was finally a charm. That fiasco took two weeks to complete. I can understand following the company line and making a profit / commission, but there is a fine line that seemed to be in question: I would use words like duplicity or incompetence, but it could be one while feigning the other. Incompetence is forgivable, but the other I remember firing people for, so I give the benefit of the doubt in this one case. Of all the times we purchased from L of N, this time was the most painful. Otherwise, we are very satisfied with the 2018 upgrade. It really has a myriad feature set that our former 2010 model did not have. The safety features are worth the upgrade, as pedestrian and cross traffic alert are included in the package - any luxury upgrades like the ones available here would easily cost about $20K more for a German car (I checked). So it is still 5 stars for L of N, but they need to look at the process and remember to give their customers a good experience of purchase all the way through, especially during that dreadful finance chamber with the electronic signing instrument called 'DocuPad'. But that remains another story for another time. More

Awesome individual! The experience made me and my family proud to be Lexus owners! I don’t see us ever changing brands from what Lexus customers service offers! The experience made me and my family proud to be Lexus owners! I don’t see us ever changing brands from what Lexus customers service offers! More

Treated fairly and great experience Dan Foster and Lexus of Naperville treated us fairly and with respect. Dan and the team listened and we made a deal that we were happy with, kudos t Dan Foster and Lexus of Naperville treated us fairly and with respect. Dan and the team listened and we made a deal that we were happy with, kudos to Dan and Lexus of Naperville. We’d highly recommend them! More

Million Dollar Sales Team Lexus of Naperville will go over and above to make sure you’re 100% satisfied. The sales team makes Lexus of Naperville the best in the business.... Lexus of Naperville will go over and above to make sure you’re 100% satisfied. The sales team makes Lexus of Naperville the best in the business.... More

Happy with my purchase We got the car we have been waiting for after two months searching Dan is very helpful and pleasant to work with. Scott is also nice. We got the car we have been waiting for after two months searching Dan is very helpful and pleasant to work with. Scott is also nice. More

Dan and his associates demonstrated a high level of courtesy Dan and his associates demonstrated A high level of courtesy,, respect and product knowledge through the entire sales process. All are a credit to th Dan and his associates demonstrated A high level of courtesy,, respect and product knowledge through the entire sales process. All are a credit to the Lexus sales team. More

Will always use Dan Foster for my vehicle purchases I let Dan Foster know what I’m looking for he finds it and I am a satisfied customer. I have given other friends his name also I let Dan Foster know what I’m looking for he finds it and I am a satisfied customer. I have given other friends his name also More