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Lexus of Naperville
Naperville, IL
1,234 Reviews
Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned Lexus, to have your vehicle serviced or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 AM - 8:00 PM
Tuesday 10:00 AM - 8:00 PM
Wednesday 10:00 AM - 8:00 PM
Thursday 10:00 AM - 8:00 PM
Friday 10:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,234 reviews
July 24, 2021
I have been a loyal customer of Lexus of Naperville for 24 years, purchasing 2 ES350 sedans. I’ve never had anyone explain the particulars of the infotainment system so well. Michael was outstanding and I 24 years, purchasing 2 ES350 sedans. I’ve never had anyone explain the particulars of the infotainment system so well. Michael was outstanding and I would highly recommend for anyone to visit and get a tutorial of your car. I really can’t express enough accolades for this gentleman. One thing I know for sure, he is a good representative for Lexus of Naperville More
by libbyanneclarke
Employees Worked With
July 23, 2021
I would like to take a moment to commend Michael Comer (Lexus Delivery Specialist). His extensive knowledge, passion & ability to communicate to the customer is certainly Best In Class. Lexus of Napervill (Lexus Delivery Specialist). His extensive knowledge, passion & ability to communicate to the customer is certainly Best In Class. Lexus of Naperville should be honored to have such a valuable asset @ their dealership. His professionalism is unmatched in the industry. Thank you Mr Comer for the great tutorial!! T. Samuel More
by info
Employees Worked With
July 23, 2021
The dealership is very calm and relaxed. All of the staff made me feel very welcomed. There is plenty of space to wait and complementary beverages and snacks. AP was my salesman and made me feel really confi made me feel very welcomed. There is plenty of space to wait and complementary beverages and snacks. AP was my salesman and made me feel really confident in my decision. I really enjoyed how I did not feel pressured to make a decision. He was able to answer any and all questions I had. He really took the time to explain all the details of the car for both me and my mom. For a first time buyer, it was a great experience. I would recommend to anyone! More
by jyager22
July 22, 2021
I contacted 5 local Lexus dealerships before I went to Naperville. None of the other dealerships were able to find a vehicle that I wanted in a short amount of time. Naperville was the only dealership th Naperville. None of the other dealerships were able to find a vehicle that I wanted in a short amount of time. Naperville was the only dealership that was able to find the SUV that I wanted quickly. I had a very positive experience at Naperville and especially enjoyed working with Sal LaLa. He spent a lot of time with me, showing me the SUV's various features, how to use the controls and answered all of my questions. He was very patient. I was always comfortable dealing with him and never felt rushed into making any decisions. I highly recommend Sal. We are planning to see him when my wife is ready to buy a new car. More
by gkita1
Employees Worked With
July 15, 2021
Brent was professional, kind, and adventurous! We have a sales story he will be telling for years! I highly recommend! I already did to my neighbors! sales story he will be telling for years! I highly recommend! I already did to my neighbors! More
by Deb
Employees Worked With
Brent Burns
July 02, 2021
I choosing to write a review, something I would normally not do… I feel like I have to share my story though, as I am in complete shock as I write this. My experience with Lexus of Naperville, and more spe not do… I feel like I have to share my story though, as I am in complete shock as I write this. My experience with Lexus of Naperville, and more specifically the General Manager, Eric Matway, has been no the oddest interaction I have ever had with a dealership. I will forego the start of the deal, where they admittedly were less than upfront about a few key details I was inquiring about. This being a car I am purchasing sight unseen, from Arizona, there were a few points I wanted to iron out, and that’s where the madness started. Alas, we moved forward… Contract signed, funds from USAA sent, and confirmed received by the dealership… The funds were sent via ACH, as stated by USAA, and personally signed and agreed to by Mr Matway, the GM, per the dealers funding request. This is where things take a more, almost personal turn. I received a call from Mr Matway, and he let me know that they do not accept ACH draws as a form of payment for vehicles. I then spoke to USAA and was able to verify a check could be overnighted, if ACH was returned. His reply: they would not accept any checks from USAA, they will only accept a bank wire?! In speaking not only to USAA, but several other corporate Lexus dealers in my area, this is completely abnormal. This was a certified used Lexus, nothing fancy, possibly the cheapest car on the lot. They made sure to treat me as if I owed THEM something for being interested. I had much higher expectations for Lexus as a brand, choosing to work with someone as small minded as Mr Matway was a poor decision. Mr. Matway has no one to hold him accountable, and that is unfortunate for Mr. Wolf, and his family of dealerships. Lexus of Naperville is not a business I would EVER recommend anyone to frequent if at all possible. The unprofessionalism literally cost me 400$ in a cancelled trip to pick up my vehicle. Thanks for reading! More
by ZDT
Employees Worked With
July 02, 2021
Jon Smith was very professional. He listened to me and tried his best to get everything I wanted in my brand new Lexus. Thank you for providing above and beyond customer service. I will forever be a custo tried his best to get everything I wanted in my brand new Lexus. Thank you for providing above and beyond customer service. I will forever be a customer because of that. More
by S Dase
July 01, 2021
Mr Yagnik was such an excellent sales person!He really made me and my fiancé feel special as well as all of the staff greeting us as we walked into Naperville Lexus!Beautiful attitude and professionalism made me and my fiancé feel special as well as all of the staff greeting us as we walked into Naperville Lexus!Beautiful attitude and professionalism comes a long way and Yagnik as well his Lexus team members and managers and staff had just that!Recommend Yagnik and Naperville Lexus to anyone! More
by Mansoorramis3210
Employees Worked With
Other Employees :
The lady that collected the money and the lady in the kitchen!, Jon Smith
July 01, 2021
AP is a very knowledgeable salesperson. He was not pressuring and really listened to what we wanted. Our orientation to the new vehicle was beyond our expectations. We purchased a 300 NX because we fe pressuring and really listened to what we wanted. Our orientation to the new vehicle was beyond our expectations. We purchased a 300 NX because we felt by AP’s description and comparison to our 350 RX it was the SUV we were comfortable in driving. This is our fourth Lexus and we will always shop at Naperville Lexus because people like AP make you feel confident and at ease. Thank you AP for your kindness! More
by LindaM
Employees Worked With
July 01, 2021
Everyone at this dealership was friendly and respectful. They had a great selection of new vehicles and I was able to get the exact car that I was looking for! AP was fantastic to work with, and made the en They had a great selection of new vehicles and I was able to get the exact car that I was looking for! AP was fantastic to work with, and made the entire car buying process go as smoothly as possible. I highly recommend him! More
by Tiffany B
Employees Worked With
