Lexus of Naperville

Monse was attentive and helpful. She was knowledgeable about the car. They did not use high pressure tactics, but rather made the car buying process easier than other times. She was knowledgeable about the car. They did not use high pressure tactics, but rather made the car buying process easier than other times. More

Our salesperson made the experience seamless…fair and professional. Was thorough and easy to understand. professional. Was thorough and easy to understand. More

Monse was the best always going above and beyond. She made my wife and I always feel like we were her only client, fielding all our question and provided transparency as we waited for our new GX. The She made my wife and I always feel like we were her only client, fielding all our question and provided transparency as we waited for our new GX. The only feedback I have is the custom add-on department did not follow through on more information on an entertainment system despite numerous follow up - unprofessional and with the opposite of the level of service provided by Monse. More

Very happy with the buying experience. Our GX is nicer than we expected. Dealership was very nice and people were all very helpful Our GX is nicer than we expected. Dealership was very nice and people were all very helpful More

It was a pleasure to visit the Lexus Dealership in Naperville. The inside was clean, quiet and welcoming without several sales persons converging on my husband and me at once. We felt comfortable with Naperville. The inside was clean, quiet and welcoming without several sales persons converging on my husband and me at once. We felt comfortable with browsing the showroom for the first few minutes and getting our bearings. Thank you. I cannot say enough about our salesperson Jesse Johnson. He welcomed us graciously and and no way did we feel pressure in making any decisions. We explained the car my husband and I needed to suit our needs. He listened to us, answered our questions patiently, and found an exact fit for us without trying to convince us we needed more. Though the new technology is daunting , Jesse slowly explained the basics to us and most importantly encouraged us not to worry about the learning process. I did drive home and it was a terrific ride. We are two old people who do not travel often but still are looking forward to brief trips in our wonderful Lexus with it great features. We will recommend Lexus to family and friends and tell them to ask for Jesse Johnson. He is an asset your staff. Mary and George Cella August 1, 2025 More

The people were very nice and friendly and Aurora and Tiffany were fun yet very professional. Tiffany were fun yet very professional. More

My overall experience with Naperville Lexus and Jesse Johnson was very positive. Jesse was very professional and knowledgeable. The other staff members at the dealership were also helpful and profession Johnson was very positive. Jesse was very professional and knowledgeable. The other staff members at the dealership were also helpful and professional. I would recommend Naperville Lexus to other people who are looking to purchase a Lexus. More

Sal was very accommodating regarding my schedule. He was thorough in showing us how the technology worked, answering all of our questions. He also encouraged us to call him with any questions after w He was thorough in showing us how the technology worked, answering all of our questions. He also encouraged us to call him with any questions after we took delivery of our new hybrid NX . And Sal was very friendly and pleasant to be with. More

Service and professionalism are evident at Lexus of Naperville, especially with Tiffany Humberstone. She is the main reason I came back to this dealership to buy my IS 500 F-Sport. The car was not in s Naperville, especially with Tiffany Humberstone. She is the main reason I came back to this dealership to buy my IS 500 F-Sport. The car was not in stock, but Tiffany found one with the exact specifications I wanted in just a couple of days. All transactions went smoothly and I went home that afternoon with a great car. More

Excellent service all around. I was welcomed the moment I walked in, Kamil was attentive to what I was looking for and quickly arranged the test drive, and then he worked to make I was welcomed the moment I walked in, Kamil was attentive to what I was looking for and quickly arranged the test drive, and then he worked to make a smooth and easy transaction. It was the best low-pressure car buying experience I've ever had. More