Lexus of Naperville

Juneau’s was fantastic. He helped us make an informed choice and shared his great knowledge of Lexus products to guide us. We so appreciate his great expertise and personality. He made us very comfortabl choice and shared his great knowledge of Lexus products to guide us. We so appreciate his great expertise and personality. He made us very comfortable during the buying experience! More

Overall my experience with getting my new GX wasn't that great and definitely not comparable to how smooth it went at Lexus of Orland with my NX back in 2018. The only reason why I went through with the great and definitely not comparable to how smooth it went at Lexus of Orland with my NX back in 2018. The only reason why I went through with the sale at the Naperville location is because no other dealership had the exterior and interior color combination I wanted everything was a wait until at LEAST March. The car world is so crazy right now. First off if you're buying a car there, there is no negotiation off the sticker price aka MSRP according to our sales person Jenaid. He didn't help us out in anyway. The car we wanted was being shipped into the US and he mentioned it would be here right before Christmas which timing was right. When we traded in our NX (back in November) he said he couldn't talk incentives on the GX because he was waiting for December for all their promotions. No big deal, right. Well when we went yesterday to close the deal he mentioned there was NO incentives on the GX which was a complete lie. I had to point him to the Lexus website to show him there was interest and other incentives. What kind of sales person doesn't know this? Also, when the finance guy came back after running our credit which was in the high 700s, he said we didn't qualify for that interest. I then told we will not be taking the car with a nearly 4% rate when promotion was 2.49% He went back and came back with a lower rate 2.24%. Another way the dealership tried to mess us over. Once we signed all The paperwork Jenaid took us to our car and he wasn't knowledgeable at all in the features of the car and he spent a little over 5 minutes with us to go over certain things because he had another client. He didn't take his time with us and overall felt rushed. To me this is all insane and just shows how the dealership and the sales people aren't looking out for your best interest. Please people do your homework and stay educated and if you can avoid this place please do!! I will never buy another Lexus from Naperville again. More

Very clean, friendly staff. Sal was very professional. We were that couple that came in late, but he did not rush us. Showed us our options. 3 weeks after our purchase sal stepped up and helped us again. Pro were that couple that came in late, but he did not rush us. Showed us our options. 3 weeks after our purchase sal stepped up and helped us again. Professional all the way till the end. Thank you Sal, hope to see you on our next purchase. More

Sal took the time to make sure I understood all aspects of the car and he helped to make sure that I was satisfied after purchase. of the car and he helped to make sure that I was satisfied after purchase. More

Joe was so easy to work with and very straight forward. He had everything set up and ready to go before arriving, made buying my RX350 f sport a breeze! The entire process was quick and a positive one! Gre He had everything set up and ready to go before arriving, made buying my RX350 f sport a breeze! The entire process was quick and a positive one! Great customer care! More

Dan was highly knowledgeable, friendly, and provided a low pressure sales environment. He was very focused on making sure I got to the right decision for me, regardless of whether it was beneficial for h low pressure sales environment. He was very focused on making sure I got to the right decision for me, regardless of whether it was beneficial for him. Excellent service and someone I will look to work with again in the future. More

Dan was a pleasure to work with. He was friendly, attentive, efficient, & funny. He made the car buying process an overall good time! attentive, efficient, & funny. He made the car buying process an overall good time! More

What a pleasure it was to work with Dan. He was friendly and so helpful from the moment he picked up the phone. He helped us get our dream car so quickly. I highly recommend Dan and will definitely work w and so helpful from the moment he picked up the phone. He helped us get our dream car so quickly. I highly recommend Dan and will definitely work with him again. More

Joe did an excellent job and went beyond. He made the buying process smooth and easy. He even came in on his afternoon off to help us finish the purchase. I would recommend Joe to anyone looking to pur buying process smooth and easy. He even came in on his afternoon off to help us finish the purchase. I would recommend Joe to anyone looking to purchase from Lexus of Naperville. Bill and Debbie More

Every one I met here were friendly , affectionate, determined, professional, outgoing, Considerate , and amazing individuals determined, professional, outgoing, Considerate , and amazing individuals More