Lexus of Naperville

Have been coming to Lexus of Naperville for 22 years. Recently I made an appt for service and was told there would be a car for me to use while mine was being serviced. So I made additional appts for tha Recently I made an appt for service and was told there would be a car for me to use while mine was being serviced. So I made additional appts for that day. When I arrived, on time, I was told I could not have the use of a car - because of a certain policy the company had. I let it be known I was NOT happy. Ben Curcio, in time, found a solution for the issue and I thank him for doing so. More

We have over 25 years of experience with this dealer, and specifically Rick Van Pelt. It has always been an outstanding experience. Rick is knowledgeable, cordial, and absolutely reliable. I would not go any specifically Rick Van Pelt. It has always been an outstanding experience. Rick is knowledgeable, cordial, and absolutely reliable. I would not go anywhere else, regardless of distance. More

I have purchased 3 cars over 12 years from Sal Lala and each experience has been pleasant and efficient. Sal is communicative and attentive without being pushy, and persevered to find the car I was seekin each experience has been pleasant and efficient. Sal is communicative and attentive without being pushy, and persevered to find the car I was seeking when inventory was nonexistent. He always provides a friendly face at the dealership when bringing the car to be serviced. I would highly recommend Sal to assist you. More

Lexus of Naperville always treats us with kindness and respect. The beginning of December we were in an accident in our Lexus. My husband and I are fine but our car was totaled. I was just devastated. Onc respect. The beginning of December we were in an accident in our Lexus. My husband and I are fine but our car was totaled. I was just devastated. Once our insurance was settled we went to Lexus of Naperville. We were greeted at the door by Brent Burns. He was so kind and understanding. We had a ES 350 before so that's where we started. We knew that due to present supply issues we would not have much to pick from. We test drive the 350 and liked it very much. Back in the showroom I noticed the SUV. I looked at it but I did not like the interior. Brent said there was another one in the lot. Brent brings it up and I loved the color and the interior. Brent was able to answer all of our questions and gave my husband and I the time we needed to make our decision. Well we got the SUV and brought it home the next day. Love my new car! Brent was awesome. He was so helpful and so kind! Thank you Brent and of course Lexus of Naperville! More

Robin was a great salesperson and went above and beyond in our sales process. I would highly recco him to anyone. in our sales process. I would highly recco him to anyone. More

Excellent service. Accommodating staff always ready to assist me. They made the buy out of my lease quick and efficiently completed. Thank you! Accommodating staff always ready to assist me. They made the buy out of my lease quick and efficiently completed. Thank you! More

Without a doubt the best car buying experience I've had in my 46 years of purchasing vehicles. What I truly enjoy about Lexus of Naperville is all employees take ownership of your questions. They won't in my 46 years of purchasing vehicles. What I truly enjoy about Lexus of Naperville is all employees take ownership of your questions. They won't pass you on to another individual; nor will they say, I’ll get back to you with an answer. They have the answer. I was pretty overwhelmed with the technology of my new 2022 ES350 (previous car 2008). Michael Comer, (Master Lexus Delivery Specialist) has a wealth of knowledge that you can't put a price on. I've been back four times and he’s willing to spend as much time as needed getting me comfortable with my new vehicle. I wanted splash guards; Michael checked with the parts department; they weren't available. Michael went out of his way searching high quality aftermarket splash guards for me. John Ziebarth, (Sales Consultant) was my first point of contact. He was extremely knowledgeable about the Lexus vehicles. John also knew important information about my second choice vehicle that I was unaware of as far as cost of servicing. Extremely helpful; I could've made a mistake in my vehicle choice. Thanks John. Tony Steward, (New Vehicle Sales Manager) went out of his way searching for the exact vehicle I was looking for. I went to a lot of different dealerships and none of them got back to me in a timely manner or at all. Thank you Tony. Joe Castillo (Financial Service Manager) The purchase process was painless. No hidden fees, no additional charges. When I came back days later for an extended warranty it was still the same price as quoted when I purchased the vehicle. I'm already telling others about Lexus of Naperville. I’ll definitely be utilizing this dealership for service and future vehicles purchase. More

It was a good experience. Dan was great to work with. Love the new car. Dan was great to work with. Love the new car. More

I have never purchased a vehicle as easy as I have with this dealership. They made the purchasing process stress free. this dealership. They made the purchasing process stress free. More

Dan was awesome. Super nice and was on the ball on getting me a great car for my needs. He was great. Super nice and was on the ball on getting me a great car for my needs. He was great. More