Lexus of Naperville

Oscar was very knowledgeable and helpful in explaining options and getting us comfortable with the purchase options and getting us comfortable with the purchase More

I am a lifelong Toyota owner. I’ve been driving Toyota’s exclusively since 1976. On Saturday, May 13, I went to Lexus of Naperville for my 11 AM appointment to drive a 2011 Toyota I’ve been driving Toyota’s exclusively since 1976. On Saturday, May 13, I went to Lexus of Naperville for my 11 AM appointment to drive a 2011 Toyota Avalon limited that I was hoping to purchase. I met with my salesman George. A very nice guy who made me feel comfortable and welcomed. He took a copy of my drivers license, and then I took the car on a long test drive. It drove great and overall I was very pleased with the car and wanted to purchase it. I had a few concerns that I wanted to discuss with the sales manager prior to purchase. The brakes seemed a little soft, the headlight lenses were very foggy, and the steering column seem to be slightly loose. I was hoping to get these issues addressed and then purchase the car. I explained my concerns to Mohammed, the used car manager, but he shut me down not even wanting to discuss any of the issues. He simply said that the car had been reconditioned and if any of those issues were a dealbreaker, there’s nothing you can do about it. Hard to imagine that a customer get treated that way especially at a Lexus dealership. Being smug and condescending is not the best avenue to pursue when you’re trying to get someone to purchase something from you. All Mohammed needed to do was to simply sit down and discuss the issues with me like a professional instead of being smug and condescending. He single-handedly drove me out of the dealership and killed the sale on this car. I fully intend to buy the car. I came with cash. I was ready to make a deal until I got shut down. Lexus of Naperville might be a great place to buy a new Lexus, but if you’re in the market for a used, car, you might do best to shop at another dealer. But if you find yourself shopping used cars at Lexus of Naperville, keep in mind, it’s buyer beware and do your best to definitely stay away dealing with Mohammad. More

The Lexus of Naperville dealership is a first-class operation and deserves a five star rating. Eric Matway, Tony Stewart, Joe Castillo and Oscar Aguirre's dedication to the Lexus brand and their years operation and deserves a five star rating. Eric Matway, Tony Stewart, Joe Castillo and Oscar Aguirre's dedication to the Lexus brand and their years of experience resulted in a superior level of service with our recent purchase. Steve & Kelly More

Great staffs and technicians. The waiting rooms are spacious. Highly recommended. Keep up the good work! The waiting rooms are spacious. Highly recommended. Keep up the good work! More

Great Service. The service rep was very cheerful & helpful. Overall very satisfied with the service received The service rep was very cheerful & helpful. Overall very satisfied with the service received More

Simple appointment setup when done online. Checkin was pleasant and easy. The servicing was performed flawlessly. Checkin was pleasant and easy. The servicing was performed flawlessly. More

of course i got my car back dirty like mf oil and grease in many spots i guess the xxxxen dealership will never fix the issue in many spots i guess the xxxxen dealership will never fix the issue More

As always, Robin was thorough and her communication was excellent! The work was completed in a timely manner. excellent! The work was completed in a timely manner. More

Very knowledgeable and personable, explained things very clearly. Took the time to demonstrate the many functions of the vehicle. Did a great job and made the car buying experience go smoothly. clearly. Took the time to demonstrate the many functions of the vehicle. Did a great job and made the car buying experience go smoothly. More

Junaid and AP ! Professional, genuine, and informative! Thank you so much! Gold star customer service! I will definitely be going back for all my services here just Professional, genuine, and informative! Thank you so much! Gold star customer service! I will definitely be going back for all my services here just because of the experience I had! Those two are true gems! They also helped me navigate my military rebate which was great! I was dreading the car purchasing process, but from the moment I walked in the door to the time I left, they created an efficient and enjoyable experience! Can’t thank them enough! More