Lexus of Naperville

The process of buying a car was very simple. I haven't bout a car in many years and I was not overwhelmed at all. My salesman Sal Lala was so very patient and he walked me through all steps. He I haven't bout a car in many years and I was not overwhelmed at all. My salesman Sal Lala was so very patient and he walked me through all steps. He even moved the contents of my old car to my new one while I was finalizing the financing. This was such a pleasant experience. More

Sal was very knowledgeable and helpful - car arrived on time. He explained and helped set up the vehicle. time. He explained and helped set up the vehicle. More

After searching for a new car for two weeks, we ultimately purchased our new Lexus RX 350 at Lexus of Naperville. Our sales rep, Tiffany, was friendly, professional and very efficient. She locate ultimately purchased our new Lexus RX 350 at Lexus of Naperville. Our sales rep, Tiffany, was friendly, professional and very efficient. She located the vehicle that we were looking for and facilitated the final purchase without any pressure or problems. All of the staff with whom we interacted provided first-class service. More

I was very impressed with my salesperson and the dealership. I’d recommend both the salesperson and dealership to anyone. dealership. I’d recommend both the salesperson and dealership to anyone. More

Rick VanPelt at Lexus of Naperville worked trying to get the Lexus app on my phone recognized by my car on 2 separate days for a total of almost 5 hours and he’s not the salesman that sold me the car! He wa the Lexus app on my phone recognized by my car on 2 separate days for a total of almost 5 hours and he’s not the salesman that sold me the car! He was always trying new strategies that didn’t work. He and Chris from the service department finally contacted the main office to resubmit the data back to my car and that did the trick. I really appreciate his diligence. Thanks Rick. More

Sal was terrific. He was night high pressure. He talked to us and explained everything well. He gave us many options and spent time with us until we found the right He was night high pressure. He talked to us and explained everything well. He gave us many options and spent time with us until we found the right car. More

Oscar was very knowledgeable and helpful in explaining options and getting us comfortable with the purchase options and getting us comfortable with the purchase More

I am a lifelong Toyota owner. I’ve been driving Toyota’s exclusively since 1976. On Saturday, May 13, I went to Lexus of Naperville for my 11 AM appointment to drive a 2011 Toyota I’ve been driving Toyota’s exclusively since 1976. On Saturday, May 13, I went to Lexus of Naperville for my 11 AM appointment to drive a 2011 Toyota Avalon limited that I was hoping to purchase. I met with my salesman George. A very nice guy who made me feel comfortable and welcomed. He took a copy of my drivers license, and then I took the car on a long test drive. It drove great and overall I was very pleased with the car and wanted to purchase it. I had a few concerns that I wanted to discuss with the sales manager prior to purchase. The brakes seemed a little soft, the headlight lenses were very foggy, and the steering column seem to be slightly loose. I was hoping to get these issues addressed and then purchase the car. I explained my concerns to Mohammed, the used car manager, but he shut me down not even wanting to discuss any of the issues. He simply said that the car had been reconditioned and if any of those issues were a dealbreaker, there’s nothing you can do about it. Hard to imagine that a customer get treated that way especially at a Lexus dealership. Being smug and condescending is not the best avenue to pursue when you’re trying to get someone to purchase something from you. All Mohammed needed to do was to simply sit down and discuss the issues with me like a professional instead of being smug and condescending. He single-handedly drove me out of the dealership and killed the sale on this car. I fully intend to buy the car. I came with cash. I was ready to make a deal until I got shut down. Lexus of Naperville might be a great place to buy a new Lexus, but if you’re in the market for a used, car, you might do best to shop at another dealer. But if you find yourself shopping used cars at Lexus of Naperville, keep in mind, it’s buyer beware and do your best to definitely stay away dealing with Mohammad. More

The Lexus of Naperville dealership is a first-class operation and deserves a five star rating. Eric Matway, Tony Stewart, Joe Castillo and Oscar Aguirre's dedication to the Lexus brand and their years operation and deserves a five star rating. Eric Matway, Tony Stewart, Joe Castillo and Oscar Aguirre's dedication to the Lexus brand and their years of experience resulted in a superior level of service with our recent purchase. Steve & Kelly More

Great staffs and technicians. The waiting rooms are spacious. Highly recommended. Keep up the good work! The waiting rooms are spacious. Highly recommended. Keep up the good work! More