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Lexus of Naperville
Naperville, IL
1,240 Reviews
Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned Lexus, to have your vehicle serviced or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 AM - 8:00 PM
Tuesday 10:00 AM - 8:00 PM
Wednesday 10:00 AM - 8:00 PM
Thursday 10:00 AM - 8:00 PM
Friday 10:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,240 reviews
September 13, 2023
An hour and 45 minutes for a simple oil change seems like a long time. We had to wait 15 minutes just to see a service writer. $135 seems like a lot for a simple oil change. Yes it comes with a safety ins a long time. We had to wait 15 minutes just to see a service writer. $135 seems like a lot for a simple oil change. Yes it comes with a safety inspection and a free wash but still.. More
by TKLOTH
Verified CustomerEmployees Worked With
Worked with service dept.
September 13, 2023
Lexus of Naperville always takes care of me regardless of whether I bring my car in for something routine or out if the ordinary.. whether I bring my car in for something routine or out if the ordinary.. More
by BERN_REED
September 12, 2023
I’m very happy with Sal Lala’s services. He was very thorough snd patient all through and made my car shopping experience wonderful. He spent lots of time explaining every detail and is ve He was very thorough snd patient all through and made my car shopping experience wonderful. He spent lots of time explaining every detail and is very easy to approach. I would rate him 5 stars. More
by agottumukkula @gmail.com
Employees Worked With
September 11, 2023
Always a pleasant experience with Robyn. She is a great service advisor! I would use her advice in the future, but not to this survey again. She is a great service advisor! I would use her advice in the future, but not to this survey again. More
by Wscatlow
Employees Worked With
Service
September 11, 2023
Estimates are usually accurate and time commitments are fulfilled. Staff is always friendly. I've been a customer since the 90's. fulfilled. Staff is always friendly. I've been a customer since the 90's. More
by barrycordeiro46
Employees Worked With
September 11, 2023
George Devries was very knowledgable and professional as he showed us the Lexus RX350. Joe Castillo was very cordial and professional as he took us through the paperwork. I would recommend anyone looking f he showed us the Lexus RX350. Joe Castillo was very cordial and professional as he took us through the paperwork. I would recommend anyone looking for a Lexus to come to Naperville Lexus More
by phil.price3
September 10, 2023
Prompt courteous attention when dropping off car. I love that the techs keep you informed during the wait. So five stars for service team! The new policy of Charging for use of credit card is very in I love that the techs keep you informed during the wait. So five stars for service team! The new policy of Charging for use of credit card is very inconvenient & tarnishes the reputation of Lexus. It's insulting...raise service rates if you need to. I will be paying by check or cashso the resources expended to process it will exceed anything the dealership saves on credit card fees. This is such an I'll thought out policy change! More
by EJYOUNG30
Employees Worked With
Service tech & cashier
September 10, 2023
Excellent facilities during the wait. Wait time was relatively short and explanation of service was also clear. Very polite customer service Wait time was relatively short and explanation of service was also clear. Very polite customer service More
by clare.c.holtho
Employees Worked With
Robin Clark
