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Lexus of Naperville
Naperville, IL
1,224 Reviews
Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned Lexus, to have your vehicle serviced or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 AM - 8:00 PM
Tuesday 10:00 AM - 8:00 PM
Wednesday 10:00 AM - 8:00 PM
Thursday 10:00 AM - 8:00 PM
Friday 10:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,224 reviews
September 14, 2023
They are eager to help with any problem. Convenient to get an appt. Friendly and courteous Prices are high and surprised at the charge for using Credit card. Because there are usually big Convenient to get an appt. Friendly and courteous Prices are high and surprised at the charge for using Credit card. Because there are usually big ticket charges. More
by VICKIE.DEGRAFF
Verified CustomerEmployees Worked With
Other Employees :
I found all reps that help with service are good
September 14, 2023
Oil change scheduled. I had to intervene to get my car done after 2 hours. I realize issues were found but no communication until I got involved. Missed a very important a I had to intervene to get my car done after 2 hours. I realize issues were found but no communication until I got involved. Missed a very important appointment as a result of poor communication More
by joevozar
Employees Worked With
Oscar in service
September 14, 2023
Was a great visit until they wanted to charge me 95$ to change a license plate. Would love to speak to someone about the experience change a license plate. Would love to speak to someone about the experience More
by DOTTO1
Employees Worked With
September 13, 2023
Lexus of Naperville always takes care of me regardless of whether I bring my car in for something routine or out if the ordinary.. whether I bring my car in for something routine or out if the ordinary.. More
by BERN_REED
September 13, 2023
An hour and 45 minutes for a simple oil change seems like a long time. We had to wait 15 minutes just to see a service writer. $135 seems like a lot for a simple oil change. Yes it comes with a safety ins a long time. We had to wait 15 minutes just to see a service writer. $135 seems like a lot for a simple oil change. Yes it comes with a safety inspection and a free wash but still.. More
by TKLOTH
Employees Worked With
Worked with service dept.
September 12, 2023
I’m very happy with Sal Lala’s services. He was very thorough snd patient all through and made my car shopping experience wonderful. He spent lots of time explaining every detail and is ve He was very thorough snd patient all through and made my car shopping experience wonderful. He spent lots of time explaining every detail and is very easy to approach. I would rate him 5 stars. More
by agottumukkula @gmail.com
Employees Worked With
September 11, 2023
Always a pleasant experience with Robyn. She is a great service advisor! I would use her advice in the future, but not to this survey again. She is a great service advisor! I would use her advice in the future, but not to this survey again. More
by Wscatlow
Employees Worked With
Service
