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Lexus of Naperville
Naperville, IL
1,203 Reviews
Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned Lexus, to have your vehicle serviced or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 AM - 8:00 PM
Tuesday 10:00 AM - 8:00 PM
Wednesday 10:00 AM - 8:00 PM
Thursday 10:00 AM - 8:00 PM
Friday 10:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,203 reviews
Verified Customer
September 09, 2023
Eric was prompt and courteous. I popped in on him without an appointment and managed to get my solution handled within 30 minutes and had my car washed and brought up front ready t I popped in on him without an appointment and managed to get my solution handled within 30 minutes and had my car washed and brought up front ready to go. Thanks Eric and service team. More
by r.vanpelt2509
Employees Worked With
Eric Ortez
September 09, 2023
Rick Van Pelt best sales man I have ever worked with give the man a big raise. the man a big raise. More
by aclark1856
Employees Worked With
September 09, 2023
Very friendly, helpful, and not high pressure! We will definitely use this dealership again. Would highly recommend! We will definitely use this dealership again. Would highly recommend! More
by PASTORCHRISTINE
September 08, 2023
Service visits are always punctual, informative and I have complete confidence in the quality of service and repairs. I am especially impressed by Cindy and her thoroughness and informative advice. have complete confidence in the quality of service and repairs. I am especially impressed by Cindy and her thoroughness and informative advice. More
by MCKC123
Employees Worked With
Cindy in Service
September 08, 2023
after waiting 11 months for extra key not dealership fault. found information onAPP.lexus. corporate needs some work fault. found information onAPP.lexus. corporate needs some work More
by mhkauffman
September 07, 2023
Excellent service. Service was done quickly and communication was timely and professional as always. Thank you to Cindy and Jeff for always providing a great experien Service was done quickly and communication was timely and professional as always. Thank you to Cindy and Jeff for always providing a great experience in service More
by Jen_ott
Employees Worked With
Cindy and Jeff
September 07, 2023
Lexus of Naperville always provides great service, including thorough inspection of vehicles, estimates of work recommended, keeping the customer informed of service issues and status, completing nece including thorough inspection of vehicles, estimates of work recommended, keeping the customer informed of service issues and status, completing necessary work on time, providing a loaner vehicle, and delivering a clean serviced vehicle. The service advisor, Cindy Wilson, working on my service order is to be commended for providing an excellent customer experience, and going above and beyond to ensure the customer experience was outstanding from start to finish. The service professionals working on my care not only resolved all issues satisfactorily, but ensured my Lexus was returned it in clean and pristine condition. More
by LOU
Employees Worked With
Cindy Wilson
