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Lexus of Naperville
Naperville, IL
1,202 Reviews
Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned Lexus, to have your vehicle serviced or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 AM - 8:00 PM
Tuesday 10:00 AM - 8:00 PM
Wednesday 10:00 AM - 8:00 PM
Thursday 10:00 AM - 8:00 PM
Friday 10:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,202 reviews
September 10, 2023
Prompt courteous attention when dropping off car. I love that the techs keep you informed during the wait. So five stars for service team! The new policy of Charging for use of credit card is very in I love that the techs keep you informed during the wait. So five stars for service team! The new policy of Charging for use of credit card is very inconvenient & tarnishes the reputation of Lexus. It's insulting...raise service rates if you need to. I will be paying by check or cashso the resources expended to process it will exceed anything the dealership saves on credit card fees. This is such an I'll thought out policy change! More
by EJYOUNG30
Verified CustomerEmployees Worked With
Service tech & cashier
September 10, 2023
Excellent facilities during the wait. Wait time was relatively short and explanation of service was also clear. Very polite customer service Wait time was relatively short and explanation of service was also clear. Very polite customer service More
by clare.c.holtho
Employees Worked With
Robin Clark
September 10, 2023
Cindy was great. She kept me informed during the whole process. Even when she was not there she had someone else to keep me upto date. She kept me informed during the whole process. Even when she was not there she had someone else to keep me upto date. More
by Ahmer
Employees Worked With
Cindy in service
September 10, 2023
Friendly, detailed communication, personable, all around great experience, efficient, timely, resourceful, honest, good listener, high standards met great experience, efficient, timely, resourceful, honest, good listener, high standards met More
by mwendt13
September 10, 2023
As always, Rick was a joy to work with. He knows his job well and was very thorough. We had a very pleasurable car buying experience because of Rick. Thanks a lot! He knows his job well and was very thorough. We had a very pleasurable car buying experience because of Rick. Thanks a lot! More
by bconlin
September 10, 2023
As usual this dealership continues to be very professional and takes care of all business. Never have had any issues after working with them for over 20 years. professional and takes care of all business. Never have had any issues after working with them for over 20 years. More
by jim.marsh
September 09, 2023
This was very pleasant experience in an extremely comfortable environment with drinks and snacks available while you wait. The service was done when promised and the vehicle was washed and looked lik comfortable environment with drinks and snacks available while you wait. The service was done when promised and the vehicle was washed and looked like new when finished. More
by JEFFWELLS2002
Employees Worked With
Mohammad Taiym
September 09, 2023
The dealership is great. But your new policy of charging 3% for credit card usage is NOT good customer service. We will take that into consideration when buying a new car and But your new policy of charging 3% for credit card usage is NOT good customer service. We will take that into consideration when buying a new car and go to a dealership that does not do that. You charge premium prices for your service and should not add an up charge for credit card use on top of that. More
by Shornbeck
Employees Worked With
Service department
