Lexus of Naperville

Most people don’t think purchasing a new car is a pleasant experience. That is not the case at Lexus of Naperville. We have owned two 2006 Lexus Rx330’s that we purchased new. The experience of ownin pleasant experience. That is not the case at Lexus of Naperville. We have owned two 2006 Lexus Rx330’s that we purchased new. The experience of owning a Lexus and have it totally serviced by Lexus of Naperville was the reason for purchasing a 2024 Rx350L from this dealer. Their service department is exceptional our Service agent is Mike Perelli, he can answer any question and always takes the best care of our vehicles. Our salesman this time was Sal Lala and couldn’t have made the purchase of our new Lexus any more enjoyable. My husband and I have had many luxury vehicals in our time together and we both agree Lexus is the only vehicle we would purchase. More

Great job to the service department as well as Kevin Martinez who was my service advisor. he was very helpful and knowledgeable. Martinez who was my service advisor. he was very helpful and knowledgeable. More

Robin was my service advisor. She is very courteous, friendly and help me answers all the questions regarding issues with my vehicle. She is very courteous, friendly and help me answers all the questions regarding issues with my vehicle. More

My Service Advisor, Cindy Wilson was very professional, friendly and helped me look up how I could find out when my second set of keys to my to my vehicle would finally arrive. She went above and beyond ba friendly and helped me look up how I could find out when my second set of keys to my to my vehicle would finally arrive. She went above and beyond basic service! Thank you to Cindy! More

Cinday was fantastic and always has a very nice smile. My car was serviced and completed a lot earlier than expected. My car was serviced and completed a lot earlier than expected. More

Basic maintenance done. Did not vacuumed my back carpets and service person made a hole in my leather on the door with some tool- it was so obvious because my leather is whi Did not vacuumed my back carpets and service person made a hole in my leather on the door with some tool- it was so obvious because my leather is white and black and the white leather was damaged. So upsetting !!!!!!!!!!!! I was told to contact them on Tuesday or Thursday. I also scheduled app update- my up still shows not completed even my car was hold for extended time. More

Excellent experience as usual. Wait time was exactly as promised. I always have a good experience and Cindy was as accommodating as usual. Wait time was exactly as promised. I always have a good experience and Cindy was as accommodating as usual. More

Fast efficient friendly helpful and fair priced. Highly recommended! Best dealership I have ever been to! Highly recommended! Best dealership I have ever been to! More

They are eager to help with any problem. Convenient to get an appt. Friendly and courteous Prices are high and surprised at the charge for using Credit card. Because there are usually big Convenient to get an appt. Friendly and courteous Prices are high and surprised at the charge for using Credit card. Because there are usually big ticket charges. More

Oil change scheduled. I had to intervene to get my car done after 2 hours. I realize issues were found but no communication until I got involved. Missed a very important a I had to intervene to get my car done after 2 hours. I realize issues were found but no communication until I got involved. Missed a very important appointment as a result of poor communication More