Lexus of Naperville

Made the buying process easy and gave me a fair value for my trade. Very friendly and competent. my trade. Very friendly and competent. More

This was the best car purchase experience ever! Monse Rocha went above and beyond to make sure everything with my purchase went perfectly. She kept me updated on when I could expect delivery. Afte Monse Rocha went above and beyond to make sure everything with my purchase went perfectly. She kept me updated on when I could expect delivery. After my purchase she followed up to see if everything was going well with the car or if I had any questions. Everyone at the dealership was very professional and I never felt pressured. I highly recommend Lexus of Naperville and Monse Rocha! ❤️ More

Very friendly staff. Salesperson Monse was very knowledgeable and helpful in the delivery and walkthrough of the features of my car. Clean facility and good location. Salesperson Monse was very knowledgeable and helpful in the delivery and walkthrough of the features of my car. Clean facility and good location. More

Lexus of Naperville has one of the nicest dealerships I’ve ever been too also very generous/ very informative with vehicle ownership and credit building I’ve ever been too also very generous/ very informative with vehicle ownership and credit building More

Sal Lala my sales person knows the Lexus products very well. During the sales he was very comunicative to me as the process i was going through. well. During the sales he was very comunicative to me as the process i was going through. More

Outstanding, all round pleasant experience! A bit of background…I’ve bought over 20 cars in my life, which means I’ve dealt with A LOT of car dealerships. I’m also a woman, and most of the sa A bit of background…I’ve bought over 20 cars in my life, which means I’ve dealt with A LOT of car dealerships. I’m also a woman, and most of the sales people I’ve dealt with tend to talk down to me like I’m a child. God forbid a woman might actually know a thing or two about cars. Sal Lala was professional in every way. When I walked into the show room he asked how he could help. I explained I was there for a specific car, in a hard to find color, there were only two in the entire Chicago metro area. I also let Sal know I had just visited a different dealer about an hour away and wondered if he could do any better on the price. He said he would check. He came back about 5 minutes later and offered a price $500 less than the first dealer. I was pleasantly surprised! The only remaining drawback was I wanted heated seats, which neither car had. He said there was an aftermarket solution which he could install; at a decent price. SOLD!! The entire process took less than an hour. Sal talked to me like I was an adult and there was no haggling. If you’re in the market for a Lexus, make the effort to drive to Naperville and ask for Sal! More

Professional, polite, informed, streamlined process. Excellent customer service throughout the entire negotiation, purchase, delivery, and after the sale follow up. Excellent customer service throughout the entire negotiation, purchase, delivery, and after the sale follow up. More

Monse was a joy and a pleasure to work alongside. Throughout the entire process I experienced genuine helpfulness, forthright communication, and a passion for professionalism with refreshing efficien Throughout the entire process I experienced genuine helpfulness, forthright communication, and a passion for professionalism with refreshing efficiency. More

Patient and knowledgeable Made herself very available and greeted me every time with a smile on her face. My initial contact was a couple months before I ordered the car and I saw cars at other dealershi and greeted me every time with a smile on her face. My initial contact was a couple months before I ordered the car and I saw cars at other dealerships. However, I had made up my mind that after all of the time and energy she had devoted to me that I would come back to naperville dealership and use her as my contact sales person. More

Dan was the most helpful sales person, especially because of the lack of TX’s available. He worked hard to find out information on colors and how options worked. He quickly notified us as soon as the build of the lack of TX’s available. He worked hard to find out information on colors and how options worked. He quickly notified us as soon as the build date was set for our TX 500h and when our car arrived he sent a text message immediately. We appreciate his informative, yet low pressure sales techniques which ultimately inspired us to purchase our first Lexus from Lexus of Naperville. Even after the sale, Dan reaches out and continues to offer support. More