Lexus of Naperville

My wife and I dealt with more employees of this dealership then Dan Foster. We met Dan's manager and financial manager. They are the easiest people to talk to, and to deal with. They never talk dow dealership then Dan Foster. We met Dan's manager and financial manager. They are the easiest people to talk to, and to deal with. They never talk down to us as it happened in other dealerships. We had the best car buying experience at Lexus of Naperville. This is a 9th car in our household that we bought from a dealer. The car was delivered to us clean, Dan walked over features and options of the car before we took it home. We noticed a small defect in the car in a few days after we bought it, and Lexus of Naperville took care of the problem with no cost to us; others would have said that we did it after the car was picked up. More

When we purchased our vehicle we were partly sold on the service package where they send someone out to pickup your vehicle, service it and return it. One year later they have changed their policy without service package where they send someone out to pickup your vehicle, service it and return it. One year later they have changed their policy without any notice to customers but they are sorry and when can we schedule you to bring in your vehicle and sit and wait in our waiting room. Another thing they promised was unlimited car washes with vacumming and waxing. Well in one year they have done this service one time - every other time they have had an excuse. Seems they will tell you anyting to get your sale but we won't be repeat customers due to the service changes! Nobody likes being lied to!!! More

I arrived at Lexus of Naperville on the first day of this month. I was greeted very warmly by a salesman named Ed Arnett. Having always been a BMW driver I was blown away by the difference in the way I was month. I was greeted very warmly by a salesman named Ed Arnett. Having always been a BMW driver I was blown away by the difference in the way I was treated by this Lexus store. Bill Jacobs BMW treats you like you need them as opposed to trying to make you feel like a valued customer. Anyways, back to my experience with Lexus. Ed took the time to show me many vehicles and between test drives he introduced me to his sales manager Patrick McLees who made me feel at home and really made me feel like they wanted to earn my business. By the end of the day I drove home in my brand new Pebble Beach Edition RX in Truffle Micha which is absolutely stunning and the quality is truly outstanding. I highly recommend this dealer and Patrick and Ed will take care of you and make you feel as you should purchasing a world class vehicle. More

When my friend and I arrived at the Lexus of Naperville dealership, we were approached by Larry Alexander. Mr. Alexander was very friendly, informative, honest and patient. Before taking the vehicle on a dealership, we were approached by Larry Alexander. Mr. Alexander was very friendly, informative, honest and patient. Before taking the vehicle on a test drive, Mr. Alexander went over the features with me and made sure I understood them and was comfortable. After the test drive, I was very interested in purchasing the vehicle. My overall experience was very pleasant, enjoyable and smooth. Throughout the entire process, I never felt pressured, stressed, or taken advantage of; and the Naperville team seemed to be genuinely happy for me. Although Naperville is a long distance from where I live, the outstanding staff and customer service made it worth the drive. I will highly recommend Lexus of Naperville to anyone I know who is interested in buying a Lexus vehicle. More

Top notch from the top to the bottom. Nick Gerlak my salesman is truly outstanding. Thank you. salesman is truly outstanding. Thank you. More

Excellent sales experience at this dealership. Dealt with Sal Lala for third Lexus purchase with him and was more than satisfied with everything. Would recommend this dealership to anyone. GX 470 Cha with Sal Lala for third Lexus purchase with him and was more than satisfied with everything. Would recommend this dealership to anyone. GX 470 Channahon, IL More

I have to say that after shopping 3 other Lexus dealers, I purchased my new Lexus from Lexus of Naperville. My Salesperson Ovid Dennis was one of the most professional, and courteous automobile salesman I I purchased my new Lexus from Lexus of Naperville. My Salesperson Ovid Dennis was one of the most professional, and courteous automobile salesman I have dealt with. Not only did he know his own product, he knew the germans, and the other Japanese makes I was comparing as well. And after doing my homework on interest rates, and ready for the dreaded finance office, I was put at ease by Mr. Bill Cranley, finance director. As I was leaving in my new Lexus, I was personally thanked by the General Sales Manager, Bill Kuniej. My experience at Lexus of Naperville was outstanding!! P.S. They wash their customer's car daily not just on Saturday like the other Lexus dealers do. IS250 More

i was there to trade in my car & buy a used lexus rx300 in april 12, 2007. a sales person and a sales manager were very nice and kind until i told them i would not buy a car, because of higher inte rx300 in april 12, 2007. a sales person and a sales manager were very nice and kind until i told them i would not buy a car, because of higher interest rates. later, the sales person returned my keychain to me. i told the sales person & the sales manager that a extra key and a remote from my keychain were missing. they couldn't find the key and the remote. they talked to each other in the manager's room and they told me that they never get the key and the remote from me. THEY LIED TO ME. THE SALES PERSON WALKED AWAY & LEFT THE DEALERSHIP. later, i talked to the sales manager with a employee who had opened the door with a remote for inspections. i requested a letter indicated they will pay for replacement. THE SALES MANAGER TOLD ME THAT I SHOULD COMPLAIN TO THE VILLAGE. i called the police. finally, i got a letter that indicated they will pay for replacement. i mailed a purchase receipt to the lexus of naverville in april 14, 2007. as of april 24, 2007, i did NOT receive any payment or message from the lexus of naperville. i had a very bad experience with the lexus of navperville. STAY AWAY OR YOU WILL BE THE NEXT. More

Stay away from this dealer. I have never been lied to, disrespected, and treated like a second class citizen as I have working with this dealer. We own three Lexus vehicles, all purchased from this dea disrespected, and treated like a second class citizen as I have working with this dealer. We own three Lexus vehicles, all purchased from this dealer. The RX300 had brake problems shortly after purchasing it. After three days in the shop, the service writer calls and said that it will cost 265.00. I told him should be covered as warranty. He replies, "this isn't a Lexus problem, this is your problem. You aparently use your brakes too much". i called the zone office and filed a complaint. The dealer repaired the brakes at no charge. On another occasion, I contacted the service manager, Art Smith, and started to explain a problem in hope of getting his advise. Not expecting him to remember me, I mentioned that he had helped me before and that I would like his help again. He immediately cuts me off and says, "I see lots of cars and perople in here, i can't remember everybody", just as rude as he could say it. Then proceeds to tell me to take my car to his body shop direct. He didn't even hear me tell him that i also wanted a 15,000 mile service. It was clear that he didn't want to assist me what-so-ever. There was another case when I decided to look at a LX470 that was in the showroom. I asked the receptionist if the salesman who I usually deal with was in. She said he was in a sales meeting but should be down in 15 minutes. I decided to wait. She tells me there is coffee if I'd like while I wait. As I was walking around in the showroom, a gentleman walked in and asked "what was I doing"! I told him I was waiting for the salesman and that I was interested in purchasing the LX470 I was standing next to. This guy looks at me and says, "well, we are in a meeting and I don't want you to be in my showroom without anyone here so come back later." (this is the honest to god's truth and can be varified with two dealer employee witnesses who overheard this from the service waiting area). I told him I could not believe he was talking to me like that and asked who he was. He told me that he was the sales manager, and with that, he walks to the door and opens it and tells me to come back later. I immediately use my call phone and called the Lexus zone office, which happens to be located just down the street. I spoke with the zone manager, who really could have cared less but tells me he will look into it. I never received a return call from him. The sales person was informed of this and did call me tow days later. After a very brief half hearted apology, he says, there is another sales manager that he can work with if I still wanted to purchase this car. Believe it or not, I did buy the car. But, no apology, calls or anything from the zone office or management from this dealer. I'm finished with Lexus of Naperville, and possibly Lexus for good. This was a good car company that is slowly slipping away. I'm thinking BMW for my future vehicles. Think Lexus will care? Not ! By the way, this Sheri the previous poster mentions, is at the McGrath Lexus in Westmont. Yes, she has established quite a reputation there as well. She won't see any customers nor will she answer the phone. More