Lexus of Naperville

I met with Dan, he is a very knowledgable person and helped me with all the details regarding the RX 350 and he went out of the way to help me in understanding my needs and what all options do I have in helped me with all the details regarding the RX 350 and he went out of the way to help me in understanding my needs and what all options do I have in my budget, hats off to Dan. I highly recommend to connect with Dan at Lexus of Naperville if you are in the market for an used Lexus. More

This is my first Lexus and thus far, I've had the car about a month, I am very pleased. All the folks at Lexus of Naperville were great. Michael Comer was a great sales consultant to work with-very hon about a month, I am very pleased. All the folks at Lexus of Naperville were great. Michael Comer was a great sales consultant to work with-very honest, knowledgeable and patient. Michael answered all my questions and alleviated all my concerns. We took several test drives and never hesitated when I said I needed one more (it was between a Lexus or BMW). Michael even helped me sync my Blackberry use my Bluetooth and other options. He and Lexus of Naperville are wonderful! More

Shame on me, I guess I should not have expected the Lexus dealer experience to somewhat different from other dealers. It wasn't. My experience wasn't any different from what you'd expect from the slipperly dealer experience to somewhat different from other dealers. It wasn't. My experience wasn't any different from what you'd expect from the slipperly sales people you'd see at your local Chevy dealer -- long on promise, short on performance. A couple of examples: I bought a CPO'd GS350 in July 2009. As expected, it was a very nice car in great condition. However, I did notice a small chip on the driver's side front quarter panel. I mentioned this to the sales guy, Mark Malak. "No problem!", he said, "we'll take care of that". Never did. I got two key fobs with my car. One came in a nice leather pouch. Without my saying anything, Mark Malak volunteered to get me another one for the other key fob. Not a big deal, but a nice gesture, I thought. Never did. As part of my purchase, Mark Malak agreed to have the iPod connection installed. He told me he'd call me in a couple of days to set up the service appointment. I waited 2 weeks and never heard from him. I followed up with the service department myself. More problematic: I did not finance my car, but bought it outright. However, I was not provided with the title. I asked and was told the title comes from the state and takes about 6 weeks. Today, 11 weeks later, I still haven't received the title. I called the dealership and left a message. I got a call back a while later and was told, no, it takes 12 weeks. And, by the way, they didn't submit the documentation to the state until mid-Aug. -- 2 weeks after I bought it. So, now I guess I'm supposed to wait until Nov or Dec to get the title for a car I bought in July. More

Of all of my car buying experiences over the years my experience with Dan and Lexus of Naperville was far and away the best. I would absolutely recommend Dan and the dealership to anyone considering buy experience with Dan and Lexus of Naperville was far and away the best. I would absolutely recommend Dan and the dealership to anyone considering buying a new or used car whether it is a Lexus or not (mine was not) More

I had been looking for a used IS 350 for months, unable to find one with the exact set of options I wanted. I went to dealers all over my home state of NC and was very discouraged by the lack of responsiv to find one with the exact set of options I wanted. I went to dealers all over my home state of NC and was very discouraged by the lack of responsiveness or helpfulness I encountered with the sales people I spoke with. I decided to start looking online and expand my search to other states, and that's when I found the perfect car at Lexus of Naperville. I had never bought a car online, sight unseen, and was a little nervous about the process. Dan became my main point of communication and was absolutely incredible to work with! He seemed genuinely eager to help get answers to my questions and was very quick to respond to phone calls or emails. Very nice to talk to over the phone, and as I found out when I went to pick up the car, even nicer in person! I never felt like I was being pushed into something I didn't want. He made the whole process go very smoothly. It made me wish I lived in Naperville so I could bring my car back to him for service! Hands down the most genuine car salesman I have ever dealt with. More

I have purchased 3 cars now from this dealership and all of them from Dan Foster. Dan made sure that he made my wife and I feel very comfortable and enjoyed every experience we've had at Lexus of Napervill of them from Dan Foster. Dan made sure that he made my wife and I feel very comfortable and enjoyed every experience we've had at Lexus of Naperville. The staff, as well as the location, is top knotch and they make you feel like you are they're #1 customer. Dan has earned my loyalty and I know that any question I have he will be able to answer for me. I think the thing I love the most is the laid back non-pushy salesman attitude that they have here. I've walked out of other dealerships for this and I can guarantee this is the one place this will not happen. Dan keep up the good work, your a great asset to this dealership and I'm sure they know this. More

I have purchased 2 used cars from Dan Foster at Lexus of I have purchased 2 used cars from Dan Foster at Lexus of Naperville. I have been VERY pleased with my experience with the dealership and plan to pu I have purchased 2 used cars from Dan Foster at Lexus of Naperville. I have been VERY pleased with my experience with the dealership and plan to purchase from them exclusively. Here's what you can expect from this Dealership: 1) Fair Pricing on vehicles 2) Great Staff - From the top to bottom, all employess will treat you with respect and courtesy. In other words, they treat you like a King. 3) Free Car washes - A huge benefit if you take advantage of it. 4) New loaner cars for service greater than basic oil Change. 5) Free WI-Fi and full complement of Starbucks, snacks, water, etc. provided during your visit. Expect to pay roughly $80 for an Oil Change, $130 for 5K Service, and $600 for the 15K service. I will leave that up to you if you feel that is expensive but is comarable or better to what other luxury dealers charge. I recomend this dealership to anyone. More

They made sure that I was satisfied with my used car. My car needed some repairs and they did not hesitate to take it back and fix it. They did this twice. They were so easy do deal with. I would recommend car needed some repairs and they did not hesitate to take it back and fix it. They did this twice. They were so easy do deal with. I would recommend them to all. They are totally the best dealer. More

I am very happy to be able to write this review. I had purchased a van at your dealership awhile back and had my wife with me as well as our 2 children and we immediatly felt very comfortable coming into purchased a van at your dealership awhile back and had my wife with me as well as our 2 children and we immediatly felt very comfortable coming into your dealership, you have a wonderful playroom for the children as well as snacks and drinks so they really couldn't ask for anything or be bored while we had time to conduct business. The salesman was Daniel Foster.He is very proffesional and makes you feel confident that you chose the right dealer to do business with and we would highly reccomend your dealership as well as your salesman, Mr. Foster More

Experience was very good. We are very satsified with this purchase.Would definatly look to purchase from Mr. Foster again in the future as he is very professional. The dealship is very neat and clean and we purchase.Would definatly look to purchase from Mr. Foster again in the future as he is very professional. The dealship is very neat and clean and we love the fact that it has a play area for the children to keep them occupied. We really felt comfortable unlike when you go to other dealerships and they are always trying to push you to make a decision immediatly. We also love the fact that we can take the van in any time for a free car wash, what a deal! Would highly recomend this dealership as well as your salesman. More