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Lexus of Naperville
Naperville, IL
1,191 Reviews
Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned Lexus, to have your vehicle serviced or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 AM - 8:00 PM
Tuesday 10:00 AM - 8:00 PM
Wednesday 10:00 AM - 8:00 PM
Thursday 10:00 AM - 8:00 PM
Friday 10:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,191 reviews
September 07, 2005
Stay away from this dealer. I have never been lied to, disrespected, and treated like a second class citizen as I have working with this dealer. We own three Lexus vehicles, all purchased from this dea disrespected, and treated like a second class citizen as I have working with this dealer. We own three Lexus vehicles, all purchased from this dealer. The RX300 had brake problems shortly after purchasing it. After three days in the shop, the service writer calls and said that it will cost 265.00. I told him should be covered as warranty. He replies, "this isn't a Lexus problem, this is your problem. You aparently use your brakes too much". i called the zone office and filed a complaint. The dealer repaired the brakes at no charge. On another occasion, I contacted the service manager, Art Smith, and started to explain a problem in hope of getting his advise. Not expecting him to remember me, I mentioned that he had helped me before and that I would like his help again. He immediately cuts me off and says, "I see lots of cars and perople in here, i can't remember everybody", just as rude as he could say it. Then proceeds to tell me to take my car to his body shop direct. He didn't even hear me tell him that i also wanted a 15,000 mile service. It was clear that he didn't want to assist me what-so-ever. There was another case when I decided to look at a LX470 that was in the showroom. I asked the receptionist if the salesman who I usually deal with was in. She said he was in a sales meeting but should be down in 15 minutes. I decided to wait. She tells me there is coffee if I'd like while I wait. As I was walking around in the showroom, a gentleman walked in and asked "what was I doing"! I told him I was waiting for the salesman and that I was interested in purchasing the LX470 I was standing next to. This guy looks at me and says, "well, we are in a meeting and I don't want you to be in my showroom without anyone here so come back later." (this is the honest to god's truth and can be varified with two dealer employee witnesses who overheard this from the service waiting area). I told him I could not believe he was talking to me like that and asked who he was. He told me that he was the sales manager, and with that, he walks to the door and opens it and tells me to come back later. I immediately use my call phone and called the Lexus zone office, which happens to be located just down the street. I spoke with the zone manager, who really could have cared less but tells me he will look into it. I never received a return call from him. The sales person was informed of this and did call me tow days later. After a very brief half hearted apology, he says, there is another sales manager that he can work with if I still wanted to purchase this car. Believe it or not, I did buy the car. But, no apology, calls or anything from the zone office or management from this dealer. I'm finished with Lexus of Naperville, and possibly Lexus for good. This was a good car company that is slowly slipping away. I'm thinking BMW for my future vehicles. Think Lexus will care? Not ! By the way, this Sheri the previous poster mentions, is at the McGrath Lexus in Westmont. Yes, she has established quite a reputation there as well. She won't see any customers nor will she answer the phone. More
by John L
Employees Worked With
Service and sales Department
