Lexus of Naperville

I had a wonderful experience at Lexus of Naperville. Though I needed a new car, I typically dread the entire process due to the usually aggressive sales people and high pressure to make a decision when Though I needed a new car, I typically dread the entire process due to the usually aggressive sales people and high pressure to make a decision when I'm not ready. I haven't had a new car in 15 years (!), so I took my time finding exactly what I wanted. I worked with 5 other dealerships and Lexus of Naperville came out on top. At Lexus of Naperville I worked with Laura Krist who was the perfect blend of professionalism and fun. She kept in touch, but wasn't pushey. She truly wanted to help me select the car that best suited ME. Though the Lexus sold itself on quality, options, and resale value; Laura made the experience pleasurable. She was very informative and helpful. Bruce Johnson the finance manager was very professional and made that whole process less painful. The people at the dealership as a whole are friendly and customer service oriented. I highly recommend this dealership. More

We visited BMW, Audi, Acura and Cadillac before we purchased our Lexus. Laura's hard work, product knowledge and overall pleasant demeanor helped make it easy for us to select Lexus. The value of th purchased our Lexus. Laura's hard work, product knowledge and overall pleasant demeanor helped make it easy for us to select Lexus. The value of the ES 350 compared to other models is unsurpassed. We will recommend this dealership and Laura if any of our friends are interested in a premium car at a good price. More

I have bought a few cars from Laura Christ. She is very knowledgeable and fun to work with. She explains everything about the cars and goes above and beyond just a sales person. I highly recommend you go s knowledgeable and fun to work with. She explains everything about the cars and goes above and beyond just a sales person. I highly recommend you go see her. More

Although we were purchasing a used car with extra miles on it, the staff treated us as though we were buying a brand new car. Scott Darst went out of his way to anticipate and accomodate our needs, and t on it, the staff treated us as though we were buying a brand new car. Scott Darst went out of his way to anticipate and accomodate our needs, and the tutorial presented by Michael Comer was thorough and informative. Both gentlemen were professional and well informed. Paul Cocco handled our service questions directly and efficiently. Tthe staff at Lexus of Naperville has far exceed previous experiences with another dealership, and they are also very good! We were very pleased and have already recommended them to family & friends. Great job, Scott! More

I've been buying cars and having service done at this dealership for over 10 years and at least 3 cars now and the people who work there are always wonderful to me - friendly, helpful, unfailingly cheerf dealership for over 10 years and at least 3 cars now and the people who work there are always wonderful to me - friendly, helpful, unfailingly cheerful, and clearly know their business. Hani Dolat, in particular, is probably the best car salesperson I've ever dealt with. He's always been willing to spend the time I needed to make a good decision about buying a car - and I've bought 2 used cars from him now - and to help me get the best deal possible. No fast-talking sales pitch or high pressure, just honest efforts to work with me. I'm now the proud owner of a 2009 Lexus LS460 in excellent condition thanks to his help getting the pricing into my affordable range. I highly recommend both this dealership and Hani! More

Lexus of Naperville provided every bit of service I've come to expect from a Lexus Dealership. They were responsive and knowledgable. They beat another local Lexus dealership for my business, partl I've come to expect from a Lexus Dealership. They were responsive and knowledgable. They beat another local Lexus dealership for my business, partly through effective price negotiation, and partly because they understood better what I wanted from the car. Frankly, I only went to them for a sanity check. I wanted to make sure the deal I'd gotten from the other dealership was valid. Instead, they won my business. With no hints on price, they beat the other dealership's offer, and they knew (or at least decided to share more) regarding the options on the vehicle that were important to me. They were also more responsive with respect to pre-sales. I don't have anything to compare them to with respect to post-sales. I had not purchased a car for 15 years (driving two very old Lexus vehicles until I made this purchase). That having been said, their attention to detail - from making sure I know all the features and technology of the new car, to installing the i-Pass from the old vehicle for me, to having my iPhone set-up before I left the premise - was outstanding. Wish I lived closer. Then I could make use of the lifetime free car washes for my new car. More

Scott was a great salesperson had a lot of knowledge about the car I would recommend him to anyone thanks got for all your help look forward to doing business with you again thanks about the car I would recommend him to anyone thanks got for all your help look forward to doing business with you again thanks More

In my search for a vehicle I had been to several dealerships in the area. Not a single one of them provided the service, honesty and welcomeness that Lexus of Naperville has provided. I was personal dealerships in the area. Not a single one of them provided the service, honesty and welcomeness that Lexus of Naperville has provided. I was personally taken care by Mr. Scott Darst and Mr. Micheal Comer, both of which exceeded my expectations. At no point did I feel like I was being "sold" a car. These men are both well versed in their area of expertise and were by far the best representatives of any car dealership that I have ever dealt with. I HIGHLY recommend Lexus of Naperville, especially Mr. Scott Darst and Mr. Micheal Comer. Their hospitality was well recognized and will not be forgotten when I am on the search for my next Lexus. More

I walked in not planning on buying a car. The service that the employees of Lexus of Naperville provided was superb. I'm very impressed. They have earned a lifetime customer in me. When you friends or fa that the employees of Lexus of Naperville provided was superb. I'm very impressed. They have earned a lifetime customer in me. When you friends or family ask what type of car they should invest in my first and only answer is a lexus and the only place I will recommend is Lexus of Naperville. Scott Darst was a great help and definitely made the experience better. He was friendly, kind and very patient with the huge crowd I came with. More

Overall a great dealership. I as 17 at the time of buying my car. When i web to most dealerships they said "get the xxxx out of here, school boy" . When i went to lexus paul was kind and helpful. I showed up my car. When i web to most dealerships they said "get the xxxx out of here, school boy" . When i went to lexus paul was kind and helpful. I showed up the following week buying my 2006 Infiniti fx 35. I love the car and the service department is great. Highly recommend this dealership. More