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Lexus of Naperville

Naperville, IL

4.8
1,219 Reviews
Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned Lexus, to have your vehicle serviced or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back.
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2480 Aurora Ave

Naperville, IL

60540

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Showing 1,219 reviews

February 21, 2013

Sent an inquiry through their web site for a certified pre-owned Lexus. Received an email from John Walters saying they would send another email with information about the vehicle I was interested in and More

by raterrater
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
John Walters
Feb 28, 2013 -

Lexus of Naperville responded

My Dealership participates in the DealerRater Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at their dealership. I will work with me sales team to make sure that they understand the importance of returning calls and e-mails in a prompt and couteous method. Please except our apology for not providing you with the information your requested. If I can be of further assistance to you please contact me directly. Respectfully: Bill Kuniej, GSM

February 17, 2013

I can only say good things about Sal Lala and the Dealership. They went out of their way to help make things easier in buying a Pre-Owned Automoble. They offered me a Extended Warranty on the Car but More

by StevenShirck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
February 15, 2013

Lexus of Naperville has earned a life long customer. All of the staff are friendly, and professional. My sales man Scott Darst is knowledgeable, straightforward and honest. He was courteous enough to give m More

by rubenmcgaughy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
February 07, 2013

I purchased a used car from Lexus Of Naperville. I am very pleased how professional all the staff is. I had the pleasure of working with numerous employee's here. Everyone that I worked with was very cou More

by MikeMichalak21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daryl Nelson, Steve ( Service Advisor), Nick Gerlak
January 26, 2013

Scott was by far the nicest man me and my grandfather have came across in this bussiness he was answering all questions provided us with great information and the hospitality was extrodinary I felt at ea More

by danny9126
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
December 30, 2012

Happened to visit this place during the holiday season and these guys made it memorable on a wrong side. I did interact with a sales person called Paul and I guess he needs to get some training on how to More

by vinsulchen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Jan 15, 2013 -

Lexus of Naperville responded

We are disappointed to read that your recent experience was not satisfactory. It appears as though we mishandled your situation and for this we apologize. We do not want anyone to leave our dealership believing that we have not made every effort to earn their business. at Lexus of Naperville, our focus is to provide consumers excellent customer service. You may contact me anytime to voice any additional concerns. Respectfully: Bill Kuniej, GSM 630-570-7930

December 28, 2012

Great car buying experience! Our sales rep- Hani Dolat was super friendly and very, very professional! We were very impressed by him- he really made this purchase one we feel really good about. I do have More

by rmp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hani Dolat
December 12, 2012

Best price & Scott answered all our questions before, during & after our driving demo (even answered obscure questions & entertained us). Pleasantly surprised when my reasonable offer (car was already r More

by rudibago
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Darst
December 09, 2012

Great buying experience with Lexus of Naperville and working with Scott. When I buy my next car it will be from Scott. They also have a great service department as well. More

by etug
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Darst
December 04, 2012

Last year I had walked into the dealership looking for a car. I had met Sal and we were working together to see what was available. What I was very please with about Sal is that he was not pushy at all an More

by frankslexus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Sal Lala
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