Lexus of Naperville

Bill from finance is n awesome guy,very friendly: we love Sal Lala,he's very honest,humble;we were so happy with his service: Sal Lala,he's very honest,humble;we were so happy with his service: More

My salesperson was very professional, confident, and knowledgeable about the car. My experience with Naid was a very good one. I would definitely do business with him again. knowledgeable about the car. My experience with Naid was a very good one. I would definitely do business with him again. More

My experience with Lexus has always positive, but my last service experience was extraordinary. My IS had major engine problems, and I was just days out of my warranty. It was going to be a very expensive service experience was extraordinary. My IS had major engine problems, and I was just days out of my warranty. It was going to be a very expensive repair. Jason worked with us and corporate to remedy this issue. He was clearly customer-oriented and informative along the way. Jason called frequently and kept my husband and I updated. He and the Lexus Corporation stood behind the car. He and the Lexus Dealership/Corporation verified my trust in the brand. I will be buying a new car in the near future, and this experience cemented my loyalty to Lexus. Every organization should have knowledgeable service representative like Jason Muza. More

Dan did a great job helping us. I called ahead and the car was pulled in and ready for us to view and drive. There was no haggling and typical "salesman" pushiness. Great experience overall. Regardless car was pulled in and ready for us to view and drive. There was no haggling and typical "salesman" pushiness. Great experience overall. Regardless of living in Wisconsin my wife and I would make the drive down for the next vehicle purchase. More

Jason Muza in service is a super pleasure to work with. He understands my concerns, answers my questions clearly, and quickly gets things fixed right up. He always follows up with the car's status and has He understands my concerns, answers my questions clearly, and quickly gets things fixed right up. He always follows up with the car's status and has loaner cars ready to go. I've worked with him many times. More

Thank you Bill and Sal for providing amazing service, friendliness, and an overall amazing experience. Customer Service: We were treated fairly and with the most utmost of attention and patience and friendliness, and an overall amazing experience. Customer Service: We were treated fairly and with the most utmost of attention and patience and NO pressure Quality of Work: The car was detailed, re-conditioned, and additional services were provided beyond expectations. I'd give a 6 if I could. Friendliness: Sal was the most easy to work with sales professional I've met in the 14 years I've been purchasing vehicles. Bill as the manager did his job with the utmost of professionalism and efficiency. Overall Experience: Friendly staff who go above and beyond for the customer, what more can I say? Price: The price was fair ... what goes above and beyond is the items mentioned above. We had purchased a vehicle previously from a competing dealer close by 6 months ago and in comparison, the experience with you folks beats them hands down with plenty of room to spare. From a very satisfied customer More

We were very impressed the way Dan treated us. Very professional and make our purchase very easy. We felt very comfortable the way he handled the whole thing. I recommended him and Lexus of Naperville professional and make our purchase very easy. We felt very comfortable the way he handled the whole thing. I recommended him and Lexus of Naperville for prviding a great experience for my wife and myself. Vicente/Janethe Polo More

I just purchased my third car from Lexus of Naperville. They really are the best Lexus dealership in Chicagoland. I lived in Chicago for a while but would drive out to Naperville because their service is They really are the best Lexus dealership in Chicagoland. I lived in Chicago for a while but would drive out to Naperville because their service is so much better. This was also the third car I've purchased from Sal. He is professional, fair and INCREDIBLY responsive anytime I have ever had a question regarding the car. I'll continue to purchase from Sal and Lexus of Naperville forever. More

My wife and I went Lexus of Naperville on a Saturday to look at Certified Pre Owned Vehicles. We were quickly greeted and approached by a nice gentleman, Sal Lala. He was very polite, well-mannered, and look at Certified Pre Owned Vehicles. We were quickly greeted and approached by a nice gentleman, Sal Lala. He was very polite, well-mannered, and accommodating. We knew exactly what we were looking for and Sal made it happen. We looked and test drove a couple of vehicles. The nearby test track was great. We decided that day to go ahead and and get our vehicle only if everything goes as planned as far the numbers went. Sal was helpful in trying to reach those numbers with the manager, Paul. Sal made us feel like he was really on our side. After everything was said done, we reached an agreement and we went home happy. Throughout the experience, Sal was awesome. He wasn't pushy one bit. What made the experience even better was the service Sal provided after the sale. We had many questions and requests after that day. Sal was always quick to return our call and make sure our questions were promptly answered. Overall, we were impressed not only by the quality of vehicle we purchased but also the quality of service provided by Sal and the whole dealership. We will definitely purchase our future vehicle from Sal at Lexus of Naperville. More

My wife and I headed over to Naperville Lexus on a whim to see a RX330 they had just taken in on trade, with no pictures online yet to base an opinion on I was a little skeptical regarding the condition of to see a RX330 they had just taken in on trade, with no pictures online yet to base an opinion on I was a little skeptical regarding the condition of the vehicle. Over the phone our salesman, Nick Gerlak assured me I would not be disappointed. After seeing and driving the car my wife and I were both amazed at the cars condition, it was very clean and had a great service history. Nick was very knowledgeable about the vehicle and answered all our questions with a no BS approach. I enjoyed his no non-sense attitude. As with the purchase of anything negotiating can be uncomfortable, but Nick made this process easy. I gave him an offer on what I wanted to pay, he ran it by his manager and it was easy as done. I will say that they had not performed an inspection on this vehicle so we had to wait a few days (due to the holidays) to take delivery. Upon inspection they found a minor issue and offered a fair solution to the problem which I believe we were both pleased with. Upon our return Nick was courteous, took the extra time to explain all the buttons, features etc to my wife and made sure we were happy with our purchase. The one thing I enjoyed about Nick and Lexus of Naperville overall is that they stuck to their word. They promised a couple of items to be included in the deal and they actually did what they said, which is more than I could say for other dealers. My family and myself have purchased many Lexus vehicles, new and used from McGrath of Westmont, which with we had been very happy with. Our old sales contact had retired and the new sales man I met with was just not pleasant to deal with. I'm glad I found Nick and Lexus of Naperville. They've earned my business and I will be sure to send my extended family and friends to Nick. Additionally there service loaners are great (like all Lexus dealers), one thing I did enjoy with Naperville is there loaners have all the options including navigation, which isn't always the case at other Lexus dealers. Most importantly there "free car wash" isn't your typical free wash. It is actually a very good wash and interior cleaning. Well worth the 20 minute drive. More