Lexus of Naperville

Although we were purchasing a used car with extra miles on it, the staff treated us as though we were buying a brand new car. Scott Darst went out of his way to anticipate and accomodate our needs, and t on it, the staff treated us as though we were buying a brand new car. Scott Darst went out of his way to anticipate and accomodate our needs, and the tutorial presented by Michael Comer was thorough and informative. Both gentlemen were professional and well informed. Paul Cocco handled our service questions directly and efficiently. Tthe staff at Lexus of Naperville has far exceed previous experiences with another dealership, and they are also very good! We were very pleased and have already recommended them to family & friends. Great job, Scott! More

I've been buying cars and having service done at this dealership for over 10 years and at least 3 cars now and the people who work there are always wonderful to me - friendly, helpful, unfailingly cheerf dealership for over 10 years and at least 3 cars now and the people who work there are always wonderful to me - friendly, helpful, unfailingly cheerful, and clearly know their business. Hani Dolat, in particular, is probably the best car salesperson I've ever dealt with. He's always been willing to spend the time I needed to make a good decision about buying a car - and I've bought 2 used cars from him now - and to help me get the best deal possible. No fast-talking sales pitch or high pressure, just honest efforts to work with me. I'm now the proud owner of a 2009 Lexus LS460 in excellent condition thanks to his help getting the pricing into my affordable range. I highly recommend both this dealership and Hani! More

Lexus of Naperville provided every bit of service I've come to expect from a Lexus Dealership. They were responsive and knowledgable. They beat another local Lexus dealership for my business, partl I've come to expect from a Lexus Dealership. They were responsive and knowledgable. They beat another local Lexus dealership for my business, partly through effective price negotiation, and partly because they understood better what I wanted from the car. Frankly, I only went to them for a sanity check. I wanted to make sure the deal I'd gotten from the other dealership was valid. Instead, they won my business. With no hints on price, they beat the other dealership's offer, and they knew (or at least decided to share more) regarding the options on the vehicle that were important to me. They were also more responsive with respect to pre-sales. I don't have anything to compare them to with respect to post-sales. I had not purchased a car for 15 years (driving two very old Lexus vehicles until I made this purchase). That having been said, their attention to detail - from making sure I know all the features and technology of the new car, to installing the i-Pass from the old vehicle for me, to having my iPhone set-up before I left the premise - was outstanding. Wish I lived closer. Then I could make use of the lifetime free car washes for my new car. More

In my search for a vehicle I had been to several dealerships in the area. Not a single one of them provided the service, honesty and welcomeness that Lexus of Naperville has provided. I was personal dealerships in the area. Not a single one of them provided the service, honesty and welcomeness that Lexus of Naperville has provided. I was personally taken care by Mr. Scott Darst and Mr. Micheal Comer, both of which exceeded my expectations. At no point did I feel like I was being "sold" a car. These men are both well versed in their area of expertise and were by far the best representatives of any car dealership that I have ever dealt with. I HIGHLY recommend Lexus of Naperville, especially Mr. Scott Darst and Mr. Micheal Comer. Their hospitality was well recognized and will not be forgotten when I am on the search for my next Lexus. More

Scott was a great salesperson had a lot of knowledge about the car I would recommend him to anyone thanks got for all your help look forward to doing business with you again thanks about the car I would recommend him to anyone thanks got for all your help look forward to doing business with you again thanks More

I walked in not planning on buying a car. The service that the employees of Lexus of Naperville provided was superb. I'm very impressed. They have earned a lifetime customer in me. When you friends or fa that the employees of Lexus of Naperville provided was superb. I'm very impressed. They have earned a lifetime customer in me. When you friends or family ask what type of car they should invest in my first and only answer is a lexus and the only place I will recommend is Lexus of Naperville. Scott Darst was a great help and definitely made the experience better. He was friendly, kind and very patient with the huge crowd I came with. More

Overall a great dealership. I as 17 at the time of buying my car. When i web to most dealerships they said "get the xxxx out of here, school boy" . When i went to lexus paul was kind and helpful. I showed up my car. When i web to most dealerships they said "get the xxxx out of here, school boy" . When i went to lexus paul was kind and helpful. I showed up the following week buying my 2006 Infiniti fx 35. I love the car and the service department is great. Highly recommend this dealership. More

We decided that it was time to buy a used care and went to probably 25 different dealers and were attacked by blood thirsty salesmen and then we went to Lexus of Naperville met Dan Foster and our opinion o to probably 25 different dealers and were attacked by blood thirsty salesmen and then we went to Lexus of Naperville met Dan Foster and our opinion of car salesmen completely changed. Dan and the staff at Naperville of Lexus was so outstanding that my wife told me "We are buying all our cars from here on out from Dan." The complete experience from vehicle selection, test drive, pricing, and closing the sale was so pleasurable and painless that I can not begin to stress how pleased I was with this car purchase. EVERYTHING WAS SIMPLY AMAZING AND EASY. More

hese guys are crooks!!! DO NOT GO HERE. I have a Black 2004 Lexus GS 300 that was not accelerating. I took it into them so that I can find out exactly what the problem is. They did a diagnostics and recei 2004 Lexus GS 300 that was not accelerating. I took it into them so that I can find out exactly what the problem is. They did a diagnostics and received 2 codes (P0102 and P0113), these are codes for Mass Air Flow Circuit Low and Intake Air Temp. They told me I need to replace the transmission. Replace the TRANSMISSION??? Gave me a quote for $9199.28. I asked them how they determined that I have a bad transmission and they said it's based on the tech driving the car. They charged me $131 and really couldn't give me anything positive about what the problem is. I searched on Craigslist for a transmission mechanic, gave him my car and asked him to diagnose it (which he did for free). He said it's NOT your transmission, it's your Catalytic converter and he can prove it by boaring out the honey comb in it. This proved there was nothing wrong with the transmission because the car ran fine (a little muffler noise but ran fine). I bought an aftermarket Catalytic converter and had him replace it. Total cost $400. I called Pete the Service Manager to tell him that they charged me for an incorrect diagnostic. He simply said that HE CANNOT REFUND MY $131.00. IT'S NOT ABOUT THE MONEY, ITS THE PRINCIPLE. If I didn't do the leg work to find out what really is wrong with my car they would have charged me $10,000 and still have the same problem with the car. More

We just drove home in our "new" car and are happy as can be. Dan Foster was great and unlike any other car dealer we have worked with. He was not pushy or overbearing. He seemed geniunely int happy as can be. Dan Foster was great and unlike any other car dealer we have worked with. He was not pushy or overbearing. He seemed geniunely interested in selling us a quality vehicle that fit our budget. It was the little things he did that really deserve some recognition. First, we were able to take the car overnight and really see how it drove and handled as well as take it to our mechanic friend to have him check it out. When we returned with a concern about the radio, Dan took the car out for a spin himself to determine the cause of the problem. He truly made sure that every concern was addressed before we agreed on a price. Dan was personable, humerous and consciencious. I would recommend this dealership and specifically Dan to all of my family and friends! More