Lexus of Naperville

I live nearly 800 miles from this dealership and this is the second vehicle I've purchased from Sal Lala. I literally purchased this vehicle over the phone. I knew exactly what I wanted and what I was prep the second vehicle I've purchased from Sal Lala. I literally purchased this vehicle over the phone. I knew exactly what I wanted and what I was prepared to pay; I called Sal and he got things rolling. Within a few weeks my vehicle arrived and I made the trip to pick it up. Having resolved all issues previously on the phone, I walked into the dealership at 1 p.m. and was on my way out by 3:15 p.m. Never have I been so pleased and satisfied with an automobile purchase. Sal is such a pleasure to work with - he's courteous, professional, competent and trustworthy. I certainly will not hesitate to call him again for future purchases. Mike Comer was also a pleasure to work with; he explained everything about my new vehicle in a way I easily understood. He helped me program my phone and radio and assured me (as Sal did) that I could always call him if I ever needed assistance. So far I haven't done that, but I know that if I do, both he and Sal will be there for me. More

Paul and Laura were very friendly and helpful, as well as patient during my lender's long process. They kept in touch and sent me any paperwork I needed, as well as made themselves available for test drives patient during my lender's long process. They kept in touch and sent me any paperwork I needed, as well as made themselves available for test drives and questions. More

Bill was the nicest finance manager I've ever met! It was late in the evening, and still he was helpful, smiling, and friendly! He gave us no BS and even cut us a deal on the warranty. He also calmed me was late in the evening, and still he was helpful, smiling, and friendly! He gave us no BS and even cut us a deal on the warranty. He also calmed me down about my concerns about driving on low profile tires :-) Thanks Bill!! George was the greatest salesman I've ever worked with. He saved a deal from going south with another salesman, and I was lucky that he picked up the phone when I called. He was so sweet, caring, and personable. He made the deal happen and around the terms and payment I wanted. I couldn't believe how easy it was to work with him! He really tried to help me in anyway possible, and he made the deal happen. I HIGHLY recommend going to George for your next car purchase or lease. He had the car cleaned, buffed where needed, and was just so kind. I'll never forget it! Thank you George for giving me my dream car and being you! More

Hani was incredibly responsive. We were buying a used car site unseen out of state. He scrutinized the car on our behalf. He was always available by phone and was quick to respond to questions. site unseen out of state. He scrutinized the car on our behalf. He was always available by phone and was quick to respond to questions. More

I have been dealing with Lexus for almost 10 yrs. and have been very, very pleased with the service I have received. Great people, great service, and especially great cars. I love Lexus! have been very, very pleased with the service I have received. Great people, great service, and especially great cars. I love Lexus! More

Terrific overall experience. Laura Krist couldn't have been more thorough and friendly. I knew what I wanted and she delivered. My entire purchase of a new vehicle took less than an hour--just the have been more thorough and friendly. I knew what I wanted and she delivered. My entire purchase of a new vehicle took less than an hour--just the way I liked it!! I would definitely recommend the dealership and Laura--in fact, I already have!! More

My sales person Laura Krist was very helpful fair and understood my needs . She was very friendly and knowledgeable about the car she was selling. If she didnt know the answer to any of my questions she understood my needs . She was very friendly and knowledgeable about the car she was selling. If she didnt know the answer to any of my questions she would be sure to get the correct answer for me. I trusted Laura to get me the best deal she could and I believe she did.Without question I would purchase another car from Laura. Also her follow up after my purchase has been great. Thankyou Laura! More

Sales representative Laura was a pleasure to work with. She allowed me to test drive many models to get a feel for what I wanted. She also allowed me to drive a used LS 430 home for the night. Although I d She allowed me to test drive many models to get a feel for what I wanted. She also allowed me to drive a used LS 430 home for the night. Although I did not end up buying a car from this dealer, I was very happy with the ambiance and of course Laura who was very accommodating and patient. More

I had a wonderful experience at Lexus of Naperville. Though I needed a new car, I typically dread the entire process due to the usually aggressive sales people and high pressure to make a decision when Though I needed a new car, I typically dread the entire process due to the usually aggressive sales people and high pressure to make a decision when I'm not ready. I haven't had a new car in 15 years (!), so I took my time finding exactly what I wanted. I worked with 5 other dealerships and Lexus of Naperville came out on top. At Lexus of Naperville I worked with Laura Krist who was the perfect blend of professionalism and fun. She kept in touch, but wasn't pushey. She truly wanted to help me select the car that best suited ME. Though the Lexus sold itself on quality, options, and resale value; Laura made the experience pleasurable. She was very informative and helpful. Bruce Johnson the finance manager was very professional and made that whole process less painful. The people at the dealership as a whole are friendly and customer service oriented. I highly recommend this dealership. More

We visited BMW, Audi, Acura and Cadillac before we purchased our Lexus. Laura's hard work, product knowledge and overall pleasant demeanor helped make it easy for us to select Lexus. The value of th purchased our Lexus. Laura's hard work, product knowledge and overall pleasant demeanor helped make it easy for us to select Lexus. The value of the ES 350 compared to other models is unsurpassed. We will recommend this dealership and Laura if any of our friends are interested in a premium car at a good price. More