Lexus of Naperville

We decided that it was time to buy a used care and went to probably 25 different dealers and were attacked by blood thirsty salesmen and then we went to Lexus of Naperville met Dan Foster and our opinion o to probably 25 different dealers and were attacked by blood thirsty salesmen and then we went to Lexus of Naperville met Dan Foster and our opinion of car salesmen completely changed. Dan and the staff at Naperville of Lexus was so outstanding that my wife told me "We are buying all our cars from here on out from Dan." The complete experience from vehicle selection, test drive, pricing, and closing the sale was so pleasurable and painless that I can not begin to stress how pleased I was with this car purchase. EVERYTHING WAS SIMPLY AMAZING AND EASY. More

hese guys are crooks!!! DO NOT GO HERE. I have a Black 2004 Lexus GS 300 that was not accelerating. I took it into them so that I can find out exactly what the problem is. They did a diagnostics and recei 2004 Lexus GS 300 that was not accelerating. I took it into them so that I can find out exactly what the problem is. They did a diagnostics and received 2 codes (P0102 and P0113), these are codes for Mass Air Flow Circuit Low and Intake Air Temp. They told me I need to replace the transmission. Replace the TRANSMISSION??? Gave me a quote for $9199.28. I asked them how they determined that I have a bad transmission and they said it's based on the tech driving the car. They charged me $131 and really couldn't give me anything positive about what the problem is. I searched on Craigslist for a transmission mechanic, gave him my car and asked him to diagnose it (which he did for free). He said it's NOT your transmission, it's your Catalytic converter and he can prove it by boaring out the honey comb in it. This proved there was nothing wrong with the transmission because the car ran fine (a little muffler noise but ran fine). I bought an aftermarket Catalytic converter and had him replace it. Total cost $400. I called Pete the Service Manager to tell him that they charged me for an incorrect diagnostic. He simply said that HE CANNOT REFUND MY $131.00. IT'S NOT ABOUT THE MONEY, ITS THE PRINCIPLE. If I didn't do the leg work to find out what really is wrong with my car they would have charged me $10,000 and still have the same problem with the car. More

We just drove home in our "new" car and are happy as can be. Dan Foster was great and unlike any other car dealer we have worked with. He was not pushy or overbearing. He seemed geniunely int happy as can be. Dan Foster was great and unlike any other car dealer we have worked with. He was not pushy or overbearing. He seemed geniunely interested in selling us a quality vehicle that fit our budget. It was the little things he did that really deserve some recognition. First, we were able to take the car overnight and really see how it drove and handled as well as take it to our mechanic friend to have him check it out. When we returned with a concern about the radio, Dan took the car out for a spin himself to determine the cause of the problem. He truly made sure that every concern was addressed before we agreed on a price. Dan was personable, humerous and consciencious. I would recommend this dealership and specifically Dan to all of my family and friends! More

I can only say good things about Sal Lala and the Dealership. They went out of their way to help make things easier in buying a Pre-Owned Automoble. They offered me a Extended Warranty on the Car but Dealership. They went out of their way to help make things easier in buying a Pre-Owned Automoble. They offered me a Extended Warranty on the Car but in no way did they pressure me to purchase it, But after thinking It over I did purchase it.. I was a Internet Buyer. The only thing I did not like was Having the full wire the dealership the money for the full purchase price, that seemed to bee the only way I could secure the Car. On the other hand Sal Lala did a Great job of looking the car over for me and I did have a Clean CarFax Report. Again I cannot say enough Good Things about Sal. Thanks Again LEXUS OF NAPERVILLE, Steve More

Lexus of Naperville has earned a life long customer. All of the staff are friendly, and professional. My sales man Scott Darst is knowledgeable, straightforward and honest. He was courteous enough to give m of the staff are friendly, and professional. My sales man Scott Darst is knowledgeable, straightforward and honest. He was courteous enough to give me a call and keep a eye on a vehicle for me until i was able to get my finances in order, he also scored me two tickets to the auto show. My girlfriend enjoyed the chocolates his daughter made for his customers. I will def, return here when I'm the market for a new vehicle, I would also refer my friends family to this dealership , and have them ask for Scott by name. Bruce and Paul are also great to work with, they gave me advice and were able to help me my finacial situation. I was surprised at the level of service i received, because i was buying a used car, not even of a Lexus make. They even let me use a Lexus loaner, while they handled a minor repair on my vehicle. For a no smoke and screen, no pressure friendly envirornment, check out lexus of Naperville. More

I purchased a used car from Lexus Of Naperville. I am very pleased how professional all the staff is. I had the pleasure of working with numerous employee's here. Everyone that I worked with was very cou very pleased how professional all the staff is. I had the pleasure of working with numerous employee's here. Everyone that I worked with was very courteous. I've purchased cars from other dealerships in the past but this one takes the cake. While servicing my car they allowed me to use a Lexus loaner even tho I had no purchased a new car. They took care of the problem with promptness and professionalism. I will def be back to purchase a new vehicle when I am back in the market. I will also pass along the positive experience I had with you guys. Keep up the excellent work!!! A big thanks to the following people : Nick Gerlak, Daryl Nelson, Mike Jones, Steve (service advisor), And to the whole staff!!!! Mike M More

Scott was by far the nicest man me and my grandfather have came across in this bussiness he was answering all questions provided us with great information and the hospitality was extrodinary I felt at ea have came across in this bussiness he was answering all questions provided us with great information and the hospitality was extrodinary I felt at ease and there was no doubt we were being taken care of.This was the definition of amazing customer service. Thanks again scott! More

Great car buying experience! Our sales rep- Hani Dolat was super friendly and very, very professional! We were very impressed by him- he really made this purchase one we feel really good about. I do have was super friendly and very, very professional! We were very impressed by him- he really made this purchase one we feel really good about. I do have to say also that the delaership itself is clean, well kept. Nice amentities- Coffee, drinks, snacks. People would walk by and smile, ask if you needed help at all. All in all we are really happy with the way we were treated by Lexus of Naperville. We would highly recommend Hani in particular to anyone we know that would be in the market to purchase a car. More