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Lexus of Naperville
Naperville, IL
1,220 Reviews
Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned Lexus, to have your vehicle serviced or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 AM - 8:00 PM
Tuesday 10:00 AM - 8:00 PM
Wednesday 10:00 AM - 8:00 PM
Thursday 10:00 AM - 8:00 PM
Friday 10:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,220 reviews
September 24, 2013
Sal assisted us with the purchase of our new GS350 and I could not have had a better experience! Sal was very friendly, helpful and made the entire process smooth and enjoyable! This is my second car purch could not have had a better experience! Sal was very friendly, helpful and made the entire process smooth and enjoyable! This is my second car purchased from Sal at Lexus of Naperville and likely many more to follow. Thanks Sal! More
by agurna2
Employees Worked With
September 19, 2013
I had the most horrific expereince from the most stuck up,un professional Salesman,extremely smart mouth person at this dealership.I'll not buy any cars from them nor would i recommend this dealer to anyo up,un professional Salesman,extremely smart mouth person at this dealership.I'll not buy any cars from them nor would i recommend this dealer to anyone.I'll definitly share this expereince with all my freinds and family.I inquired about an online offer on a car and asked if it's possible to accept my offer.I got a reply back saying you want us to discount this offer,its very unrealistic.All i did was offer what i can afford didnt ask about what you think of me.So i replied okay your loss and got a reply right back "we dont take LOSER offers - indirectly pointing fingers and saying i am a Loser !! What the heck is this guy thinking!!!!! More
by rakuptl
Employees Worked With
John walters (internet business manager)
August 23, 2013
I went in to buy a 2008 Nissan 350z. Prior to coming in Hani had contacted me and together we were able to work out a way to purchase the car. He helped every step of the way and I can honestly say withou Hani had contacted me and together we were able to work out a way to purchase the car. He helped every step of the way and I can honestly say without him I would not have been able to get the car of my dreams. I can honestly say he was the best salesman I have ever ran into. He answered each and every question of mine and kept me well informed so that I could prepare everything that the bank needed to approve me for financing. I would recommend him to any person interested in stopping by this dealership. A+++ in everything. More
by mbjorgo22
Employees Worked With
Hani Dolat
August 12, 2013
i went to this dealership to look at a used acura mdx upon arrival i was greeted by george devries a salesman. i ask about the mdx he got the key and i looked it over took it for a ride i noticed the ti upon arrival i was greeted by george devries a salesman. i ask about the mdx he got the key and i looked it over took it for a ride i noticed the tires with very little life on them left and the engine check light stating the battery or electrical system needed repair along with a belt noise. so i told the saleperson about the issues at that point i was skeptical about the vehicle but it appeared to be in good condtion otherwise. he said it had two new tires on it but that was not true. he then returned and said it was not properly inspected and needed to have the shop look at it and to come back before 1pm which i did he said it needed all new tires and they would replace them and it needed a battery and belts which they said they would replace also so i thought ok lets get a trade in value on my car and see if this is possible .Paul Cocco inspected my 2007 volvo c70 which is in really great condition i have recieved trade values from other dealers and the price they gave me was several thousand dollars below wholesale value i dont think they do a very good job of appraising trades very sloppy. George slid me the numbers i said your way off and was disturbed by the extremely low offer and there was nothing else to discuss so i left he was leaving at 1pm and must have been late for tee time at the golf course and didnt want too bother with a sale of this matter. my car has brand new tires and no issues theres was filled with flaws . i was amazed the way they handled the whole process like who cares if we sell another car and i left. paul did call me back after i called to complained of the sloppy appraisal saying we will take a second look at the offer and there is nothing to compare it too ?? and its a hartop convertible telling me they will have a hard time selling it ?? not a great sales pitch after the damage was done just pretty unfair i would say i would not consider lexus of naperville and give them fair to low rating for customer concerns and service think twice before buying at this dealership at least on used dont know about new More
by lcop217
Employees Worked With
July 20, 2013
I could have not been more pleased! A very enjoyable car buying experience. Sal was courteous, professional, knowledgeable and informative about the car. Sal has followed up with me to make sure I was com buying experience. Sal was courteous, professional, knowledgeable and informative about the car. Sal has followed up with me to make sure I was completely satisfied with the purchase. Any questions or requests were met in a timely manner. Sal went above and beyond what was necessary to make me a very satisfied customer. I would highly recommend Sal and Lexus of Naperville. Sal is definitely an asset to the Lexus and the dealership. More
by dianebender2010
Employees Worked With
July 17, 2013
What a fantastic experience @ Lexus of Naperville! Hani Dolat is THE best car professional we have ever dealt with. Is it because he is a Lexus representative, or, is it because he deals with high quality Dolat is THE best car professional we have ever dealt with. Is it because he is a Lexus representative, or, is it because he deals with high quality and luxurious vehicles? It is a combination of both AND he is a GENUINELY great person to talk to and deal with. We came in there to test drive a used Lexus expecting to get the "run around" in negotiations. We were surprisingly wrong! Hani dealt with us in a manner so professional and did not spend time "talking with the manager in the back". He gave us a price and we countered it and Lexus met our price! How simple is that? Definitely NOT the "old school" way of doing business. After making the purchase and finalizing the paperwork, (which, by the way, took only approximately 10 minutes since we had our own financing) Hani spent an hour with us going over the details on how to operate the intricacies of our "new to us" used Lexus. What a refreshing way to do business! We are looking forward driving our "new to us" Lexus and future visits to the dealership since they are providing free car washes to customers that purchase from them. Kudos to Lexus of Naperville for snagging Hani Dolat to their dealership. Quite an asset! My wife even commented, "Pretty soon, Hani, you will be managing this dealership!" Thank you Lexus of Naperville. More
by IrishLaqui
Employees Worked With
Hani Dolat
July 09, 2013
Bought my car in May 2013. Lots of fun but the technology is "too much" for me. Michael Comer has been a huge help teaching me all the bells and whistles. I am on my way to making the nav do eve technology is "too much" for me. Michael Comer has been a huge help teaching me all the bells and whistles. I am on my way to making the nav do everything it is designed to do. I bought my car because a neighbor raved about the dealership and now I see why. I would absolutely pass along my endorsement for Lexus of Naperville. More
by Cinderella2013
Employees Worked With
June 22, 2013
This was my first Lexus purchase and first experience buying a car from Lexus of Naperville. Simply put from the initial meeting with my sales person, the dealerships evaluation of my used car trade in, buying a car from Lexus of Naperville. Simply put from the initial meeting with my sales person, the dealerships evaluation of my used car trade in, the fairness of the car price, their "no pressure" approach to the customer and the incredibly thorough experience picking up my Lexus RX350.... it was a completely enjoyable experience. I have purchased half a dozen cars and never once would i have said that statement in any previous car purchase. I would most definitely buy a Lexus from Lexus of Naperville again! More
by tomclewett
June 12, 2013
Went in for tire rotation and see how to install bike rack. Our service consultant was do helpful and our service tech was very patient with us on showing us how to install our bike rack Kudos to both Ci rack. Our service consultant was do helpful and our service tech was very patient with us on showing us how to install our bike rack Kudos to both Cindy and Aaron Lexus should be proud to have two great employees More
by Nanainfla
Employees Worked With
Cindy Wilson & Aaron
