Lexus of Naperville

A PERSONAL TOUCH Purchased in 2013 my first Lexus after a few other everyday drivers. This car is by far the best of any car in the 40 to 50 price range, it is the Le Purchased in 2013 my first Lexus after a few other everyday drivers. This car is by far the best of any car in the 40 to 50 price range, it is the Lexus ES model . Since driving the car I have hit a few problems, tech issues not broken parts. The phone had pairing issues with the car AT&T. The 2nd issue was with Sirus radio weather. While driving it showed red in color on my screen for 4 plus days while the sun was shinning. Found out it was not suited for my year and model. Both of these issues have been handled by Andrew Farraher and his partner Mike Comer. Andrew and Mike both have worked with me on everything since my garage door pairing done by Mike at my house. Phone pairing problems fixed by Andrew. These two tech supports are the best Lexus of Naperville could have. I do have great respect for both of these gentlemen. Lexus of Naperville is lucky and wise to have them in close support of new customers. The love and work ethic shows. The Lexus badge when seen plants a quality image from its past reviews and present following. Sirus, Comcast, AT&T have not been very kind to me and lack my respect, with people like Andrew and Mike Lexus will stay atop for the masses. Good luck....Jack B. More

Sales and Delivery exceeded my expectations Chris was exceptional and the only reason that I opted to purchase two new cars. I had many other options to choose from however after being in sales Chris was exceptional and the only reason that I opted to purchase two new cars. I had many other options to choose from however after being in sales my entire adult life, I went with the person that most wanted to earn my business. My wife said that Chris makes her feel like a celebrity and it was the "coolest" car buying experience that we've had. After the sale, May, went above and beyond and stayed late to ensure that I knew all the bells and whistles of my new Lexus. She also has been extremely helpful and welcoming everytime I've been in the dealership since. More

Blatant lack of integrity After being promised that the online price advertised would be honored, my wife and I made the long drive to check out an RX350. The sales assistant After being promised that the online price advertised would be honored, my wife and I made the long drive to check out an RX350. The sales assistant was so insistent the price would be honored that we even took the car home overnight. Upon making the long trip again to finalize the deal the sales manager just said "sorry I'm not going to honor the price". This slug was willing to turn the sales assistant into a liar rather than act with integrity. The difference? A couple thousand dollars. BEWARE! This man will lie, cheat and steal. He is the epitome of a used car salesman. What an embarrassment to Dan Wolf Automotive. I feel bad for the sales assistant he threw under the bus. But I really feel bad for whomever listed the vehicle for the apparent wrong price, for I'm quite sure this sorry disgrace will feel the need to exact his pound of flesh in some belittling, misogynistc manner. He's just that kind of guy. More

New car Great experience great price. Very professional staff. Would recommend you go here for a car again. Thanks for great experience Hani! Hope to deal wi Great experience great price. Very professional staff. Would recommend you go here for a car again. Thanks for great experience Hani! Hope to deal with you again in future More

Good Experience Overall good experience especially for someone who has not had a car note in 10 years. The salesperson was very knowledgeable about the Rx 350 and rev Overall good experience especially for someone who has not had a car note in 10 years. The salesperson was very knowledgeable about the Rx 350 and reviewed all it's functions with me. The finance person was able to get me a lower rate than what my bank offered. More

The Right Car I was interested in purchasing a hybrid car. Hani was just the right person to help me and walk me through the process. He was most helpful in providi I was interested in purchasing a hybrid car. Hani was just the right person to help me and walk me through the process. He was most helpful in providing information for me to decide on the features that met my needs and came closest to my budget. My experience purchasing my first Lexus was smooth and without pressure. Hani was informative and provided a knowledge base for us to make the best decision in purchasing my ES300Hybrid. I have been very happy with my choice of cars. More

Fantastic in every way!!! This dealership has it all. From friendlyness, cleanliness, accomadating, greatly priced and variety. this dealership doesn't stop at the sale! Everyo This dealership has it all. From friendlyness, cleanliness, accomadating, greatly priced and variety. this dealership doesn't stop at the sale! Everyone I talked to was friendly and was very genuine. I was helped from price to charging my iphone. It turned my whole outlook of sales people and car buying from a hassle, and hustling to a great experience. I was a walk in. Actually had an appointment with another dealership (that I didn't even bother to go to after stopping here) I had just gotten in an accident, and was afraid that I wouldn't be approved for a loan with my credit. I was still helped, and taken care of. Hani (sales), knew exactly what he was talking about, and answered all the questions I had. He even kept my spirits high while I waited for approval. When I finally got my gorgeous, well kept, luxurious Lexus, Hani even helped me connect the vehicle's Bluetooth to my iphone, and explained everything about the sweet things in/on the vehicle - even tho it was late at night. Then after I had driven away, I was called the next day to be told that I had received an opportunity to have a lower monthly payment. Bruce continued to look out for me, even after the sale was final. When you go to this dealership you will feel like you made great friends, not just a great car. Go make a great friend!!!! More

Great experience Went to look for 2014 CT200H, and met with Sal Lala. He is your guy let me tell you that!. Great experience and they will work with your budget. "GQ" Went to look for 2014 CT200H, and met with Sal Lala. He is your guy let me tell you that!. Great experience and they will work with your budget. "GQ" More

Great Experience - Scott Darts was Fantastic Scott Darst was a true professional, very informative and great to work with. This was our first Lexus and the experience from when we walked in the d Scott Darst was a true professional, very informative and great to work with. This was our first Lexus and the experience from when we walked in the door through negotiations and the training of how to use the technology in the car was top notch. Everyone we worked with was fantastic and made the whole purchasing car experience enjoyable. I expect to buy our next car at the Lexus of Naperville. Thank You Scott. More

Wonderful buying experience at Lexus of Naperville! We looked at BMW, Audi, Mercedes, Toyota. But when we arrived at Lexus, met Scott Darst, and test drove the RX350, we were finished shopping around - We looked at BMW, Audi, Mercedes, Toyota. But when we arrived at Lexus, met Scott Darst, and test drove the RX350, we were finished shopping around - the RX350 was exactly what I had been looking for. Scott was a wonderful salesman - no pressure, friendly, knowledgeable, accommodating. Our new car arrived on his day off, but he came in just so we could have our car that same day. We highly recommend Scott if you are looking for a car salesman you can trust. From our first visit to when we drove our new car off the lot, everyone was friendly and helpful. Bill Cranley made the financing portion of the transaction easy and even fun! More