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Lexus of Montgomery - Service Center

Montgomery, AL

4.6
136 Reviews

136 Reviews of Lexus of Montgomery - Service Center

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January 26, 2023

Mr. Bots is Davis did an excellent job taking care of our services on our car. He was very polite and courteous. Got us out in a reasonable time. More

by Willie Wright
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Botavis Davis
Jan 26, 2023 -

Lexus of Montgomery responded

We're elated that our team offered attentive, welcoming, and timely service, Willie! Thanks for choosing Reinhardt Lexus. Safe travels, and we look forward to your next visit!

January 25, 2023

Everyone is always courteous. Kevin Trest, service rep, was courteous, knowledgeable and professional an “Awesome” service rep. More

by bamachief1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Trest
Jan 25, 2023 -

bamachief1 responded

Kevin Trest, service rep, was courteous, knowledgeable and professional an “Awesome” service rep.

Jan 26, 2023 -

Lexus of Montgomery responded

Thanks for this great commendation of one of our team members. Kevin will appreciate your kind words.

January 18, 2023

Professional Customer Service Department, Took care of my issue and made sure I was taken care of More

by AlIndy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brooke
Jan 18, 2023 -

Lexus of Montgomery responded

We are grateful to have your business. Thanks for taking the time to leave us a review! - The Reinhardt Lexus Team

December 22, 2022

This dealership has performed excellent service on many visitations. I would highly recommend this dealership to friends. More

by teachbrown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brooke Ric
Dec 22, 2022 -

Lexus of Montgomery responded

We’re glad we could deliver a 5-star experience. Thanks for working with us here at Reinhardt Lexus.

December 15, 2022

My service was excellent but, a three hour wait is not acceptable. I made an appointment a week ahead of time and certainly did not expect to wait that long. Jericho checked with sevice department sever More

by VanhcarterBuddy
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jericho
Jan 04, 2023 -

Lexus of Montgomery responded

Thank you for the review! We strive to deliver efficient and accommodating service, and we apologize for your visit taking longer than anticipated. We will be sure to use this feedback to improve our practices in the future. If there is anything more we can do to assist you or better your visit, please feel free to reach out. Best, Todd Stratton - Service Manager - 334-270-0605

December 15, 2022

Great sales staff when I brought this vehicle for my wife last Christmas and the superb customer service has continued! It is obvious that Reinhardt Lexus really cares for their customers. More

by mwaters
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angelo Mellos, Kaylynn Wade, Kati Crozier,Jericho
Dec 15, 2022 -

Lexus of Montgomery responded

Thank you for the great review! We are so glad to hear that you had such a successful service experience working with the Reinhardt Lexus team. Drive safely, and we hope to see you back again down the road!

December 04, 2022

I’m a fairly new Lexus owner. Each time I’ve taken my vehicle in for servicing, the staff (from the person that greets to to the service professional) has been courteous and respe More

by GDSmith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Boartavis Davis
Dec 04, 2022 -

Lexus of Montgomery responded

It makes our day to hear that our team at Reinhardt Lexus always provides you with the high-end service you deserve! Thank you for this lovely review, and we can't wait to assist you again in the future!

December 04, 2022

Premier dealership in Montgomery. Highly ethical culture from founder Jim Reinhardt. Two great product lines. Appreciate the call from the tech/mechanic explaining the problem with he More

by Judgewkw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandt Schroeder, Jake Melton
Dec 05, 2022 -

Lexus of Montgomery responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with Jim and the Reinhardt Lexus team. Drive safely, and we hope to see you back again down the road!

November 28, 2022

Blue is fantastic, he taught me so much about destination assist and several other tidbits of information that I didn’t have any knowledge of. Blue is an asset to Reinhardt Lexus. More

by Hwillis32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Blue Smith
Nov 29, 2022 -

Lexus of Montgomery responded

Thank you for taking the time to review us! We are thrilled to hear that you had a successful service experience working with the Reinhardt Lexus team. Drive safely, and we hope to see you back again down the road!

November 16, 2022

The service is impeccable. Brooke is very accommodating. Finished in a very timely manner and provided a loaner car. Overall great experience More

by djc331
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brooke
Nov 16, 2022 -

Lexus of Montgomery responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with Brooke and the Reinhardt Lexus team. Drive safely, and we hope to see you back again down the road!

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