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Lexus of Montgomery - Service Center

Montgomery, AL

4.6
136 Reviews

136 Reviews of Lexus of Montgomery - Service Center

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August 13, 2024

When I received my vehicle back from getting a oil change my valuables were gone. After attempting to notify management multiple times in person and via phone, He failed to make any form of communication to More

by AlexC
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
BRANDT SCHROEDER
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2024 -

Lexus of Montgomery responded

Alexander, this is concerning to hear. We take such matters very seriously and apologize for any distress caused by the lack of communication and missing valuables. We would like to personally address this issue with you as soon as possible. Please reach out to my manager at your earliest convenience so we can resolve this matter appropriately. Thank you. Contact information: Kyle Riggs - Customer Relationship Manager - (334) 272-7147

July 23, 2024

The facility is comfortable and conveniently located. The staff is friendly and efficient. The check in time was a bit slow. More

by ghclay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept.
Jul 24, 2024 -

Lexus of Montgomery responded

Ghclay, thanks for the feedback! We're glad you found our facility comfortable and our staff friendly at Lexus of Montgomery. We'll work on improving check-in times to enhance your experience further.

July 20, 2024

Just stopped by to have my battery checked, and Boartavis took very good care of me and worked me right on in and got me out at a timely manner, thanks to Boartravis and team keep up the good work More

by Lexie Latson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MARK HARMANN
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2024 -

Lexus of Montgomery responded

Lexie, we're delighted to hear that Boartavis and the team at Lexus of Montgomery provided you with excellent service. Thanks for sharing your experience!

July 15, 2024

Katie, kept me informed of the progress on my vehicle during the entire time. She was very courteous and professional. More

by lcobb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie James Service Consultant
Jul 15, 2024 -

Lexus of Montgomery responded

We're delighted to hear that Katie provided excellent communication and service during your visit at Lexus of Montgomery. Thank you for sharing your positive experience!

July 03, 2024

The service I received on a recent visit was not the excellent service I had received in the past. I had a tire issue and they checked the wrong tire and did not check all tires although they indicated More

by emily.ellis41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
MARK HARMANN
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2024 -

Lexus of Montgomery responded

Thank you for sharing your experience. It's disappointing to hear that our service didn't meet the high standards you've come to expect from us, and I apologize for any inconvenience or confusion caused during your visit. We're glad Kevin was able to assist eventually, but we understand how frustrating this must have been. If you'd like to discuss this further or share any additional information, please reach out at your convenience. Thank you, Kyle Riggs - Customer Relationship Manager - (334) 272-7147

Jul 08, 2024 -

emily.ellis41 responded

Thanks for your response! The new management needs to carefully monitor their service if they want a profitable dealership!

May 15, 2024

The price of their vehicle services and the customer service is why I continue to return. More

by bullskating
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Botarvius
May 15, 2024 -

Lexus of Montgomery responded

Thank you for your confidence in Lexus of Montgomery, and for your business. We are grateful to have you as a customer!

May 07, 2024

Hello and Great Day! Mr. Boartavis has done a superb job assisting me with my car. He was very attentive, assertive, polite, patient and understanding to my needs!!! More

by Ms. Robinson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Boartavis Davis received 5 star….
May 07, 2024 -

Lexus of Montgomery responded

La’Trena, we're delighted to know that Boartavis was able to provide you with the excellent service we strive for at Lexus of Montgomery. We appreciate your kind words and look forward to assisting you again in the future!

May 07, 2024

Worst dealership ever. They wont back their warranty and its always a hassle. Dont recomend! More

by brown.jeff250
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandt Schroeder
May 07, 2024 -

Lexus of Montgomery responded

I sincerely apologize for any miscommunication regarding your warranty. We strive to deliver a seamless and transparent experience for our guests, and it is never our intention to mislead them. I would appreciate the opportunity to speak with you to see what I can do to help straighten things out. I will search for your contact information, but in case I am unable to locate it, please feel free to give me a call. Thank you, Kyle Riggs - Customer Relationship Manager - (334) 272-7147

April 20, 2024

Employees are professional and courteous. Work was done quickly and thoroughly. Overall pleasant experience. Will definitely continue to use this dealership. More

by Catherinecook
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Apr 22, 2024 -

Lexus of Montgomery responded

Catherine, we're glad to know you had a pleasant experience with our team at Lexus of Montgomery. We appreciate your kind words and look forward to serving you in the future!

March 17, 2024

I like the service department they have been doing a good job. Appreciate the support I have received More

by BB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary from the service department
Mar 18, 2024 -

Lexus of Montgomery responded

We're glad to know our service department at Lexus of Montgomery has been able to provide you with the support and quality work that you deserve. Thanks for sharing your experience!

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