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Lexus of Montgomery - Service Center
Montgomery, AL
136 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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136 Reviews of Lexus of Montgomery - Service Center
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September 25, 2019
service and recall SHE KEPT ME INFORMED ON THE PROGRESS OF THE SERVICE AND WAS CONSTANTLY CHECKING ON THE CARS STATUS FOR ME. SHE INFORMED ME WHAT TO EXPECT AT MY NEXT S SHE KEPT ME INFORMED ON THE PROGRESS OF THE SERVICE AND WAS CONSTANTLY CHECKING ON THE CARS STATUS FOR ME. SHE INFORMED ME WHAT TO EXPECT AT MY NEXT SERVICE BOTH IN APPROXIMATE TIME AND COST. More
by Bill
Employees Worked With
BROOKE RAUCCIO
September 15, 2019
Incredible Dealership By far, Reinhardt Lexus is "in a league all their own." The most exceptional Service Deparment of any dealership I have ever dealt with. All of their By far, Reinhardt Lexus is "in a league all their own." The most exceptional Service Deparment of any dealership I have ever dealt with. All of their personnel are friendly, courteous, helpful, and knowledgeable. From the minute you drive in, you are warmly greeted. You immediately sense the competence of their personnel and you realize that your vehicle is in "good hands." Every aspect of this dealership leaves you with that same sense of competence......and confience! More
by Ed
Employees Worked With
Brooke Rauccio. , Jake Melton
August 31, 2019
Best Lexus Dealership...period! Scheduled appointment with Donald at the Collision Department to bring our 2019 RX 350L, to have side molding installed. Donald truly make you feel li Scheduled appointment with Donald at the Collision Department to bring our 2019 RX 350L, to have side molding installed. Donald truly make you feel like part of the Reinhardt Lexus family. Very friendly, courteous, kind and respectful. Told me exactly the best time to bring the RX in and estimated how long it would take. Installed was completed exactly as expected and the quality of work was the best ever! Certainly will drive the 90 miles Southwest to Reinhardt in the future, even though another dealer is closer. Highly recommend Reinhardt Lexus. Kudos to the Donald and the Collision Department! More
by Waymon8062
Employees Worked With
Donald
August 22, 2019
The best service! I have dealt with a local dealership for the last 4 or 5 years and just got use to terrible service. When we decided to purchase from Reinhardt, it wa I have dealt with a local dealership for the last 4 or 5 years and just got use to terrible service. When we decided to purchase from Reinhardt, it was like a breath of fresh air. I feel like a VIP every time I speak to someone. We are definitely a Reinhardt family now! More
by Jamhtchtt
Employees Worked With
Kevin Trest
July 18, 2019
Reinhardt Lexus Great service department! Kevin Triest makes it seamless! This is my 4th Lexus and from sales (Mark Harmann) to service I have never been disappoint Great service department! Kevin Triest makes it seamless! This is my 4th Lexus and from sales (Mark Harmann) to service I have never been disappointed. More
by realtordeb
Employees Worked With
Kevin Triest Mark Harmann
February 23, 2019
Service call Since we relocated to the Auburn area I've been getting my cars serviced at Reinhardt. I'm very pleased with the service and friendliness of all the Since we relocated to the Auburn area I've been getting my cars serviced at Reinhardt. I'm very pleased with the service and friendliness of all the employees. Will be taking my car back. More
by john65
Employees Worked With
Brandt Schroeder
November 15, 2018
NIGHTMARE!!!!!!!!! Horrible service" - Craig In May we were involved in an accident while visiting Montgomery. With our brand new Lexus ES 350 we chose Reinhardt Lexus. Horrible service" - Craig In May we were involved in an accident while visiting Montgomery. With our brand new Lexus ES 350 we chose Reinhardt Lexus. BIG MISTAKE. Not only did they keep our car 6 weeks they now refuse to reimburse us $500 of our rental car expenses. When we finally got our car the end of June it looked ok. By August the front bumper was sagging and the under carriage fell off. The manager, Russell will not return numerous calls and FAX. AVOID!!! More
by Craig
Employees Worked With
Russell
October 31, 2018
Excellent - Prompt - Friendly - Helpful Brook Rauccio helped me get set up. All the people in the service department were friendly and said good morning. The work was done promptly and with Brook Rauccio helped me get set up. All the people in the service department were friendly and said good morning. The work was done promptly and without delay. They alerted me to some other issues that needed to be repaired - brake issues that had not yet showed up in my driving. They even vacuumed and washed my car! I love the people at Reinhard! More
by Patti
Employees Worked With
Brook Rauccio
October 17, 2018
Bad experience I came in for a front end alignment the end of last year (nothing wrong (PREVENTIVE MAINTENANCE). I had to come back two times after that in a 3 mon I came in for a front end alignment the end of last year (nothing wrong (PREVENTIVE MAINTENANCE). I had to come back two times after that in a 3 month time frame because of my car pulling or wearing tires. The service manager got involved and told me that all Lexus LS460 wear tires after my third visit. Okay I went back for servicing again this month and they recommended that I need to replace two tires ,one of them worn out to the wire. I took the my car to another tire shop to have tires put on but my lock were missing out of the glove box. The only people that have did rotations or put tires on my car is Reinhardt Lexus. I called the service manager twice and I have not heard from him yet. I just wanted to address some concerns maybe he will be there on my next visit. More
by bossman1621
Employees Worked With
John
September 13, 2018
Outstanding My service rep Kevin meets me promptly and then I enjoy your pleasant waiting area where I catch up on reading your up to date magazines while drinkin My service rep Kevin meets me promptly and then I enjoy your pleasant waiting area where I catch up on reading your up to date magazines while drinking great coffee. I guess the best thing I can share is that I told everyone I had a conversation with yesterday what a pleasant experience It was to have my car serviced. The service was timely again Kevin escorted me to my car after replacing battery I. My key gob. More
by Vice President
Employees Worked With
Kevin Treast
