Back

Lexus of Montgomery - Service Center

Montgomery, AL

4.6
136 Reviews

136 Reviews of Lexus of Montgomery - Service Center

Sort by
December 24, 2024

I received excellent service in a timely manner, Latasha got me in and out quicker than I expected. More

by Mr Roach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MARK HARMANN
5.0
This rating includes all reviews, with more weight given to recent reviews.
BRANDT SCHROEDER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Latasha,
Dec 25, 2024 -

Mr Roach responded

I received excellent service in a timely manner, Latasha got me in and out quicker than i expected.

Dec 26, 2024 -

Lexus of Montgomery responded

Latasha will appreciate the kudos! Thanks for sharing your experience working with our efficient team at Lexus of Montgomery.

December 11, 2024

Katie was very rude and provided the worse service I’ve ever received from Lexus. I think she can use lessons or mentoring in customer service and how to speak to clients. In addition, it has been diffic More

by vgriffin08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Katie in Service
Dec 11, 2024 -

Lexus of Montgomery responded

I'm sorry to hear about your experience with our service. We strive for excellent customer care, and it's clear we fell short this time. I appreciate you bringing this to the attention of the service manager, and we're committed to resolving these issues promptly. If there's anything else you'd like us to address or discuss further, please feel free to reach out directly. Thank you, Kyle Riggs - Customer Relationship Manager - (334) 272-7147

December 10, 2024

Katie is the best service coordinator and very knowledgeable informative caring person. Thank you Katie More

by prhodes2674
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie James
Dec 10, 2024 -

Lexus of Montgomery responded

We're delighted to hear that Katie provided such excellent service at Lexus of Montgomery! Thank you for sharing your positive experience with us.

November 21, 2024

Good experience. Nice, professional, friendly, courteous, and knowledgeable staff. Accurate pricing. Great accommodations. Highly recommended. More

by Darrell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Boartavis Davis
Nov 21, 2024 -

Lexus of Montgomery responded

Darrell, we're delighted to hear you had such a positive experience with our team at Lexus of Montgomery. Thank you for recommending us and highlighting the professionalism and friendliness of our staff!

November 15, 2024

I had a 100,000 mile service done on my car and they serviced it perfectly. The service representative, Robert, was very helpful and explained everything exactly, as well as had it completed on my time More

by joy.lloyd.faulkner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
Nov 18, 2024 -

Lexus of Montgomery responded

We're delighted to hear that Robert and the team at Lexus of Montgomery provided such a thorough service experience for your 100,000-mile check-up. Thank you for trusting us with your vehicle's care!

September 25, 2024

Absolutely fantastic Great service Everyone is always professional and helpful Thanks for all you do. More

by 125dskinner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Boartavis
Sep 25, 2024 -

Lexus of Montgomery responded

Thank you for the wonderful feedback! We're delighted to hear that our team at Lexus of Montgomery provided fantastic service. We appreciate your support and look forward to serving you again!

August 31, 2024

Lexus Dealer ship in Montgomery is always professional and respectful of your time. Information is always explained fully with back up documentation. A special thanks again, to Boartavis. He's always frie More

by wheelermonique59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TONY GIBSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Boartavis
Sep 03, 2024 -

Lexus of Montgomery responded

Thank you for the wonderful feedback! We're delighted to hear that Boartavis and our team at Lexus of Montgomery provided such a professional and accommodating experience. We look forward to serving you for many years to come!

August 31, 2024

Love my Lexus still after 2 1/2 yrs! I have always had a very satisfactory experience each time I go back to be serviced! Staff is always friendly and very helpful! More

by hendersontimray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaidyn
Sep 03, 2024 -

Lexus of Montgomery responded

Ray, we're delighted to hear that you're still loving your Lexus after 2.5 years and having great experiences with our team at Lexus of Montgomery! Thanks for sharing your positive feedback!

August 26, 2024

Very pleasant atmosphere, customer service is absolutely the most friendliest and attentive to our needs!! More

by Mattie Gomillion
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
BRANDT SCHROEDER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaidyn, service department
Aug 26, 2024 -

Lexus of Montgomery responded

Mattie, we're delighted to hear you enjoyed the atmosphere and customer service at Lexus of Montgomery! Thanks for sharing your experience with us.

August 16, 2024

Lexus of Montgomery is a dealership that values their customers and always go above and beyond to ensure the best service. I wouldn’t take my vehicle anywhere else but there. More

by carterconsondra89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Boartavis
Aug 16, 2024 -

Lexus of Montgomery responded

Thank you for the wonderful feedback! We're delighted to hear that Lexus of Montgomery has earned your trust and loyalty. We look forward to continuing to provide exceptional service for all your vehicle needs!

1
...