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Lexus of Montgomery
Montgomery, AL
573 Reviews
Thank you for making your way to Lexus of Montgomery, your certified Lexus dealer in Montgomery serving drivers throughout the surrounding areas. At our dealership, you’ll find a solid selection of new Lexus for sale, as well as a carefully inspected lineup of pre-owned vehicles. Whether you are searching for a new Lexus in Birmingham or a quality used model, expect customer service that exceeds your expectations! It is our job and our delight to provide drivers throughout the region with the exceptional buying experiences they deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 573 reviews
August 28, 2023
Kaylynn at Lexus Montgomery always goes above and beyond to make sure Lexus customers are comfortable and happy. Recently I emailed Kaylynn to schedule my car maintenance. Kaylynn responded to my email quic to make sure Lexus customers are comfortable and happy. Recently I emailed Kaylynn to schedule my car maintenance. Kaylynn responded to my email quickly and scheduled my car maintenance, all while at home in her bed SICK! Kaylynn cares about the customers. She goes above and beyond to show people that they are appreciated. Thanks Kaylynn for making my Lexus experience a great experience. More
by Missy Byrd
Employees Worked With
Kaylynn
August 22, 2023
We just purchased our third Lexus from this dealership. We are always treated respectfully and fairly. The reason we keep coming back is because Mark Harmann. Mark is more of a facilitator than a salesm We are always treated respectfully and fairly. The reason we keep coming back is because Mark Harmann. Mark is more of a facilitator than a salesman, although he is a professional at his job, he's become more friend than salesman to us. Mark will tell you straight; he's knowledgeable of the Lexus products and handles the deal efficiently. As long as Mark is working at Lexus of Montgomery, we won't buy a car from anyone else. Honesty, integrity. More
by Jim & Nancy Tadlock
Employees Worked With
Mark Harmann
August 22, 2023
Mark was so patient (I drove from out of town) and helpful. From test drive to negotiation….I was really impressed by how comfortable I felt being there!!! Ramona was excellent at explaining all the helpful. From test drive to negotiation….I was really impressed by how comfortable I felt being there!!! Ramona was excellent at explaining all the “paperwork” process!! Her desktop signing was a breeze ❤️ ~ I truly ‘appreciated’ my experience ~ *So much so that I will be driving back to them to have my LX570 maintained More
by amberhollow5
Employees Worked With
Mark Harmann and Ramona King
August 19, 2023
Took my GX460 in for 42 month service. Kevin was my service advisor and as always he took care of all my requests. Was in and out in no time Kevin was my service advisor and as always he took care of all my requests. Was in and out in no time More
by lcobb
Employees Worked With
Kevin Triest
August 19, 2023
My salesman Anthony Hooks went for a test drive with us explained everything I ask about and made the sale .Very knowledgeable about Lexus and represented them well. explained everything I ask about and made the sale .Very knowledgeable about Lexus and represented them well. More
by Anton
Employees Worked With
Anthony Hooks five star !, Brandt Schroeder
August 18, 2023
Ordered a 2024 Lexus NX 350h back in March on our way home from Florida to Indiana. We live in Indiana and made the 13 hour round trip to Montgomery to pick it up in June. Customer service was literall home from Florida to Indiana. We live in Indiana and made the 13 hour round trip to Montgomery to pick it up in June. Customer service was literally NON-EXISTENT after the sale. Interior cream-colored upholstery was stained with dark smudges and fingerprints along both A pillars and the headliner. Umpteen phone calls and texts unreturned from both the sales manager and other employees/management. they made no attempt to make it right. Do yourself a favor and order from any other Lexus dealership even if you have to wait a little bit longer to get your vehicle. I promise you’ll be so glad you did. The dealership sold between the time we placed the order and the time we picked it up so maybe that has something to do with the poor customer service. Regardless, this was the worst car buying experience we’ve ever had. In fact, it’s the worst customer experience my husband and I have ever had on any larger ticket purchase. More
by jlh
Employees Worked With
Donni Crozier, Brandt Schroeder
August 18, 2023
Worst customer service since the new owners took over. Refuse to return calls and give up dates as to the status of our vehicle which they have had for more than a month. We have been given the run around Refuse to return calls and give up dates as to the status of our vehicle which they have had for more than a month. We have been given the run around from the general manager, service dept and corporate . Go elsewhere More
by Lulu
Employees Worked With
Jake Melton
July 31, 2023
Awesome experience! Found a great deal on a 2022 RX350. Mark was pleasant and easy to work with! Well worth the drive from New Orleans Found a great deal on a 2022 RX350. Mark was pleasant and easy to work with! Well worth the drive from New Orleans More
by hlpper
Employees Worked With
Mark Harmann
