Lexus of Montgomery

Toyota purchase Easy to work with but did not like the fiancé mangers sale of extras. Salesman had no pressure and let us decide when we were ready to buy Easy to work with but did not like the fiancé mangers sale of extras. Salesman had no pressure and let us decide when we were ready to buy More

Very good service I have shopped for cars at other Lexus dealerships including the "legendary JM Lexus" in Fort Lauderdale. While nothing rivals that dealerships facil I have shopped for cars at other Lexus dealerships including the "legendary JM Lexus" in Fort Lauderdale. While nothing rivals that dealerships facilities, I have always found better service, nicer folks, and better pricing from Reinhardt in Montgomery. In fact, my last three Lexus vehicles were purchased there from Skip Mainor- great salesman. Service is great, especially in the new facility. I called Saturday morning to see if they could squeeze me in. Next thing I know, car is finished and I'm on my way. Good folks- great service. More

Service The service consultant returned my call in a timely manner. The appointment was scheduled quickly and met all my needs. The service appointment went v The service consultant returned my call in a timely manner. The appointment was scheduled quickly and met all my needs. The service appointment went very well...... More

As always, an excellent experience. A class organization. All contacts with Reinhardt are always first class. From the person who answers the phone to the service rep you deal with, they are polite, knowledg All contacts with Reinhardt are always first class. From the person who answers the phone to the service rep you deal with, they are polite, knowledgeable and always willing to help in any way. More

Hassell free Easy to schedule service, did not take up my day. Treated like they wanted my business. Loaner car was clean and ready for me when I got there. Easy to schedule service, did not take up my day. Treated like they wanted my business. Loaner car was clean and ready for me when I got there. More

Most Reliable The Service at Reinhardt is the most experienced and helpful service team.Always courteous and prompt, completing and taking care of our needs. Alway The Service at Reinhardt is the most experienced and helpful service team.Always courteous and prompt, completing and taking care of our needs. Always explain the situation and meet our needs while vehicle is being services. More

Pleasant experience We called and confirmed that the car we found online was available. We drove 2 hours to the dealership and found a very courteous salesman waiting for We called and confirmed that the car we found online was available. We drove 2 hours to the dealership and found a very courteous salesman waiting for us. He wasted no time getting the car to test drive. We felt that a fair price was negotiated quickly. More

Service Beyond Always good experience at dealership. Employees very attentive and interested in customers. Services explained as well as pricing very thoroughly. Nic Always good experience at dealership. Employees very attentive and interested in customers. Services explained as well as pricing very thoroughly. Nice new facilities add to customer experience. More

BEWARE! BEWARE! Biggest Scam I have ever had pulled on me I recently negotiated a purchase on a NEW 2016 Lesus LS 460 from Reinhardt Lexus of Montgomery. The day before I was to leave to drive up and get my I recently negotiated a purchase on a NEW 2016 Lesus LS 460 from Reinhardt Lexus of Montgomery. The day before I was to leave to drive up and get my new Lexus I was told that they had sold the unit I was going to purchase. They did have another car just like with two additions on it I could get. I said I did not need locking lugs nor a net for the trunk and would not pay extra. I was called back and told they would not charge these items. We went to Montgomery met with Mark Harmann and closed the deal. We went into a room with another lady and did the paperwork and I wrote a check for the full price we had bargained on for our NEW Lexus. After that Mark took us out to show us how to operate our NEW Lexus. In so doing and explainning the mileage of 191 see were then told that this car had been used in a Golf Tournament. So our NEW Lexus wasn't, it was a used car that had never titled and Reinhardt Lexus had our money. The price we settled on a new car now became a car Lexus of America had discounted to the dealership but we were taken for $5,000. I drove the vehicle home and parked it my garage and have never driven it since. I have filed a complaint with the Attornies of Alabama and Florida over what I consider to be a Bait and Switch and also illegal as the window sticker was removed and never given to us. I had to title this vehicle due to penalties and the lady at our Tag Office stated that the paper work was totally improper and for this reason we had to pay taxes on an additional $12,500 to get this done for another loss of $1,250. I feel this Dealership of Lexus Automobiles to be the most dishonest of any I have ever dealt with in my 75 years of living and purchasing automobiles. I have purchased four Lexus LS 460 but will never purchase another after having been put through what I have been forced to do. Today's paper said Kia is not the number one car rated in America. My story is not over, however I cannot discuss the the end until it arrives. More

Quality Service Best dealership I have I have dealt with in the 60+ years as a car owner. I live in Selma and could have my car serviced there but not as thoroughly a Best dealership I have I have dealt with in the 60+ years as a car owner. I live in Selma and could have my car serviced there but not as thoroughly as Reinhardt. Thank you. More