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Lexus of Montgomery
Montgomery, AL
572 Reviews
Thank you for making your way to Lexus of Montgomery, your certified Lexus dealer in Montgomery serving drivers throughout the surrounding areas. At our dealership, you’ll find a solid selection of new Lexus for sale, as well as a carefully inspected lineup of pre-owned vehicles. Whether you are searching for a new Lexus in Birmingham or a quality used model, expect customer service that exceeds your expectations! It is our job and our delight to provide drivers throughout the region with the exceptional buying experiences they deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 572 reviews
October 31, 2018
Excellent - Prompt - Friendly - Helpful Brook Rauccio helped me get set up. All the people in the service department were friendly and said good morning. The work was done promptly and with Brook Rauccio helped me get set up. All the people in the service department were friendly and said good morning. The work was done promptly and without delay. They alerted me to some other issues that needed to be repaired - brake issues that had not yet showed up in my driving. They even vacuumed and washed my car! I love the people at Reinhard! More
by Patti
Employees Worked With
Brook Rauccio
October 17, 2018
Bad experience I came in for a front end alignment the end of last year (nothing wrong (PREVENTIVE MAINTENANCE). I had to come back two times after that in a 3 mon I came in for a front end alignment the end of last year (nothing wrong (PREVENTIVE MAINTENANCE). I had to come back two times after that in a 3 month time frame because of my car pulling or wearing tires. The service manager got involved and told me that all Lexus LS460 wear tires after my third visit. Okay I went back for servicing again this month and they recommended that I need to replace two tires ,one of them worn out to the wire. I took the my car to another tire shop to have tires put on but my lock were missing out of the glove box. The only people that have did rotations or put tires on my car is Reinhardt Lexus. I called the service manager twice and I have not heard from him yet. I just wanted to address some concerns maybe he will be there on my next visit. More
by bossman1621
Employees Worked With
John
October 16, 2018
Pleasant experience. Brandt Schroeder was knowledgeable and patient. He was able to answer my questions. The dealership was easy to find and was clean. The completion o Brandt Schroeder was knowledgeable and patient. He was able to answer my questions. The dealership was easy to find and was clean. The completion of paper work was longer than expected. More
by genuine
Employees Worked With
Brandt Schroeder
September 13, 2018
Outstanding My service rep Kevin meets me promptly and then I enjoy your pleasant waiting area where I catch up on reading your up to date magazines while drinkin My service rep Kevin meets me promptly and then I enjoy your pleasant waiting area where I catch up on reading your up to date magazines while drinking great coffee. I guess the best thing I can share is that I told everyone I had a conversation with yesterday what a pleasant experience It was to have my car serviced. The service was timely again Kevin escorted me to my car after replacing battery I. My key gob. More
by Vice President
Employees Worked With
Kevin Treast
August 30, 2018
Customer Service Department I have always had an excellent with the service department. I have always been respected and treated as a very valuable customer. Definite would rec I have always had an excellent with the service department. I have always been respected and treated as a very valuable customer. Definite would recommend to other. More
by wagg
Employees Worked With
Kevin
August 22, 2018
Happy Brandt Schroeder is amazing. He is very nice and Friendly. He help me get the car that I like. I am very happy. Thanks Brandt. Brandt Schroeder is amazing. He is very nice and Friendly. He help me get the car that I like. I am very happy. Thanks Brandt. More
by Haley
Employees Worked With
Brandt Schroeder
July 28, 2018
First Lexus Thanks Brandt for making our car buying a successful experience. The whole staff was friendly and very helpful. Our choice of a GS 350 F Sport was inc Thanks Brandt for making our car buying a successful experience. The whole staff was friendly and very helpful. Our choice of a GS 350 F Sport was incredible. Being a Cadillac family for 23 years, we are looking forward to experiencing a Lexus. Thanks for your help. More
by Lesus 123
Employees Worked With
Brandt Schroeder
July 26, 2018
Purchased a RX350 I want to start my review by saying that this was a necessary purchase. My Lexus was totaled in a car accident last month. I went through the USAA c I want to start my review by saying that this was a necessary purchase. My Lexus was totaled in a car accident last month. I went through the USAA car buying service and ended having the pleasure of working with Brandt Schroeder. He was so professional and helpful throughout the entire process. Since I live out of state, it was not convenient for me to go to the dealership initially. Brandt asked my preference on communication and we did everything via text! He sent pictures of available SUVs and was so patient answering my endless questions. Two weeks after my accident, I was at Reinhardt Lexus signing the paperwork and drove my new/used Lexus home. Everyone that I dealt with at Reinhardt Lexus was so professional and courteous. I will definitely recommend them to to my friends. As a side note, I purchased another Lexus because of the incredible safety features on a Lexus. More
by Lexusenthusiast
Employees Worked With
Brandt Schroeder
July 21, 2018
Even the paperwork was pleasureable! My mother was somewhat uncomfortable making her first automobile purchase, because my father had always taken care of the cars. Add to that the stres My mother was somewhat uncomfortable making her first automobile purchase, because my father had always taken care of the cars. Add to that the stress of having had her hearing aids to fail, she was concerned with her ability to communicate. Brandt Schroeder eased her jitters as soon as he met us. He was fantastic! If ever there was an unsalesman-like salesman, it would be Brandt. He was patient, resourceful, attentive, and selfless throughout the process. He downloaded Lexus apps on my mother’s iPhone, phoned the insurance company to add the new vehicle to her policy, and took care of even the mundane aspects of car purchasing for her. My mother now believes purchasing a car is a stressfree adventure. I will be forever grateful. More
by Mom and daughter
Employees Worked With
Ramona King was also a pleasure to work with. , Brandt Schroeder
July 18, 2018
Not happy with the service of my car I was promised a repair on my car for the last 2 visits and it still hasn't been repaired. I was promised that the part for my floor mats had been or I was promised a repair on my car for the last 2 visits and it still hasn't been repaired. I was promised that the part for my floor mats had been ordered both times and now they said it cant be fixed that I have to buy a new wet of mats for my car. More
by Unhappy customer
Employees Worked With
I do not know their names
