Lexus of Montgomery

I PURCHASED MY RX350 Hybrid 2/25/2024 and still have not received my second FOB. I know other buyers that bought around that same time have received theirs, what is the problem?? It seems once I bought the received my second FOB. I know other buyers that bought around that same time have received theirs, what is the problem?? It seems once I bought the vehicle I was hung out to dry. I have previously discussed the pitiful condition my brand new car was in when I left the dealership. Now all I want to finally complete the SALE is my second FOB More

The service I received on a recent visit was not the excellent service I had received in the past. I had a tire issue and they checked the wrong tire and did not check all tires although they indicated excellent service I had received in the past. I had a tire issue and they checked the wrong tire and did not check all tires although they indicated tires were rotated and I had paid for balancing tires. I discovered the problem had not been corrected when I was returning to Florida a couple of days later, which was a Saturday.I returned to the dealership and they determined I needed a new tire, which they did not have in stock. I had to stay in Montgomery over the weekend as a tire would be delivered by truck on Monday around noon or so. When the tire was available on Monday, my repair was put several positions down on the list. I finally went to the service manager about 4 o'clock in the afternoon and expressed my unhappiness. Kevin took care of things and I was finally able to leave Montgomery about 5 o'clock for my three and a half drive home. More

The price of their vehicle services and the customer service is why I continue to return. service is why I continue to return. More

Awesome experience, TJ did an excellent job helping me purchase my new vehicle. When I got there I didn’t know what to expect, but I left with the car I wanted. Thank God for the wonderful service provide purchase my new vehicle. When I got there I didn’t know what to expect, but I left with the car I wanted. Thank God for the wonderful service provided by her the management and staff More

Hello and Great Day! Mr. Boartavis has done a superb job assisting me with my car. He was very attentive, assertive, polite, patient and understanding to my needs!!! Mr. Boartavis has done a superb job assisting me with my car. He was very attentive, assertive, polite, patient and understanding to my needs!!! I feel like Mr. Boartavis has represented Lexus Service Department very well and a he’s a great asset to the company… I greatly appreciate Mr. Boartavis for assisting me!!! And I am very pleased with Boartavis assisting me with his customer service skills… Best regards, La’Trena Robinson More

Worst dealership ever. They wont back their warranty and its always a hassle. Dont recomend! They wont back their warranty and its always a hassle. Dont recomend! More

2/25/2024 I bought a brand new Lexus 350 RXH. I made this appointment agreeing on the deal presented to me on 2/22/2024. I confirmed with the salesman that I would be able to complete the deal an I made this appointment agreeing on the deal presented to me on 2/22/2024. I confirmed with the salesman that I would be able to complete the deal and have a detailed car on a Sunday purchase , he assured me I would. The dealership called on 2/23 to confirm the appointment, I confirmed. They called again on 2/24 to confirm, I confirmed. I drove Sunday 4 hours and made my appointment time. Vehicle was out front dirty and with the stickers still on it. I traded a 2020 350 RX, which I had detailed. 3 hours later, they handed me 1 Fob and expected me to drive off with a dirty car with all the stickers still on it. Excuse was “detail guys” didn’t show up. In 3 hours not one person and the sales manager was there, did not even take it to a car wash! I left town and went to a car wash, I wanted to be proud of my new car. Then I scheduled a detail for my brand new from a local company. 4/22/2024, while driving my car in the country, I needed to use my windshield wipers to help with the bug residue, NO fluid! Took it to an Auto parts store, bought fluid and employee came out to fill the reservoir, he stated it had never had fluid placed in it. 4/28/2024, Still no extra FOB which had been promised and yet other new owners since me have received theirs. This is my third Lexus RX 350, first from Montgomery, WORST Experience ever. More

Donni, Tony, Tenille, and Angelo were a pleasure to work with on my purchase decision. Ashley in service is outstanding at her job! I love my new car! with on my purchase decision. Ashley in service is outstanding at her job! I love my new car! More

Employees are professional and courteous. Work was done quickly and thoroughly. Overall pleasant experience. Will definitely continue to use this dealership. Work was done quickly and thoroughly. Overall pleasant experience. Will definitely continue to use this dealership. More

Julian Cotton (sales representative) Donni Crozier (general sales manager) My worst car dealership experience! Never again!! (general sales manager) My worst car dealership experience! Never again!! More