Lexus of Montgomery

When I received my vehicle back from getting a oil change my valuables were gone. After attempting to notify management multiple times in person and via phone, He failed to make any form of communication to my valuables were gone. After attempting to notify management multiple times in person and via phone, He failed to make any form of communication to address the issue. I consider that terrible customer service from the service manager. I wasn't treated like a valued customer, nor was any concern shown that my valuables were taken by an employee at this business. I've been a customer for almost 5 years and never dealt with poor customer service and performance at this dealership until now. I feel violated that an employee would go in my center console where personal things could be to steal from me. I'm highly disappointed and unsatisfied with my experience.The lack of integrity and customer first attitude at this location has led me to take my business elsewhere. More

Tony Gibson provided me with the best experience I have ever had when purchasing a vehicle! I highly recommend Tony and Lexus of Montgomery! ever had when purchasing a vehicle! I highly recommend Tony and Lexus of Montgomery! More

The facility is comfortable and conveniently located. The staff is friendly and efficient. The check in time was a bit slow. The staff is friendly and efficient. The check in time was a bit slow. More

Just stopped by to have my battery checked, and Boartavis took very good care of me and worked me right on in and got me out at a timely manner, thanks to Boartravis and team keep up the good work took very good care of me and worked me right on in and got me out at a timely manner, thanks to Boartravis and team keep up the good work More

Katie, kept me informed of the progress on my vehicle during the entire time. She was very courteous and professional. during the entire time. She was very courteous and professional. More

I PURCHASED MY RX350 Hybrid 2/25/2024 and still have not received my second FOB. I know other buyers that bought around that same time have received theirs, what is the problem?? It seems once I bought the received my second FOB. I know other buyers that bought around that same time have received theirs, what is the problem?? It seems once I bought the vehicle I was hung out to dry. I have previously discussed the pitiful condition my brand new car was in when I left the dealership. Now all I want to finally complete the SALE is my second FOB More

The service I received on a recent visit was not the excellent service I had received in the past. I had a tire issue and they checked the wrong tire and did not check all tires although they indicated excellent service I had received in the past. I had a tire issue and they checked the wrong tire and did not check all tires although they indicated tires were rotated and I had paid for balancing tires. I discovered the problem had not been corrected when I was returning to Florida a couple of days later, which was a Saturday.I returned to the dealership and they determined I needed a new tire, which they did not have in stock. I had to stay in Montgomery over the weekend as a tire would be delivered by truck on Monday around noon or so. When the tire was available on Monday, my repair was put several positions down on the list. I finally went to the service manager about 4 o'clock in the afternoon and expressed my unhappiness. Kevin took care of things and I was finally able to leave Montgomery about 5 o'clock for my three and a half drive home. More

The price of their vehicle services and the customer service is why I continue to return. service is why I continue to return. More

Awesome experience, TJ did an excellent job helping me purchase my new vehicle. When I got there I didn’t know what to expect, but I left with the car I wanted. Thank God for the wonderful service provide purchase my new vehicle. When I got there I didn’t know what to expect, but I left with the car I wanted. Thank God for the wonderful service provided by her the management and staff More

Hello and Great Day! Mr. Boartavis has done a superb job assisting me with my car. He was very attentive, assertive, polite, patient and understanding to my needs!!! Mr. Boartavis has done a superb job assisting me with my car. He was very attentive, assertive, polite, patient and understanding to my needs!!! I feel like Mr. Boartavis has represented Lexus Service Department very well and a he’s a great asset to the company… I greatly appreciate Mr. Boartavis for assisting me!!! And I am very pleased with Boartavis assisting me with his customer service skills… Best regards, La’Trena Robinson More