Lexus of Mobile

I have been very happy with Lexus of Mobile. The service department is great. Stan is my service representative and he does a tremendous job of getting my car in getting the service completed an The service department is great. Stan is my service representative and he does a tremendous job of getting my car in getting the service completed and managing the time. He always keeps me informed as to the current situation with the time left for completion. I trust them and would recommend them to anyone. More

Excellent dealership and excellent advisor (Ernie). He is always helpful, answers all our questions, very attentive to our car needs, and our personal needs while we are waiting. He is always helpful, answers all our questions, very attentive to our car needs, and our personal needs while we are waiting. More

Hugh was the best bc he always returned phone calls! He was friendly and courteous. He answered questions with clear and explicit responses! Hugh is the best Car salesman I have ever dealt with! He was friendly and courteous. He answered questions with clear and explicit responses! Hugh is the best Car salesman I have ever dealt with! More

Purchased a new GX 550 and the process was simple and transparent from start to finish. Love the car and Matthew Wooten was a great salesperson! transparent from start to finish. Love the car and Matthew Wooten was a great salesperson! More

Service was very professional . Really made my wife and i very Comfortable. Enjoyed talking to Ernie Really made my wife and i very Comfortable. Enjoyed talking to Ernie More

My wife and I have bought 6 new and used vehicles from Lexus of Mobile all through Derrick Jones. Lexus of Mobile all through Derrick Jones. More

Craig is always very nice and goes the extra mile to the extent that he can. He always provides a loaner car while service is being done. It was a dark stormy day. I was disappointed in management of the extent that he can. He always provides a loaner car while service is being done. It was a dark stormy day. I was disappointed in management of the dealership overall in that there was not an indoor ability to complete my expensive Butler contract on the scheduled date due to rain and having to reschedule 2 Months later. Also my car was not washed or even vacuumed because as Craig said, that the washer machine was broken. Lexus is an upscale dealership that sells upscale cars at upscale prices. Therefore owners should be able to expect upscale service. A facility that can’t fulfill its obligation to the Butler program depending on the weather and can’t even vaccum a car that comes in for service is falling short of upscale. Also washer machines need to be repaired as soon as possible. Finally, From the service report it appears that the oil was not changed nor tires rotated. Craig informed me that we were good to go so I assumed these things had been done. More

i bought used 2023 lexus gx 460 from sales person David Baker and he said that a car became used because front bumper was scratched and bodyshop painted it and car has only 3 miles on odometer, so i was a Baker and he said that a car became used because front bumper was scratched and bodyshop painted it and car has only 3 miles on odometer, so i was asuming i am buying a brand new car, when car was delivered to me in Los Angeles, there were scratches on the rear bumper , side of the bumper, with all the scratches with horrible touchups. When i called sales guy David to ask him about it , his respond was that he knew about it and he tought its ok few touchups. i am like i paid full brand new car price and its not ok. At the time when he told me about front bumper i asked him if anythging else and his like no, the car is perfect. The reason i bought a car from Alabama because the interior color , otherwise i had options in california for same price. They ask me take it to local shop and get a qote , which i did. Three diffrend Lexus dealer shops give me little over $1900 estimate, now Lexus of Mobile refusing to pay for it. Shamefull people, Blake Mthews used car mananger offerd me $700 for the repair when he knows that's just impossible to get it done for that price. More

My service person Stan is always very helpful! !! 5 ⭐️⭐️⭐️⭐️⭐️ The service is done in a timely manner! !! 5 ⭐️⭐️⭐️⭐️⭐️ The service is done in a timely manner! More

I took my car in for five items: rattle in the sunroof, oil change, sensor check, left mirror, and clock. They were able to fix everything, the rattle in the sunroof was a challenge but they did resolve it oil change, sensor check, left mirror, and clock. They were able to fix everything, the rattle in the sunroof was a challenge but they did resolve it. I must say my car was manhandled and the piece that goes along the windshield and passenger side window is not put in place. This is very frustrating because I live two hours away from the dealer in Mobile, AL. I will call the dealership on Monday to inform them of the situation. Otherwise, I’m taking my car to the body shop-Mullins-they are amazing at putting car puzzles back together without any visual evidence. More