Lexus of Mobile

My advisor Craig fantastic customer service The service has been 100% I look forward to my next appointment has been 100% I look forward to my next appointment More

I just wanted to comment on how Friendly and Professional all the folks at Lexus of Mobile are. I Was having Technical issues with my RX 350, so I called Jesse, the Technology Guru. Jesse knows his stuff, all the folks at Lexus of Mobile are. I Was having Technical issues with my RX 350, so I called Jesse, the Technology Guru. Jesse knows his stuff, he had me up and running in about 15 minutes! Hey, I am 72 years old and not up on all this high tech stuff, which is quite a challenge some times for me. Jesse is very knowledgeable, patient and willing to go the extra mile to help. Thank You Jesse! Regards, Arnold More

It’s clean and organized. The waiting room is comfortable and the complimentary loaners and Top Golf are great amenities. The waiting room is comfortable and the complimentary loaners and Top Golf are great amenities. More

I have been very happy with Lexus of Mobile. The service department is great. Stan is my service representative and he does a tremendous job of getting my car in getting the service completed an The service department is great. Stan is my service representative and he does a tremendous job of getting my car in getting the service completed and managing the time. He always keeps me informed as to the current situation with the time left for completion. I trust them and would recommend them to anyone. More

Excellent dealership and excellent advisor (Ernie). He is always helpful, answers all our questions, very attentive to our car needs, and our personal needs while we are waiting. He is always helpful, answers all our questions, very attentive to our car needs, and our personal needs while we are waiting. More

Hugh was the best bc he always returned phone calls! He was friendly and courteous. He answered questions with clear and explicit responses! Hugh is the best Car salesman I have ever dealt with! He was friendly and courteous. He answered questions with clear and explicit responses! Hugh is the best Car salesman I have ever dealt with! More

Purchased a new GX 550 and the process was simple and transparent from start to finish. Love the car and Matthew Wooten was a great salesperson! transparent from start to finish. Love the car and Matthew Wooten was a great salesperson! More

Service was very professional . Really made my wife and i very Comfortable. Enjoyed talking to Ernie Really made my wife and i very Comfortable. Enjoyed talking to Ernie More

My wife and I have bought 6 new and used vehicles from Lexus of Mobile all through Derrick Jones. Lexus of Mobile all through Derrick Jones. More

Craig is always very nice and goes the extra mile to the extent that he can. He always provides a loaner car while service is being done. It was a dark stormy day. I was disappointed in management of the extent that he can. He always provides a loaner car while service is being done. It was a dark stormy day. I was disappointed in management of the dealership overall in that there was not an indoor ability to complete my expensive Butler contract on the scheduled date due to rain and having to reschedule 2 Months later. Also my car was not washed or even vacuumed because as Craig said, that the washer machine was broken. Lexus is an upscale dealership that sells upscale cars at upscale prices. Therefore owners should be able to expect upscale service. A facility that can’t fulfill its obligation to the Butler program depending on the weather and can’t even vaccum a car that comes in for service is falling short of upscale. Also washer machines need to be repaired as soon as possible. Finally, From the service report it appears that the oil was not changed nor tires rotated. Craig informed me that we were good to go so I assumed these things had been done. More