Lexus of Mobile

We schedule our appointment one month in advance including doing the auto buttler. This was our first service after 6 month and 5k. The appointment was at 10h ( the day of a storm was expected) . including doing the auto buttler. This was our first service after 6 month and 5k. The appointment was at 10h ( the day of a storm was expected) . When we arrived they told us the butler service wasn’t planned. Confirmed service will be done by 11h30 so we can take the road back before the bad weather. When my husband asked about the car at 11h30 we realized the car didn’t move and after almost 2 hours . They finally finally move the car for the tires rotation and were able to leave around one. Very disappointed by the process and the communication for a very simple service. I think the issue was the agent for not properly follow up. Hope our next service we see improvements. We will change the agent the next time. That was very different xx the services we used to receive in Houston from Lexus. We have been Lexus owners for almost 20 years and never had any issue before. More

This service department is always more than helpful. I have never had a moments trouble! I have never had a moments trouble! More

Craig is my rep at Mobile Lexus. He is friendly and handles everything efficiently. The work is always done to my satisfaction. He is friendly and handles everything efficiently. The work is always done to my satisfaction. More

I always take my car to Lexus of Mobile for servicing. They are the best! They are the best! More

There was easy and friendly scheduling. Checked in on time and was immediately helped. Courtesy car was ready and waiting. Checked in on time and was immediately helped. Courtesy car was ready and waiting. More

Staff was easy to work with. Kept me informed , answered any questions I had. Customer comfort was tops. Kept me informed , answered any questions I had. Customer comfort was tops. More

They have always been very accommodating whenever I have needed service a loaner or help. Dexter is great. needed service a loaner or help. Dexter is great. More

Ernie was very knowledgeable and friendly . . Very detailed about my vehicle and keep me informed . Very detailed about my vehicle and keep me informed More

I enjoy getting my car serviced at Lexus Of Mobile because the service reps are honest and not pushy. because the service reps are honest and not pushy. More

I received my car from their place and one of the tires had a nail and the tire was flat. Unfortunately, it was a bad experience had a nail and the tire was flat. Unfortunately, it was a bad experience More