Lexus of Mobile

I was at your dealership on 09/05/2020 and it was the worst customer service for buying a new vehicle that I have ever experienced. The salesperson Vohn knew nothing about your 0% financing on 2020 vehic worst customer service for buying a new vehicle that I have ever experienced. The salesperson Vohn knew nothing about your 0% financing on 2020 vehicles and stated that there were no new vehicles on the lot. After saying that he had no new vehicles on the lot, my wife asked about the ones on the showroom floor, she stated that she like a certain model but not the seats. After totally disregarded anything that my wife was asking about new 2020 vehicles he tried to bully us into buying a used 2017 RX350 SUV that same day. After throwing his keys on the table from walking the parking lot after showing us some new 2021 vehicles with 1.9% interest rate that we stumbled upon after seeing another customer take a picture of purchasing her new vehicle with another salesperson. My wife asked could he (Vohn) find any new 2020 SUV’s and his reply was that he would look for some 2020 models if we would sign today as if we were wasting his time. I was so heated that I had to leave to calm down. He never even offered that we could build one. I expected better from a luxury dealership, but I guess the dependability and quality of the employees have drop. I came because my sister has always bought Lexus, she’s on her third one. I have three other partners that are looking for new vehicles for their wives also. I told them about my experience and they will be taking their business to the in Jackson, MS. I will be back to talk to the GM. PS. I bought a 2020 Infinity that Monday, thank you Lexus of Mobile. More

Our experience with car buying was extraordinary!! Our salesman Darryl Williams went above board to help make transaction smoothly. We will definitely recommend Lexus as the go to place for car buying. salesman Darryl Williams went above board to help make transaction smoothly. We will definitely recommend Lexus as the go to place for car buying. More

I'm giving up! The first week of August, I called the service department twice in one day to make an appointment to take my Lexus in the next day for servicing. Both times I got the voice mail answerin service department twice in one day to make an appointment to take my Lexus in the next day for servicing. Both times I got the voice mail answering service and both times I left a detailed message that I was calling to make an appointment for the next day. Three days later, they returned the call! Today, the morning of August 26, I again called to try to make an appointment to take my car in tomorrow for servicing. I got the same voice mail and I left the same message. Here it is at 8:15 at night and again they have not had the courtesy to return the call. To heck with this! I'm in Montgomery occasionally and will start using their service department. And I will buy my next Lexus in Montgomery in 2021. It's unfortunate that Mobile has such a sorry Lexus dealer. More

I recently drove 2 and a half hours to Lexus of Mobile on Goverment Street owed by Cal Baker. The top on my vehicle was not working. Came in to dealership needing a diagnostic ran. The parts needed to d Goverment Street owed by Cal Baker. The top on my vehicle was not working. Came in to dealership needing a diagnostic ran. The parts needed to do the repair where ordered, but, could not be replaced do to no power going to the top. Now the dealership is wanting me to leave my vehicle for three days so they are able to do a diagnostic exam of what is wrong.... which is what I went to them for the first place!! I believe the employee are under heavy pressure to make every penny they can per service. POOR CUSTOMER SERVICE. I had the fact pointed out to me that on the diagnostic exam that STEP ONE, had been used in the wording of what repairs where needed. After talking with 3 other so called customer service reps, I finally spoke with Mr. Walter Hammock I believe that as a woman, I am trying to be taking advantage of. Now the Lexus dealership is wanting me to drive back the 2 and a half hours and leave my car for three days. I was never going to leave with just the initial $2,000 quoted to me from their diagnostic exam. Please note always check with other mechanics before using one. I had 2 other mechanics check the issue with my top before having it diagnostic exam at Lexus dealership on Government Street, Mobile Alabama. And, there was no problem with power going to my cars top. More

I’m in love with my new 2019 Lexus RX 350. Our sales person, Derick was so professional,courteous, and made u feel so relaxed. person, Derick was so professional,courteous, and made u feel so relaxed. More

Excellent service, took care of me right away and never pushy but answered all my questions. Very friendly I was a little excited. First time buying a lexus I think I'm hooked. LOVE MY 350RX pushy but answered all my questions. Very friendly I was a little excited. First time buying a lexus I think I'm hooked. LOVE MY 350RX More