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Lexus of Milwaukee

Milwaukee, WI

4.9
1,621 Reviews
Lexus of Milwaukee in Milwaukee, WI, is proud to be an automotive leader in our area. Since opening our doors, Lexus of Milwaukee has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car-buying process as quick and hassle-free as possible. If you would like financing options and you are in the market to purchase a new Lexus or L/Certified vehicle, we will provide assistance to help you find financing options that fit your needs! Lexus of Milwaukee is a full-service dealership offering: New Lexus Sales L/Certified by Lexus Sales Lexus Car Loans and Financing L/Certified by Lexus Service Department Full selection of Lexus Parts and Accessories Lexus of Milwaukee has experienced and reliable Service and Parts departments that are open extra hours to help accommodate our customers' schedules, and as always, Lexus of Milwaukee offers competitive pricing for your automotive maintenance needs. Customer satisfaction is our highest priority, and our staff is committed to achieving this goal in every aspect of our business. Please feel free to reach us at 414-386-1368 if you have any questions or comments.
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1433 W Silver Spring Dr

Milwaukee, WI

53209

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Showing 1,621 reviews

December 31, 2024

I worked with Nick Pfeffer and he was an absolute pleasure to work with and he had great communication More

by Scotty
Recommend Dealer
Yes
Employees Worked With
Nick Pfeffer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2025 -

Lexus of Milwaukee responded

Hi Scotty, we're happy you found our staff so supportive during your experience here at Lexus of Milwaukee. Please don't hesitate to reach out if there's anything additional we can do for you.

December 31, 2024

Nick Pfeffer provided exceptional service, making my car searching experience smooth and enjoyable! He was incredibly helpful, guiding me through extensive research. Excellent service and expertise! More

by AprilB
Recommend Dealer
Yes
Employees Worked With
Nick Pfeffer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2025 -

Lexus of Milwaukee responded

Hi, we're happy you found our staff so supportive during your experience here at Lexus of Milwaukee. Please let us know if there is anything else we can do for you; we are more than happy to help!

December 31, 2024

Great experience with the dealership, sales person, and finance department. Enjoyed working with everyone involved in the process. More

by MaggieH
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Pfeffer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Stover
Jan 02, 2025 -

Lexus of Milwaukee responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus of Milwaukee! Please don't hesitate to reach out if there's anything additional we can do for you.

December 30, 2024

Me and my family have now purchased our fourth Lexus from “Lexus of Milwaukee “, and all we can say is… we will be back for our fifth this spring . Multiple vehicles , a few different salesman over the last More

by jleiske
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Kranitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hunter Arms
5.0
This rating includes all reviews, with more weight given to recent reviews.
Everett Vallier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 01, 2025 -

Lexus of Milwaukee responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We are always more than happy to assist you if anything else comes up. Take care!

December 30, 2024

We recently purchased a vehicle from Lexus of Milwaukee and were extremely happy with our entire experience. We worked with Everett and from the moment we met he listened to our concerns, answered our ques More

by Jason Hilbelink
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Everett Vallier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 01, 2025 -

Lexus of Milwaukee responded

Hi Jason, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!

December 25, 2024

Everyone was lovely to work with - both knowledgeable and easy going with the selection. I felt no pressure to make a decision while simultaneously feelings supported in my decision at the end of my visit! More

by Emma
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Kranitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Palmisano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 25, 2024 -

Lexus of Milwaukee responded

Hi Emma, we strive for a high level of customer satisfaction in all aspects of our dealership. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 24, 2024

Rosie. Our sales agent was always on time, available fir questions, and took care of a few little issues in the purchase of our new vehicle More

by Beppyburesh
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Rosalie Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 25, 2024 -

Lexus of Milwaukee responded

Hi, we're glad to hear our staff took such great care of you! We hope we can continue to be of service to you down the road!

December 23, 2024

I cannot say enough about this dealership! Nick Pfeffer was our sales consultant… Nick did an OUTSTANDING job helping us find the perfect vehicle for us. We never felt any pressure and we knew More

by Sherri B
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Benjamin "Tech Ben" Bausch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Pfeffer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Palmisano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 25, 2024 -

Lexus of Milwaukee responded

We're glad to hear our staff took such great care of you, Sherri! We hope we can continue to be of service to you down the road!

December 23, 2024

Extremely poor customer service. Will not return to this location. Once you sign that dotted line, they will not help you. This may not be true for every salesman employed at this lo More

by 199293749
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ben Kranitz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Benjamin "Tech Ben" Bausch
3.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Bell
2.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Palmisano
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Manders
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Stover
Dec 25, 2024 -

Lexus of Milwaukee responded

Hello, My name is Eduardo Rodriguez, and I am the National CX Director at Ed Napleton Automotive Group. I am reaching out personally to apologize for the recent experience you had during your sales appointment at Lexus of Milwaukee. I am truly sorry for the inconvenience and frustration you experienced during your visit. We aim to provide every customer with a smooth and satisfactory experience, and it’s clear we did not achieve that in your case. Please accept my sincerest apologies. Your feedback is invaluable to us, and we are committed to making the necessary improvements to prevent such issues in the future. I would appreciate the opportunity to discuss this matter further and ensure we can regain your trust. Please feel free to contact me directly at 630-382-0339 or DrivenToHelp@Napleton.com. Thank you for bringing this to our attention. Your feedback is not only crucial but also instrumental in helping us improve. We are fully committed to making this right and ensuring a better experience for you in the future. Warm regards, Eduardo Rodriguez National CX Director Ed Napleton Automotive Group

December 19, 2024

We found Lexus of Milwaukee a pleasure to deal with! The staff and sales representative were knowledgeable and professional. We would definitely by another car from them. More

by Sharklady00
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Angelique Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2024 -

Lexus of Milwaukee responded

Hi, thanks for your praise and kind comments about our team. We hope you have a great day!

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