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Lexus of Milwaukee

Milwaukee, WI

4.9
1,448 Reviews
Lexus of Milwaukee in Milwaukee, WI, is proud to be an automotive leader in our area. Since opening our doors, Lexus of Milwaukee has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car-buying process as quick and hassle-free as possible. If you would like financing options and you are in the market to purchase a new Lexus or L/Certified vehicle, we will provide assistance to help you find financing options that fit your needs! Lexus of Milwaukee is a full-service dealership offering: New Lexus Sales L/Certified by Lexus Sales Lexus Car Loans and Financing L/Certified by Lexus Service Department Full selection of Lexus Parts and Accessories Lexus of Milwaukee has experienced and reliable Service and Parts departments that are open extra hours to help accommodate our customers' schedules, and as always, Lexus of Milwaukee offers competitive pricing for your automotive maintenance needs. Customer satisfaction is our highest priority, and our staff is committed to achieving this goal in every aspect of our business. Please feel free to reach us at 414-386-1368 if you have any questions or comments.
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1433 W Silver Spring Dr

Milwaukee, WI

53209

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Showing 1,448 reviews

July 07, 2020

After discussing our needs, Ben was able to direct us to the best options to narrow down our choices. Personable, relaxed and friendly, Ben was easy to work with and we feel good about the car we leased and More

by Janice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarah Castiglioni
Jul 10, 2020 -

Lexus of Milwaukee responded

We're glad to hear Ben took such great care of you, Janice! We hope we can continue to be of service to you down the road! Safe travels!

July 06, 2020

Overall a good experience. We had a favorable experience. Ben was very pleasant to work with and answered all of our questions to our satisfaction. Very responsive to our requ More

by brad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Kranitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sarah Castiglioni
Jul 11, 2020 -

Lexus of Milwaukee responded

Brad, we strive for 100% satisfaction, and it is great to see you had such a positive experience working with Ben! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

July 01, 2020

Val really helped me find exactly what I was looking for. There was only one car for me and he and his team made the impossible possible More

by Annice.pata13
Recommend Dealer
Yes
Employees Worked With
Val Batard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2020 -

Lexus of Milwaukee responded

Congratulations on your new car, Annice.pata13! It is great to hear our Staff was knowledgeable and pleasant to work with. We hope to see you again! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

June 22, 2020

My Salesman, Ben Kranitz, was extremely professional and helpful throughout the process. He responded quickly to every question or request and always had a great attitude. I would recommend Ben to anyone More

by Doug M.
Recommend Dealer
Yes
Employees Worked With
Ben Kranitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2020 -

Lexus of Milwaukee responded

Doug, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

June 19, 2020

The worst car buying experience, I Purchased an RX on the 17th of June at 6:15 PM we worked the deal until 8:30PM, I was told the Vehicle will be ready the following day at 3:00PM. Then they called us at 1 More

by thuneidi
Recommend Dealer
No
Employees Worked With
Val Batard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Stein, Malik Hussain
Jun 20, 2020 -

Lexus of Milwaukee responded

We got this car from our sister store and told the customer it will be coming in soon, They had it miss-marked and the car was sold already to one of their customers. We told the customer we can find another one from Lexus of Peoria, Same car same build and drive it up the same day for the inconvenience. I offered $1000.00 additional discount for the wasted time, NO CONTRACT WAS SIGNED. I called this customer 18 times and never once said “ I do not care” at the end of the day the offer is still on the table as we can still get you the vehicle from Lexus of Peoria. Thanks, Malik General Manager Lexus of Milwaukee

Jun 22, 2020 -

thuneidi responded

You sold a car to tow customers, for some reason we were treated as a second class citizens and our time is worthless to Lexus of Milwaukee, may be our skin color does NOT fit to drive a Lexus in their mind and our time can be wasted. When we were told the car is available at "our other office" in Brookfield we offered to go there but they told us you are here and you will complete the deal here and pick up the car tomorrow from this office. They sold the car to a better deal next day, they used our offer to get better commission. shame. They did not tell us they are incompetent and have no control but Mr. Hussain said on the Phone "contact Lexus I do not care" calls can be recorded in their system. as he is above Lexus. Good Luck with your sales style. He offered $400.00 and the car will be driven by a person on the road for over 250 miles Not acceptable. The most important issue we were treated as a second CLASS people and Not worthy.

Jun 22, 2020 -

Lexus of Milwaukee responded

we would not offer to sell you the car for a $1000 less if we were getting a better offer from other clients... The calls are recorded and we can happily listen to them together. We still can get this car for you. let us know. Thanks, Malik Hussain General Manager

Jun 22, 2020 -

thuneidi responded

You should listen to the calls with Lexus of USA or yes "you Do Not Care". The bottom line is, you are an incompetent sales manager and you and your team try to marginalize people especially people of color. I will not buy and I will encourage people not to buy any car from your location.

Jun 22, 2020 -

Lexus of Milwaukee responded

I do apologize again, we do care and would never discriminate against anyone for any reason. This was a communication mistake and I have been trying to make it up to you for your inconvenience and unfortunately underwhelming experience. Please call me personally as I would happy to continue to try to do anything I can to make it up to you and help change your perspective on our level of customer service and care. Can you give us another chance to make it up to you? if not, I sincerely apologize again and will wish you the best of luck with whatever vehicle you ultimately will purchase. Best Regards, Malik Hussain Lexus of Milwaukee General Manager

June 17, 2020

I had a good experience at the Lexus Dealership. The people I worked with were very nice and professional. I felt very comfortable at the dealership. Ben is a great sales consultant. Sarah is wonderful. More

by t
Recommend Dealer
Yes
Employees Worked With
Ben Kranitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sarah Castiglioni, Rashard Grant
Jun 21, 2020 -

Lexus of Milwaukee responded

Thank you so much for sharing your recent experience with us! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!

June 16, 2020

Ben was excellent to work with. He was responsive, straightforward and very helpful. He was a pleasure to work with. I would definitely be happy to deal with Ben again. More

by Punch
Recommend Dealer
Yes
Employees Worked With
Ben Kranitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rashard Grant
Jun 19, 2020 -

Lexus of Milwaukee responded

Hi there, we're glad to hear you found our staff to be so informative and helpful. It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

June 15, 2020

Val is the best. Service was absolutely phenomenal. I received the perfect car for my daughter and I without even seeing it first! Love the Lexus Family. More

by Yahkidllc
Recommend Dealer
Yes
Employees Worked With
Val Batard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2020 -

Lexus of Milwaukee responded

Hi Yahkidllc! We're so happy we were able to help you out! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

June 13, 2020

This was the simplest and easiest car purchasing experience I’ve encountered in four purchases. Val was very knowledgeable and detailed in his explaining of the vehicle and your offered programs. Ra More

by Reece814
Recommend Dealer
Yes
Employees Worked With
Val Batard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rashard Grant
Jun 17, 2020 -

Lexus of Milwaukee responded

Reece814, we appreciate you choosing Lexus of Milwaukee! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you! Safe travels!

June 09, 2020

Positive experience at Lexus of Milwaukee We had a positive experience at Lexus of Milwaukee after driving four hours to test drive a specific car. Ben went out of his way to make sure our exp More

by pmonson0
Recommend Dealer
Yes
Employees Worked With
Ben Kranitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sarah Castiglioni, Rashard Grant
Jun 12, 2020 -

Lexus of Milwaukee responded

Thank you so much for sharing your recent experience with us! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!

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