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Lexus of Memphis

Memphis, TN

4.8
923 Reviews

2600 Ridgeway Road

Memphis, TN

38119

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Showing 923 reviews

April 25, 2021

Terry is efficient and professional. He did exactly what he said he would do and completed all services in a timely manner. He was friendly and welcoming. More

by rabish
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Cade
Apr 26, 2021 -

Lexus of Memphis responded

Thanks for trusting Lexus of Memphis to get the job done! We look forward to taking care of you during your next service visit!

April 24, 2021

Greta is very knowledgeable and was very informative. She kept us in the loop at all times. Second purchase from her. Definitely would buy from her again More

by bscott5296
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greta
Apr 26, 2021 -

Lexus of Memphis responded

Thank you for taking the time to leave us a review! We are proud that we earned your returning business here at Lexus of Memphis, and we will certainly let Greta know that you appreciate her help. We hope that you continue to enjoy your newly purchased vehicle!

April 24, 2021

I didn’t think an oil change should take 2 hours, But when I decided to get new tires I was offered a loaner car since it was going to take even longer. So I loved getting the car. More

by jetmathis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Billy
Apr 26, 2021 -

Lexus of Memphis responded

We try to provide a seamless experience and I am sorry if your visit took longer than anticipated. I will discuss this feedback with my team so we can work towards improving. Thank you for your business. Gary York - Service Manager - 901-362-8833

April 24, 2021

The Service department was great. Loaner car was great. I Tried to buy a car from them 2 times but went elsewhere. Such a shame. More

by lynnbatti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
Apr 26, 2021 -

Lexus of Memphis responded

Thank you for this feedback. While I'm glad to hear that you had a positive experience with our service department, I apologize that we couldn't complete a deal. If you would like to share any further details about what happened here, please don't hesitate to give me a call. Bryan Smith - General Manager - 901-362-8833

April 24, 2021

Lexus IS the Best Service of any Dealership in Memphis! We own a Jag, Rover, Ford and but the car I’m the most proud of is my Lexus! Billy is my wonderful service advisor!!! The Lexus service is the ve More

by Madison
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Billy
Apr 26, 2021 -

Lexus of Memphis responded

Madison, thank you for taking the time to leave us a review! We couldn't be happier to hear that Billy takes such good care of you here at Lexus of Memphis, and we will certainly let him know that you appreciate his help. We look forward to your next visit!

April 23, 2021

In this particular case I was only in for an oil change and check up. However every time I’m in for service everyone is always friendly and prompt and efficient. More

by Cecil.sammons
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike mcpherson
Apr 23, 2021 -

Lexus of Memphis responded

Cecil - Thank you for the great review! We appreciate your support and are happy to hear that you had such a successful experience working with the Lexus of Memphis team. Drive safely, and we hope to see you again down the road!

April 23, 2021

I feel like they do everything possible to accommodate my needs relating to service, use of loaners when appropriate, etc. And I’m always kept informed of repair status and other service issues I should know More

by Dan @memphis.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
Apr 23, 2021 -

Lexus of Memphis responded

Dan - Thank you for the great review! We strive to deliver a seamless service experience, and it is wonderful to hear that this was reflected in your time working with us. Drive safely, and we hope to see you again at Lexus of Memphis!

April 23, 2021

Terry Cade was wonderful. He took good care of both my Lexus and me! I’m starting a new job next week and need a car that is reliable. More

by N1ghtngal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Cade
Apr 23, 2021 -

Lexus of Memphis responded

Thank you for the review! It was our pleasure to assist you here at Lexus of Memphis, and we will certainly let Terry know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

April 23, 2021

The dealer spent extra time to explain the arrangements and instructions on our new Lexus! Thank you Anthony Williams! We will send other folks to come see you! More

by evahollowell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Williams
Apr 23, 2021 -

Lexus of Memphis responded

We are delighted that Anthony and the team went the extra mile to make you a happy customer. Thank you for choosing Lexus of Memphis and congratulations on your new car!

April 23, 2021

Lexus of Memphis has the best customer service model! I have been going to Joey Guasco for 13 years now and his service just gets better and better each year! I highly recommend this dealership; their Ser More

by krichardson680
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Guasco
Apr 23, 2021 -

Lexus of Memphis responded

We couldn't ask for better feedback than this! It's a privilege to have earned your repeat business over the many years and your kind words about our team's customer service made our day here at Lexus of Memphis. A big thanks from all of us and, as always, we look forward to seeing you next time!

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