Lexus of Memphis

I was extremely disappointed by my recent experiences with the service department, not once, but twice. The latest issue centered around obtaining a loaner vehicle while my vehicle was being serviced. with the service department, not once, but twice. The latest issue centered around obtaining a loaner vehicle while my vehicle was being serviced. I had misplaced my physical driver’s license after returning from an international trip, but I provided a photo of my license along with my valid U.S. passport. Tennessee recognizes digital driver’s licenses, yet the dealership refused to accept anything other than a physical license card. I also provided proof of insurance through my business. While the policy was issued under the business name, I was able to demonstrate that I am the owner of the business and the insured vehicle. Again, no effort was made to work toward a reasonable solution. What was most frustrating was the inconsistency in the dealership’s reasoning. I was repeatedly told they were concerned about liability, audits, and being sued if they provided a loaner vehicle. However, they were apparently comfortable allowing me to leave with outstanding recalls and recommended service items still unaddressed because I had no transportation alternative. The customer service aspect was equally disappointing. Gary, the service manager, was dismissive and interrupted me while I was trying to explain my situation. When I asked to speak to him in person, he was conveniently in a meeting (seconds after his employee spoke to him about the issue). At no point did I feel that anyone was interested in helping me solve the problem. Instead, I felt that policies were being used as barriers rather than guidelines. I understand that businesses have procedures and risk management requirements. My frustration is not that policies exist, but that there was no willingness to exercise judgment, consider the documentation I provided, or treat a customer with basic respect and courtesy. For a luxury brand that prides itself on customer service, this experience fell far short of the Lexus standard I expected. Unfortunately, this experience has caused me to lose confidence in this service department, and I will be taking my business elsewhere. More

Exceptional service, great customer care, wonderful person to work with. Patience and knowledge always make me speechless person to work with. Patience and knowledge always make me speechless More

john made it very easy to buy a car. I appreciated that. very professional. would definitely use them again. I appreciated that. very professional. would definitely use them again. More

My wife and I were very impressed with the whole experience. From sales to service. experience. From sales to service. More

Lexus of Memphis went out of the way to help us get what we wanted we wanted More

The ease of getting help when you need it and the great information the staff gives you during the time they are working on your car makes you feel like this Lexus site is truly makingan effort to serve th information the staff gives you during the time they are working on your car makes you feel like this Lexus site is truly makingan effort to serve their customers--Joey is a pleasure to work with and makes you feel like he is working for you. More

My decision to purchase this vehicle was very problematic; Anthony was super helpful and we completed the deal in record time; the car was impeccably clean and ready for me when I needed it; problematic; Anthony was super helpful and we completed the deal in record time; the car was impeccably clean and ready for me when I needed it; More

Very professional realistic work and very timely. Technical support and advisors were top notch all throughout the process. Technical support and advisors were top notch all throughout the process. More

Jekulve Hale was great. It means a lot to get great customer service. He kept me updated on my service and got me back in my car in no time.. It means a lot to get great customer service. He kept me updated on my service and got me back in my car in no time.. More

The service was great ,as always. Joey, as usual was courteous and helpful. I was informed when the service time was extended. Joey, as usual was courteous and helpful. I was informed when the service time was extended. More