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Lexus of Melbourne - Service Center

Viera, FL

4.6
769 Reviews

769 Reviews of Lexus of Melbourne - Service Center

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November 09, 2019

Easy in & out. No matter what the issue is that brings me to the dealership it is always remedied by the staff without any complications. It is just such a friendly More

by Relaxed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Lasker
Nov 11, 2019 -

Lexus of Melbourne responded

We're glad to hear our staff took such great care of you! Here at Lexus of Melbourne we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

November 08, 2019

I return to Lexus of Melbourne because I feel confident that my vehicle is being properly maintained. I have 100% confidence in John Lohne to facilitate the service on my SUV. More

by Hearin
Recommend Dealer
Yes
Employees Worked With
John Lohne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2019 -

Lexus of Melbourne responded

Hello, reviews like this give us motivation and help us ensure we provide high-quality care. Thank you for continuing to choose Lexus of Melbourne for your service needs!

November 08, 2019

Great service. Service at Lexus of Melbourne is always totally outstanding and I enjoy going there for service. John Lohne is my Advisor and his advice is always rig More

by bryce22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Lohne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2019 -

Lexus of Melbourne responded

Bryce, we're glad to hear our staff took such great care of you! Here at Lexus of Melbourne we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

November 08, 2019

Service John Lohne has done an excellent job of taking care of my service. He gives me price estimates when ever I ask about service items. More

by White, Norm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Lohne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2019 -

Lexus of Melbourne responded

We are pleased to hear of your experience with us here at Lexus of Melbourne. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

November 08, 2019

Service! Our Service Rep, Mike Retz is outstanding! Very courteous, professional and knowledgeable in "all things Lexus"! The convenient location of Melbourne More

by Little Bit
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mikel Retz
Nov 11, 2019 -

Lexus of Melbourne responded

It really means a lot to us that you took the time to write such a positive review about Lexus of Melbourne so we just wanted to personally thank you. We try very hard to make sure our customers are happy every time they visit us so it’s gratifying when someone lets us know that we’re doing a good job.

November 07, 2019

I always have a great experience in the Lexus Service dept. They keep me informed and updated throughout my visit. Very courteous, friendly and helpful. More

by Rich
Recommend Dealer
Yes
Employees Worked With
Ruben Bustos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Hoye
Nov 08, 2019 -

Lexus of Melbourne responded

Rich, we're thrilled to hear that we continue to meet your service expectations every time. We're looking forward to your next visit with us. Take care!

November 07, 2019

Ruben is always exceptional in his customer service. I don’t mind the long drive I have to make because of his professionalism and he listens to his customers. More

by AP
Recommend Dealer
Yes
Employees Worked With
Ruben Bustos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2019 -

Lexus of Melbourne responded

Thank you for sharing your response to Ruben's outstanding customer service! We look forward to your next visit! Take care!

November 05, 2019

Excellent service experience, Reuben kept my husband informed throughout the service process, Excellent customer service experience from start to finish! Keep up the good work! Thanks again More

by Mrs Mccoy
Recommend Dealer
Yes
Employees Worked With
Ruben Bustos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elisa Falcon
Nov 07, 2019 -

Lexus of Melbourne responded

Mrs Mccoy, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Lexus of Melbourne and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

October 28, 2019

Great service and help went in for an oil change but also had to have a recall done on software. Had to leave car overnight but was given a loaner to take home. Picked my More

by klr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Steven Lasker
Oct 31, 2019 -

Lexus of Melbourne responded

Hello, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!

October 28, 2019

Always a pleasure to deal with Jaime. We have owned probably every luxury brand in our long lives and never have we had a better service adviser than Jaime Coates! She listens and aims More

by Ron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Coates-Gantt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2019 -

Lexus of Melbourne responded

Ron, your wonderful feedback and rating mean a lot to us. We look forward to your next visit! Take care!

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